Vastaus yritykseltä eZeeWallet

8 tuntia sitten

Hello Celine, thank you for taking the time to leave a review.

We’re glad to hear that you find eZeeWallet convenient to use, although we understand your concerns regarding the top-up fees. We appreciate your honest feedback and recognise that fees are an important part of choosing a payment service. Your comments have been noted and will help us continue improving the overall customer experience.

Kind regards,
Ben

Vastaus yritykseltä eZeeWallet

8 tuntia sitten

Hello Antonio,

We understand your frustration and are sorry that the verification requirements have made it difficult for you to use your eZeeWallet account.

For security and compliance purposes, we may need documentation showing your current residential address to verify your bank account. We appreciate that this can be challenging if you have recently moved or no longer live at the address registered with your bank.

If you would like us to review your situation and check whether an alternative document may be accepted, please contact us at support@ezeewallet.com. Our team will be happy to assist.

Kind regards,
Stacey

Vastaus yritykseltä eZeeWallet

8 tuntia sitten

Hello Klark, thank you for your wonderful review!

We are delighted to hear that you found eZeeWallet easy to use and that your first experience with the platform was a great one. We know that trying a new financial platform for the first time can come with plenty of questions, so it is fantastic to hear that the process felt straightforward for you.

We truly appreciate you taking the time to share your experience and hope eZeeWallet continues to provide you with the same level of convenience and reliability.

Kind regards,
Anthony

Vastaus yritykseltä eZeeWallet

8 tuntia sitten

Hello Mark, thank you for taking the time to leave us a review.

We are pleased to hear that your experience with eZeeWallet has been positive so far. We appreciate your 4-star rating and hope that as you continue using the platform, we are able to consistently provide you with the smooth, reliable service you expect.

Your feedback means a great deal to us, and we look forward to continuing to support you.

Warm regards,
Laura

Vastaus yritykseltä eZeeWallet

8 tuntia sitten

Hello Nathan, thank you for your detailed feedback.

We are delighted to hear that you found eZeeWallet fast, efficient, and easy to set up and that you have found the platform useful for transferring and withdrawing funds.

We also appreciate your honest comments regarding our fees. We understand that transaction costs are an important consideration for our customers, and feedback like yours is valuable as we continue reviewing and improving the overall customer experience. We truly appreciate your 4-star rating and the time you took to share your thoughts.

Best regards,
Jennifer

Vastaus yritykseltä eZeeWallet

8 tuntia sitten

Hello Janet, thank you for your fantastic review!

We are very pleased to hear that our team responded quickly and was able to resolve your issue in a timely manner. We understand how important it is to receive effective assistance when something goes wrong, and we are glad that we could make the process as straightforward as possible for you.

Your feedback is greatly appreciated, and we look forward to continuing to provide you with prompt and helpful support whenever you need us.

Kind regards,
Justin

Vastaus yritykseltä eZeeWallet

8 tuntia sitten

Hello Maarouf, thank you for such wonderful feedback!

We are delighted to hear that our customer service team was able to assist you with signing in, verification, and setting up your bank account. It is fantastic to know that you were also pleased with the speed of your transfers both into your wallet and onwards to your bank account.

Providing responsive support and making the overall process as straightforward as possible is something we work hard to achieve, so your kind words are greatly appreciated by the team. Thank you for choosing eZeeWallet and for sharing your experience with the Trustpilot community.

Warm regards,
Ben

Vastaus yritykseltä eZeeWallet

8 tuntia sitten

Hello Phung, thank you for taking the time to share your feedback.

We are sorry to hear that you found the verification process longer and more difficult than expected. We understand that waiting for verification can be frustrating, particularly when you are eager to complete your transactions.

We are pleased that our team was ultimately able to complete the necessary checks and that you were able to successfully withdraw your funds. Verification can occasionally require additional review or clearer documentation before an account can be approved, as these checks are an important part of maintaining a secure platform for our customers.

We appreciate your patience throughout the process and hope that your future experience with eZeeWallet is considerably smoother.

Kind regards,
Stacey

Vastaus yritykseltä eZeeWallet

8 tuntia sitten

Hello Allira, thank you for your wonderful review!

We are delighted to hear that our team was able to assist with the name discrepancy following your name change and resolve the matter without unnecessary delays or complications. We understand that situations involving personal details and identification can sometimes be stressful, so we are particularly pleased that the process was handled smoothly for you.

Providing efficient, understanding, and professional support is extremely important to us, and your feedback is a lovely acknowledgement of the work our team does. We truly appreciate your 5-star rating.

