Having recently discovered Eyesore Merch, I have now placed and received two orders. The first was a hoodie and three t-shirts, the second for two more tees. The quality was excellent, much better tha... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Absolutely amazing site. Great customer service too. I ordered two machinehead vinyls, one was out of stock and they contacted me immediately to let me know. Refunded straight away too. Other vinyl ar... Näytä lisää
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The Company really helped me as I can't use computers & don't know what I'm doing. They answered my questions & explained every time I didn't understand or I tried to do what I should & couldn't. In... Näytä lisää
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Smooth transaction, incredibly fast and reliable shipping from Europe to Australia. Ordered the new Cryptic Shift album released friday the 27th of Feb, and received Monday March 2. Five Stars!!
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Yrityksen tiedot
Tietoja yrityksestä Eyesore Merch
Yrityksen kirjoittama
Here at Eyesore Merch, music and entertainment is our passion. For us, it’s an attitude, an inspiration, and a way of life. We carry that passion into everything we do.
We’ve been working hard since 2011 to bring you one of the biggest and best ranges of official music and entertainment merch in the UK.
We know how important it is to trust what you see online. At Eyesore Merch, we take authenticity and quality extremely seriously. That’s why we only work with the UK’s leading official suppliers – offering a huge and ever-growing range of 100% official products at sensible prices.
Alongside clothing, we offer an extensive music range, especially CDs and vinyl. We love spinning our favourite albums on vinyl – there’s nothing quite like the sound of the needle hitting the groove. We also work directly with some of rock and metal’s most iconic labels and bands to bring you exclusive colours and special editions that you won’t find anywhere else.
This passion underpins everything we do – especially our customer service.
We’re committed to making sure every customer has a great experience with us. Our website is simple to use, our team are friendly and knowledgeable, and our warehouse crew pack and dispatch every order with care and speed.
Order with confidence knowing your merch is official, well-priced, and on its way fast.
Eyesore Merch: by and for the fans.
WE LOVE MUSIC – WE LOVE ENTERTAINMENT – WE LOVE MERCH!
Yhteystiedot
Unit C, Freeth Street, NG2 3GT, Nottingham, Yhdistynyt kuningaskunta
- customerservice@eyesoremerch.com
- eyesoremerch.com
4,9
Erinomainen
1 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Poor service
I ordered my CD as a pre orderon the 21st October and it still ain’t shipped .
21. lokakuuta 2025
Vastaus yritykseltä Eyesore Merch
Hi Steve,
Thank you for your review. We are very sorry to hear you had a poor experience with Eyesore Merch.
The item in question was a pre-order. Our normal procedure for a pre-order is that we place our order with the distributor. Stock is not normally an issue; however, in this case, due to very high demand, the specific product was not pressed in sufficient quantities, and our order was cut to a smaller quantity than originally ordered. We received assurances from the distributor that the product was being re-pressed. Due to the limited stock, in the interest of fairness we prioritised orders in chronological order (this order was placed three days before the release date). Based on the assurance of a re-press, we offered in good faith to keep the order live, or to cancel and refund the order. Further time passed. As the re-press had still not surfaced, it became clear that we would not be able to offer a firm expected shipping date. At that stage the option to cancel or keep the order live was offered; cancellation and refund was selected and issued promptly.
We do our best to ensure that our stock is as accurate as possible, and take it seriously as a key pillar of providing a good customer experience. Unfortunately, there are extremely rare occasions where there are discrepancies between the stock shown on the site or that we believe to be available, and that actually available. When this issue arises and we become aware of a problem with stock availability, we normally actively make contact to reach a swift resolution. In this case, we had been awaiting further information from the distributor, contributing to the delay. We regret that our usually high standards were not met on this occasion, and can only apologise.
Thank you for taking the time to leave a review, and we hope that you will consider us again for music and merch in the future.
Sincere apologies again for the inconvenience caused.
Regards,
Eyesore Merch
Vastaus yritykseltä Eyesore Merch
Thank you! Great to hear that you were happy with the experience, and we couldn't agree more - Ozzy does rule (RIP). We appreciate your positive review, and hope to hear from you again!
Regards,
Eyesore Merch
They've been a great company with…
They've been a great company with reasonably priced vinyls to me. One of my go to online sellers
20. lokakuuta 2025
Vastaus yritykseltä Eyesore Merch
Thank you for your kind words Chris! It's great to hear that you've been consistently happy with Eyesore. We really appreciate your positive review, and look forward to hearing from you again!
Regards,
Eyesore Merch
Vastaus yritykseltä Eyesore Merch
Thank you Dennis! it's great to hear that you were happy with the delivery speed and the product quality. We appreciate your positive review, and hope to hear from you again!
Regards,
Eyesore Merch
Great customer service + really happy…
Great customer service + really happy with products - Great service!
3. lokakuuta 2025
Vastaus yritykseltä Eyesore Merch
Thank you for your feedback Hayley, glad you great experience and are happy with your purchases!
Regards,
Eyesore Merch
Vastaus yritykseltä Eyesore Merch
Thank you for your review Oliver! We are collectors and fans as well, so making sure that delicate items such as CDs and Vinyl are properly packaged and arrive in good time is important to us.
Regards,
Eyesore Merch
All ways on time
29. lokakuuta 2025
Vastaus yritykseltä Eyesore Merch
Thank you for your kind words Alex! We're glad you are happy with our service.
Regards,
Eyesore Merch
Excellent
Quality products, arrived on time and seller was very responsive to my queries regarding shipping.
25. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eyesore Merch
Thank you for your kind words Cormac! It's great to hear that you were happy with the product quality, delivery speed and the customer serivce. We really appreciate your positive review, and hope to hear from you again!
