Hewer Facilities Management Ltd Arvostelua 

I have had a Hewer Fail Safe plan since 2015. I have always been very happy with the way it has worked.
Both with the annual boiler check and any problems that have arisen during the year.
Recently I had a strange situation where the midlevel radiator was hot when the hot water was heating. I contacted Hewer, but the engineers were quite busy so I had to wait. That was not a problem and I could deal with it. I have a tank and an immersion. Anyway Paul came and as was suggested by a friend it was the diverter valve (I think). Electrical/electronic rather than water pipe based. It turned out that Paul had done our annual check. We had a good chat about the system while he worked and the problem was solved.

Lee has completed a few jobs at our property. Work been carried out to a high standard, helpful and polite. Thank you

Had my boiler serviced today by Tom Dehaan. Very polite and friendly, excellent service ⭐️⭐️⭐️⭐️⭐️

Good customer service with extensive experience in the subject matter. An individual who is highly professional, helpful, and friendly.

Tom Barton attended our property and did a cracking job and rectified some minor issues with our heating, highly recommend Hewers!

Highly Professional, took time to go through each component of safety checks, polite and friendly.

Excellent fast response & kind & efficient service from Matt& Alfie

**Excellent Gas Engineer – Thorough, Professional, and Highly Recommended!**

I cannot praise the gas engineer who visited today enough! He spent nearly an hour meticulously inspecting my boiler, going above and beyond what previous engineers have done. His attention to detail was outstanding—he checked every component, explained what he was doing, and ensured everything was running safely and efficiently.
What really stood out was his professionalism and willingness to take the time to do the job properly, rather than rushing through it.

Cannot recommend Gee Gunrad highly enough. Absolute nightmare 3 weeks with a substantial leak and totally saturated living room carpet and completely useless support from Vivo and Pinnacle despite 6+ workspeople out, Gee was the first to immediately identify the issue, order necessary parts, provide a temporary solution for us, and teach me what to do in various scenarios while waiting for the main fix. I appreciate everything he did so much and slightly offsets the truly shocking service received from pinnacle and vivo so far. Lady on phone from Hewer was also first person to actually show any empathy and understanding for the unlovable situation pinnacle and vivo have left us in past 3 weeks.

Very helpful and friendly, job well done!

Really good service very friendly great with my pets very professional cleaned up everything after I couldn't see any difference to the work it was absolutely spot on recommended Sam was very professional

Engineer was excellent and efficient. Also very polite. Thank you

Mr Than was active, attention to detail and well experienced. Informative and approachable

Our inspection today was carried out by Than Rana. He was very professional and thorough. He showed his id and talked me through every step of the inspection. There was an issue related to a problem with our chimney (which we already knew about) so he did some extra tests to ensure it was safe to use our boiler while we wait for the other repairs. Overall I’ve been really impressed with the inspection service since we have been in this property.

Very friendly and extremely good

The gas engineer that came for the inspection to be carried was brilliant and quite friendly. Was quite experienced and knowledgable and gave me some tips on making use of the boiler.

Polite friendly and good communication. Cleaned up after himself. Fixed the problem no trouble. Very happy so thank you

Very professional and friendly. My Radiator was fix very quick and in time.

Adam was friendly and professional sorted the problem out that day! Can’t thank him enough!