Evander Arvostelua 4 939

Our patio door lock was not engaging with the adjacent patio door. Evander sent a professional locksmith through our policy with homeserve. The locksmith they sent (Spencer Coleman) arrived quickly and was very professional and friendly. He fixed our patio door locking issue quickly and efficiently despite tricky alignment issues. I would thoroughly recommend this company and the extremely polite, friendly and professional staff they employ.

Very professional service, kept in contact and advised what was happening and when.. survey was done, date provided for installation... work carried out quickly and all functioning as expected, it was explained how it works and area was left clean and tidy..

Engineers were very efficent and completed the work in a very proffesional way. Left the instalatipn spotless and removed all debris.Thankyou for a perfect job

Evander provided excellent service … visiting late in the being to make my door temporarily secure and did a fantastic job on fixing the door permanently. The guys were freindly and completed the job very quickly

surveyor came 2 days after burglary, measured the broken window and spotted that the window handles had been damaged so added replacements, new sealed unit was fitted within two weeks really quickly so we were very pleased. The original supplier/installer of the windows claimed that the whole window would have to be replaced which was simply not true. So we appreciated the speed/slickness of the whole process, the honesty about what was possible and the good natured staff involved. Thank you!

The engineers were very professional and helpful during the installation, the overall service was carried out to a high standard

Quick and efficient from start to finish with two guys who just got on and did the job to a high satisfaction

New back door fitted. Garage door also fitted.
Professional finish to both garage and back door. Very happy with quality of work. Many thanks.

Window eventually fitted, after many months of being left with fragments of glass falling out due to their make-safe solution being so poor and the process was a nightmare

The make-safe visit was inadequate, and the rest was worse.

The quote for replacement glass arrived by SMS from a mobile with no proper details or breakdown. I was told to reply by text; I did so multiple times and was ignored. I then contacted customer services via the website and enquiries email and was again ignored, only getting a response after posting a review here. I was later told by Rachael at Evander that the number “wasn’t theirs”, yet the texts kept coming; I shared screenshots but no one investigated why.

I only received a proper written quote and breakdown after specifically asking. I wasn’t given the T&Cs; when requested I was told to got find them myself on the website.

When I tried to pay, I was told only one person could take payment and there was a note that I had to speak to Rachael first. Despite emailing her (and being told I could pay by phone), I never got a call or email back. No secure payment link was offered and her request that I deal with her directly created a barrier to payment wherein I had to phone back multiple times.

On the day, the installer seemed under-briefed and unsure about the job/setup.

I’d already reviewed the poor communication, so they knew there were issues, but nothing improved, there was no explanation for the texting/number confusion, and my request for reasonable adjustments (email-only; I have autism/ADHD) wasn’t honoured.

I can’t comment yet on long-term durability, but based on the make-safe quality, misinformation, and disorganisation, I wouldn’t use Evander again. A simple job became an exhausting ordeal, and customer service left a lot to be desired. It was very stressful and upsetting and seemed to get worse as it went on.

The engineers who came out were professional and did a fantastic replacement of my door casette

Luke Vincent who I was liaising with was more than fantastic and so patience and professional. I asked loads of questions and he always replied me back.

Responded to work required,

Good timing didn’t have to wait long. Very friendly and professional workman.

The man coming to fix my door lock Phoned me beforehand, to tell me his arrival time. He came on time and the job just took 10 minutes and job was done, off he went. Very efficient, thanks .

Very easy to deal with, professional, courteous, and flexible.
Response time acceptable from start to finish.

Really knowledgeable guy, efficient and friendly. Got the job done no issues.

Arrived in the time as stated, both personnel were incredibly friendly, professional & efficient. Would recommend Evander.

Our insurance company used Evander after our conservatory window was maliciously broken. The staff at Evander made what could have been a very complicated claim very easy. They were very thoughtful especially the staff at the Thornaby branch who were very professional from the first phone call to the repair of the window. We would highly recommend them.

Quick and efficient and very friendly

Excellent customer service from start to finish.