Best regards,
Anthony

Vastaus yritykseltä eZeeWallet

8 tuntia sitten

Hello Paige, thank you for sharing your experience with us.

We are glad to hear that you found the initial setup easy, although we understand your disappointment when your transfer did not arrive within the timeframe you expected.

In this instance, your funds were credited to your eZeeWallet account on 3 September 2026. Please note that transfers from merchants can sometimes take approximately 2 to 3 business days to reach an eZeeWallet account, depending on the merchant's processing time. We appreciate your patience while the transfer was being completed and hope your subsequent experience with eZeeWallet has been a smoother one.

If you ever have questions about a transfer or need assistance, our support team is available at support@ezeewallet.com and will be happy to help.

Warm regards,
Laura

Vastaus yritykseltä eZeeWallet

8 tuntia sitten

Hello Sophear, thank you for taking the time to share your experience with us!

We are pleased to hear that you had a great experience with our service. We truly appreciate your 4-star rating and your feedback, as it helps us understand what our customers value and where we can continue to improve. We hope to keep providing you with a smooth and reliable experience whenever you use eZeeWallet.

Kind regards,
Jennifer

Vastaus yritykseltä eZeeWallet

27.8.2026

Hello Jamie, thank you for your fantastic review!

We are delighted to hear that you really enjoy using the eZeeWallet app and that it works perfectly for what you need it for. It is wonderful to know that the platform has been able to provide the convenience and functionality you were looking for. We truly appreciate you taking the time to share your experience and hope eZeeWallet continues to serve you just as well.

Kind regards,
Laura

Vastaus yritykseltä eZeeWallet

27.8.2026

Hello Robyn, thank you for your wonderful review!

We are very pleased to hear that you have found our customer service prompt and helpful whenever you have had an enquiry. Making sure our customers receive clear and timely assistance is one of our priorities, and your feedback is a great encouragement to the team. We truly appreciate your kind words and continued support.

Best regards,
Justine

Vastaus yritykseltä eZeeWallet

27.8.2026

Hello Michelle, thank you for your kind feedback.

We are delighted to hear that you had a great experience with our customer service team. Providing prompt, helpful, and professional support is extremely important to us, so it is wonderful to know that our team made a positive impression. We truly appreciate your support.

Warm regards,
Anthony

Vastaus yritykseltä eZeeWallet

27.8.2026

Hello Dylan, thank you for your great review.

We are pleased to hear that you find eZeeWallet easy to use. Providing a convenient and enjoyable experience for our customers is something we are always working towards, and your feedback is greatly appreciated. We hope you continue to have a positive experience with us.

Kind regards,
Laura

Vastaus yritykseltä eZeeWallet

27.8.2026

Hello Rachel, thank you for your wonderful review.

We are delighted to hear that you found eZeeWallet easy to use, straightforward to sign up for, and efficient when making transactions. It is fantastic to know that the overall experience has been so positive for you. We truly appreciate your kind words and hope to continue providing the quick and convenient service you have come to expect.

Best regards,
Ben

Vastaus yritykseltä eZeeWallet

27.8.2026

Hello Ildefonso, thank you for your positive feedback!

We are pleased to hear that you have had a good experience with eZeeWallet and appreciate you taking the time to share your thoughts. We are always working to improve the platform and provide our customers with a convenient and reliable service. Your 4-star rating is greatly appreciated, and we hope to continue meeting your expectations.

Warm regards,
Stacey

Vastaus yritykseltä eZeeWallet

27.8.2026

Hello Joshua,

Thank you for taking the time to share your experience. We are sorry to hear that you found the bank verification process frustrating and that this affected your withdrawal experience.

For security and verification purposes, bank statements submitted for verification must be dated within the previous three months. We can see that our team contacted you requesting an updated statement, and the document was provided four days later. Once received, the statement was escalated for review and your bank account was successfully verified on the same day.

We understand that having to provide additional documentation can be inconvenient, particularly when you are waiting for a withdrawal. These checks are necessary to help protect our customers and maintain the security of transactions. If you have any further questions regarding your account or withdrawal, please contact us at support@ezeewallet.com and our team will be happy to assist.

Kind regards,
Jennifer

Vastaus yritykseltä eZeeWallet

27.8.2026

Hello Kim, thank you for such wonderful feedback and for recommending eZeeWallet!

We are delighted to hear that you have found our customer service responsive and effective when dealing with any issues. Providing quick, helpful support while keeping the overall process simple and streamlined is something we continually strive towards. Your recommendation is greatly appreciated, and we are very happy to have earned your trust.

Best regards,
Justine