I wouldn’t recommend for Right to choose, it’s very much the feeling of a second class service maybe third!

Newcastle clinic is not sign posted or even on the entry into the door, we got lost. You wouldn’t know it was evolve part from the lanyard the practitioner was wearing. Horrible location and crazy one way systems, not neuro diverse friendly at all!!!! . The practitioner was lovely helping us get there and my daughter had a good assessment. But no information about what they were doing.

Really cross to discover that RTC you have to wait a month between appointments total of 3 child, history & feedback. You have to wait to be booked in so I reckon it will be longer. On top of an 18 month wait.
Communication is really poor. My portal says adhd when my daughter is having an autism assessment.

So so disappointed, wish we hadn’t chosen them and generally have no faith in their process as it’s illogical to have an assessment spread out over three months. I was told today this is the process for rtc and private customers don’t get this. Even the practitioner said to me the next appointment should be in two weeks as it’s best practice. She must have thought we were private.

Perhaps was once a great service, now feels like a cash cow for the company to get money out rod the gps. Honestly completely gutted and anxious that we are getting a substandard assessment.

Edit: is this a human that’s replied or ai?
Generally more concerned now….

From start to finish this has been such a smooth, easy and quick process
Staff were lovely. Meetings were accessed easily and emails were prompt with website easy to use

The RTC assessment process was really well handled, and Roza and team did a great job of explaining what was happening and why. When the assessment results were delivered Roza gave me ample time to digest them, as well as explaining in detail all the relevant points.

The interactions with the clinical staff were very supportive and positive, which was appreciated in a fairly stressful time.

The only reason it's not 5 stars is that I felt some of the initial communication was lacking - for example when using equivalent services I have been able to get in contact and get an estimate for how far through the waiting list I am, but that wasn't available here.

I also thought from the wording on comms that I'd be contacted to select appointment dates, but was just sent some dates instead. I was able to cancel work to make one of them, but it did leave me missing a day of client work as I believe trying to reschedule would have put me back into the queue, causing more delays.

Timeline for RTC pathway from first contact to discharge was approx 7 months.

To summarise, client-facing comms had room to be clearer and more patient-focused. But overall, very happy, especially with the clinical team and their professionalism and patient care.

we have been waiting nearly 2 years for my daughter to be assessed. They lost the original paperwork twice which is apparently the cause of the delay. they said if the doctor wrote a letter it would get sped up for assessment as her struggles are terrible and a danger to herself and to others, letter was sent in and it was dismissed. They are now want a police report to possibly speed up assessment. I don’t think they are interested in helping young people. they don’t get in touch I have to chase and then I get fobbed off. I think they are only interested if you can afford to go private. very disappointed with this service.

AVOID, this company have not only ignored us via Email, but they also lost the referral forms the doctors issued 22nd November 2023, then they lost the paperwork we had to send back, when they made contact.

They promised to look after us, however this was not true.

They sent us to Norwich from Leeds for an assessment.

Our Daughters case was passed from case worker to case worker; there was never one person we could contact, we felt forgotten about.

I wrote to the company director on the 21st Jan 2025 requesting they remove our daughter from there system, so we could seek help elsewhere, to no reply.

The whole experience went on for 3 years!

A 2nd assessment was also made at school only because they could not decide, however they never spoke to us.

When the results finally came back in 16th December 2025 it was negative despite having schools backing, NHS documentations and other health assessments, they claimed after all this time there is nothing wrong with our daughter, claiming she has no difficulties and the other assessments are questionable.

She currently has DLD with suspected Dyslexia and has daily visible struggles, it’s hard for us parents to find out what’s wrong especially when the school have concerns too, so this report showed no empathy, it was hurtful, untrue and showed no support or had any recommendations to support us.

When we asked if they investigated all the spectrums of autism, there response was just autism!

Overall, the only person here suffering is our daughter, we have had to go back to the doctors with school’s backing due the clear visible concerns .

We never got the option to choose another company when the doctors referred us, they did this for us, had we known at the time, we would have stayed fair away from this company and found help elsewhere.

This company doesn’t show any compassion at all, just incompetence, time wasting, and a complete waste for the NHS’s money.

We asked them to call us to discuss the matter, but they claimed they have tried to call and left messages, however we have had nothing so I had no option but to leave an honest review.