Regards,
Eyesore Merch
Great company!
There was a delay in posting my order (waiting on an item coming in from another warehouse), so it actually took over a week to post, so eyesore sent it out via Tracked24 to get it to me ASAP, it arrived the next day, and was worth the wait. The items are great quality, and customer support is brilliant. Will definitely be back soon!
7. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eyesore Merch
Thank you Phil! It's fantastic to hear that you were happy with the customer service and product quality. We really appreciate your kind words and positive review, and hope to hear from you again soon!
Regards,
Eyesore Merch
Bought a Primus t-shirt
Bought a Primus t-shirt. It's the thinnest material I've seen on a t-shirt. Extremely low quality. Dreading washing it even on low temperature.
11. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eyesore Merch
Hi Jeff,
Thanks for your order. We are very sorry to hear that.
Constructive feedback such as this is very useful to us, because we can feed your comments back to our suppliers (we do not print in house - we buy a finished product). These comments can feed into future production decisions.
In general, we urge any customer experiencing an issue with the goods to contact us via email at customerservice@eyesoremerch.com: our team offers professional, high-quality customer service, and will be pleased to advise on a resolution.
Apologies for the inconvenience caused.
Regards,
Eyesore Merch
Print destroyed after first wash
When my shirt first came, everything was great, good quality and the print was good too. However after one wash, the color of the print became extremely desaturated and parts of it turned neon. Definitely won’t buy there again.
14. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eyesore Merch
Hi Xenia,
Thanks for your order. We are very sorry to hear that.
We are not certain which order specifically this relates to. However, in general, we urge any customer experiencing an issue with the goods to contact us via email at customerservice@eyesoremerch.com: our team offers professional, high-quality customer service, and will be pleased to advise on a resolution.
Apologies for the inconvenience caused.
Regards,
Eyesore Merch
The stitching on the sleeve came loose…
The stitching on the sleeve came loose and the shirt that I got broke after having it for not even a week and it was the third time wearing it
13. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eyesore Merch
Hi Russell,
Thanks for your order. We are very sorry to hear that there was a quality issue with the product.
We are not certain which order specifically this relates to. However, in general, we urge any customer experiencing an issue with the goods to contact us via email at customerservice@eyesoremerch.com: our team offers professional, high-quality customer service, and will be pleased to advise on a resolution.
Apologies for the inconvenience caused.
Regards,
Eyesore Merch
Highly recommend
My order was sent super quickly, I was impressed with the quality and the communication from the company. I’ve found my new place to order band merch from!
1. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eyesore Merch
Thank you for your kind words Monica! It's fantastic to hear that you were happy with the speed of despatch, product quality and communication. We really appreciate your positive review, and we look forward to hearing from you again soon!
Regards,
Eyesore Merch
Vastaus yritykseltä Eyesore Merch
Thank you Ellis! It's great to hear that you were happy with the product quality and delivery speed. We really appreciate your positive review, and hope to hear from you again!
Regards,
Eyesore Merch
Vastaus yritykseltä Eyesore Merch
Thank you Marcos! Great to hear that you were happy with the product quality. We appreciate your positive review, and hope to hear from you again!
Regards,
Eyesore Merch
Order sent to wrong address.returned to…
Order sent to wrong address.returned to sender.
Order was also not listed on my order page.
No customer support link.
Very poor
2. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eyesore Merch
Hi Leon,
Thanks for your order. We are very sorry to hear that you had a poor experience with Eyesore Merch.
Following investigation, it emerged that the reason the package was returned to the sender was because the building number had not been specified at checkout. The order was refunded upon its return to us, at the buyer's request.
Regarding the order page: an account is not automatically created when completing checkout for the first time. The order is normally added to your account once the account is created. However, if the order does not appear in your account history, please contact us, and we can add it to your account at our end.
The customer support link can be found in the footer, visible on all pages:
https://eyesoremerch.com/contact-us/
We can also be reached by replying to the order confirmation email.
We hope this offers some clarity and context. Apologies for the inconvenience caused.
Regards,
Eyesore Merch
Vastaus yritykseltä Eyesore Merch
Thank you Paul! Great to hear that you were happy with the delivery speed and the product value. We really appreciate your positive review, and hope to hear from you again!
Regards,
Eyesore Merch
Amazing!!
Fast shipping and excellent customer service - very fast response! Will definitely buy again!
10. huhtikuuta 2025
Vastaus yritykseltä Eyesore Merch
Thank you Martin! We're really pleased to hear that you were happy with the customer service and delivery speed. We're grateful for your positive review, and hope to hear from you again soon!
Regards,
Eyesore Merch
Great customer service, good quality
Ordered a shirt from here and realised I’d ordered the wrong design. I emailed them right away and they got back to me really quickly to alter my order to the correct item. They also noticed I had a different address in my email signature and emailed back to ensure it was correct.
Can’t fault them and would choose them above competitors as their quality is better and delivery better priced.
30. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eyesore Merch
Thank you Sean! It's great to hear that you were happy with the overall experience, especially the customer service, product quality and value. We really appreciate your positive review, and hope to hear from you again!
Regards,
Eyesore Merch
A great experience all around
The price was good & my purchase shipped virtually immediately & I received it Quickly
( U.K. ➡️ Canada in two weeks is more than fair to me! )
I would definitely recommend!
Six Feet Under / Haunted LP
22. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eyesore Merch
Thank you Matt! It's great to hear that you were happy with the value, despatch and delivery speed. We really appreciate your positive review, and hope to hear from you again!
Regards,
Eyesore Merch
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