Expertelectrical Arvostelua 

I finally received my LED tape lights after 16 days but I'm satisfied with the reason(s) that was given. My original enquiry online were as follows:

"The following are my requirements:
(1) White dimmable, temperature adjustable LED strip tape - 3.30 m (cut to exact length). Need to have adhesive backing and dimmable (using a separate controller) and temperature adjustable. No requirement for IP65 rating. LED tape will be mounted in a straight run.
(2) Item 1 to be supplied with appropriate driver, connector etc. to be powered using a 3-pins plug for direct connection to mains. There must be a minimum 2 metres cable run (this can include the driver(s) in between) connecting one end of the LED strip to the 3-pins plug.
(3) Separate controller for temperature change and dimming.
Essentially, I need a "plug and play" system. "

Note the 'plus and play system'. You advertised that you're able to provide a bespoke system according to requirements. What I received were isolated items with bare wires (unconnected) and a 3-pin plug for me to connect myself. Is this a joke? How am I supposed to connect, and put, all these bare wires from the different bits together?

Will the sales manager explain? If this is not sorted out, I would like a refund!

REPLY TO MATT SMITH: The issue is not just with the 3-pin plug! I was supplied with a roll of LED tape soldered to a wire at one end and it would require a wire stripper to strip it down to reveal the copper bits. Then there is a standalone transformer with red/back wires sticking out on one side and a blue/brown wires on the other. And, I was given a controller with, what seems like another transformer, in an original packaging. How do you expect me to connect all these bits together without instructions or the tools? How am I supposed to even connect those copper wires between the different bits? This is not 'plug and play system' that I've asked for - they're bits and pieces. The only way I could get this to work is to pay for an electrician, which will cost me at least £160, to get all these wired up. If I knew this is going to be the case, even though I've stated the 'plug and play' requirement very clearly in my enquiry, I wouldn't have placed the order with Expert Electrical. I have not received your call as of this update.

Multiple delays and cancellations with delivery, now apparently stuck at depot, but no explanation or information. Have had to postpone installation and cancel my electrician, whole project delayed. Would not have ordered if I had known shipping would be so bad. Simply not good enough.

Great Communications and effort on Edwards part.
Long road but great outcome.

Expert Electrical were fantastic throughout the whole process, We cant thank Neil enough for supplying us the parts the same day which a big national couldn't.
They really are the best in the business.
Fantastic Staff!!!

Just used these for the first time and will be using them again! Excellent value and service was perfect.

Very experienced and helpful company supplying us with everything we need on a daily basis. Competitive prices and large stock of day to day items. Used them for all our electrical needs for over 10 years and will continue to use. Highly recommend.

The guys are so helpful & flexible, willing to go the extra mile on a moments notice,

I've been purchasing from Expert electrical for many years, very competitive pricing and ALWAYS there to help when needed. I recently need some stock urgently and I had this delivered on the same day, can't get better service than that. 100% recommend.

We use Expert on a regular basis. Its important to me to have a supplier who understands what we do and when I say its desperate, will pull out all the stops to help, Chris has got me out of many a sticky situation.
Their knowledge of the products they sell and the speed of delivery is what makes us keep going back.

we needed some part on next day delivery. They arrived on time. very happy with there service.

I have used expert for many years now and have never had an issue the staff are always helpful and will go out of there way to assist with anything you need very knowledgeable and right on my doorstep.

Helpful, quick response to queries

Always ready to fulfill any requirement and provides a rapid response to an enquiry. Very cost efficient company and easy to deal with.

Excellent customer service and very knowledgeable sales counter. Fast response to emails and phone calls and always happy to help and advise on products.
Delivery times are fast and also use their own fleet of drivers for my area.

Always use Expert Electrical- great prices & service, always helpful and knowledgeable. Would and have recommended to other people.

Always great service, quick and helpful.

Customer service was very helpful with knowledgeable people who provide a great service, parts arrived vey quickly

Great light fittings, excellent customer service (they contacted me after I’d bought the fittings to tell me of a special promotion and refunded the difference in price).

Great customer service and good communication from Neil whom I dealt with. Went the extra mile to get my order dispatched for the next day.
Great products, mainly the e light wave smart switches, my customer was really please with the product.