Evolve have been amazing. I can not fault them in any area. Informative and extremely understanding.

Evolve have been amazing from start to finish! The staff were so friendly and welcoming and my daughter left her first assessment and kept asking when she would get to go back because she enjoyed it so much!

Diane Fox in particular I found so pleasant! I had Diane for both my assessments without my daughter and she was so friendly and calming. I had plenty tears on the call to Diane and she was so patient, understanding and accommodating with me! She was super helpful with every aspect and kept double checking she’d done everything to make sure I was happy and content. She explained everything in so much detail and really broke down my daughter’s diagnosis for me! She followed up with emails after as-well including additional information and support!

Such a pleasant experience from evolve!!

Evolve have been amazing from the start. From the first initial contact with them until my daughters diagnosis. They have been brilliant and extremely thorough in all aspects of her diagnosis. Thankyou

The experience with an assessment for my son was fantastic from start to finish. I felt the communication and those that dealt with everything were professional and understanding. A big thank you to Laura who was lovely

Great experience with Evolve for combined assessment. The whole team has been fantastic from start to finish! Very thorough and professional throughout.

I just want to say Lauren Britcher is a credit to the Norwich team she was fabulous, my son felt very comfortable with her in the assessment’s. I was in awe at how fantastic she is with children and how understanding, patient and compassionate she is.

Referral to feedback (diagnosis) took around 6months in total which I think is amazing! Still waiting for the report but I’m confident this will still come within the 6 weeks timeframe 😊 highly recommend! 5🌟

Great experience from my daughters recent Dyslexia Assessment. Cherry was really great, and did a number of assessments that really helped us to understand my daughters strengths as well as her literacy and processing challenges. Cherry explained everything to us and school are really pleased with the level of information and recommendations in the report. Cannot thank you enough - we now have answers and a plan to tackle GCSE's and beyond!!

Although the process of receiving a diagnosis can be somewhat tedious, everyone that dealt with me through the process was friendly and supportive which made things as easy as they could possibly be. Thank you.

From start to finish we was kept informed and it was very professional they was very good with my son

Very professional, my daughter and I were made to feel at ease and comfortable in the assessment. We were talked through everything that would happen and after.
Sarah and Stacey were lovely and helpful. My daughter after the assessment spoke how comfortable she was around Stacey and had nothing but praise.

The portal is easy to use and follow.

I would highly recommend.

At the follow up assessment, everything was explained and was told what help is available and where to find it, along with booklets and an email with all the information on autism.

Thank you.

After years of waiting for our son to be assessed we choose nhs right to choose and cannot fault evolve services at all they were kind and compassionate, understanding and best of all spoke to our child and family with respect and was nothing but helpful to us.

I felt respected and listened to at all times. Friendly and professional staff made the experience a positive one for me.

I can’t thank Evovle enough, they were caring and compassionate, explained what they were doing at each step. The staff member were lovely, and confirmed what I knew all along. I’d recommend them to anyone. Just waiting for the report now, then we can move on.

Using Evolve has been amazing, Everything was done with the upmost care and empathy. All of the professionals we came in to contact with were lovely and put you at ease straight away. It was way quicker than going through cahms.

Evolve have been absolutely brilliant from start to finish. I met a lady in their Exeter branch for my first session (apologies I cannot recall the name). This First Lady was absolutely brilliant and so professional, kind and easy to speak to. She made me feel very at ease.
Then for the second session I had a video call with Diane.
Diane was also absolutely exceptional. I was over the moon at Diane’s kindness and professional approach, also super friendly and easy to speak to.
Would hesitate to use Evolve again and I cannot recommend them highly enough.

I was blown away by how easy the whole process was from start to finish. The initial assessment was 6 months earlier than had been predicted, which really helped as it came within 2 weeks of my daughter starting high school.
Hannah was really patient with our daughter and cut short the assessment when she started becoming anxious and wanted to end the assessment.
Elaine really listened when I was talking about our daughter’s life timeline, her questions were well thought out and made the whole process easier to manage in what is a stressful time.
The results were back a week or 2 earlier than planned and again Elaine was really helpful and supportive.
The ease at which this was all executed has really made the entire process a positive experience, and plans are now in place at school, all within the first half term of high school.
A massive thanks to all involved.