Disappointing
Disappointing. I ordered a rain jacket from their website, and they delivered the wrong jacket ( not the same brand, model, nor color as the one I ordered—clearly the wrong product). So I contacted customer service, which is only through an obscure email, and the rep told me he would refund the order, but I had to pay the return shipping! I was appalled and told him that was unacceptable and unfair. So the rep tells me that he will refund the order through PayPal (thank Goodness I used them) and Zelle me the shipping costs, once I sent him the receipt and tracking. So I did; I shipped it at the lowest possible cost via USPS and sent the receipt and tracking info. Once he received the return, he refunded the order and told me the shipping was too expensive and would not refund it. It was $20 (for a jacket that cost $120). I tried to reach out to remind him of our agreement, and he never responded back. Do not trust this company; it is shady.

Vastaus yritykseltä Fameleatherjackets



