This was an appalling clothing company. I ordered one of their highly priced dresses and needed to return it due to the size. There was no return information given and I tired to contact them several... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ordered a dress from them….returned it as per the returns policy (July 1st 2025) including having it sent by Royal Mail recorded delivery and I’ve had nothing back despite sending numerous emails and... Näytä lisää
The dress is lovely, vibrant colour just as shown in the pictures. It fits great, the only thing I’d recommend is for the corseted back to be slightly longer, as the mid to lower back is rather loose... Näytä lisää
Yritys on vastannut
The pants are really cute. However, shipping was fairly slow, the material is thinner than I would expect and the zipper flat out does not work, like at all. It doesn’t zip up or down and is completel... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Founded in 2020 Extro&Vert was created with the vision of offering lasting fashion, timeless style and accessible luxury, to the modern-day consumer. A brand inspired by women who create more for themselves, we design day-to-night staples that empower the people that wear them.
Yhteystiedot
Extro&Vert, Unit 12, Springfield Business Centre, Springfield Ln, M3 7JS, Salford, Yhdistynyt kuningaskunta
- 0161 839 9494
- marketing@extroandvert.com
- extroandvert.com
2,7
Välttävä
87 arvostelua
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great service and kept me well informed…
Great service and kept me well informed about product availability and delivery
1. marraskuuta 2023
Everything went wrong
Everything went wrong. I’ve ordered a product that I’ve never received (you sent me the refund and that’s ok, but without any explanations or something like that and after a confirm of correct shipping). Once it arrived in Italy, I had to pay other extra fees that weren’t expected (and it was a big amount if I have to consider even the shipping cost). I’ve never received emails for days and the product arrived after more than a month. Unbelievable! I wrote two times to the customer service and never got a response back. I think I won’t buy from you anymore. I found you on Asos, and there the service was better, even with lower prices. I’m very disappointed, I’m sorry but this is not a good service for your customers.
18. lokakuuta 2023
Still haven't received my refund!
Still haven't received my refund!
First the returns policy is £1 and I was charged £3.72, after a number of emails I was asked for my paypal details as their system wouldn't let them refund me the additional returns fee I paid. They did send £2.72 to my paypal account. *HOWEVER* they never refunded me the cost for the item! When I emailed them to advise that the parcel was sent back to me by royal mail they apologized again saying they had changed the warehouse and didnt update their address on their website! And I should 'just keep the item'. I was like huh? What about my £36 refund? they never responded and weeks later they are still not responding to emails and havent issued my refund! I'm happy to send back the item if you give me the correct address and a prepaid label, its unused and in original packaging, what I want is my refund!!!!
2. syyskuuta 2023
Oma-aloitteinen arvostelu
I still didn't receive my package and…
I still didn't receive my package and the track and tracé isn't working..
6. elokuuta 2023
Amazing coat
The coat arrived so fast really good quality and beautifully cut.
The only thing negative is when I put my address it did put another postcode which I noticed straight away after buying it so I did right an email and a message on instagram to rectify it but no one came back to me!
So the coat was delivered to the wrong address but thank god I checked the location and went to pick it up which was a long way from my house
21. marraskuuta 2022
Vastaus yritykseltä Extro&Vert
Hi Sohaid,
Thank you so much for your feedback.
I can of course understand your frustration here. Unfortunately, the item was shipped before we could change the address. We have updated our internal system to catch any future address changes. However, I am pleased that the issue was resolved for you.
Thanks again for the kind words about the coat. We're so glad to hear it.
Best Wishes,
Lucy Z.
Vastaus yritykseltä Extro&Vert
So lovely to hear from you and even better to read the kind review you have left for us.
We believe in offering the highest quality in our fabrics, fit and designs. We hope everyone feels amazing and looks fabulous when wearing Extro&Vert, so hearing how much you love your order helps us achieve that mission.
We can’t wait to hear from you again in the future!
With love, Lucy Z
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.