Good app with plenty of usability and information without being burdensome. Use it to smart charge a Skoda Enyaq via a Rolec home charger. Support from ev.energy is excellent. I recently got in to... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I had a problem with my charger not being able to trickle charge. I emailed ev.energy, they responded within 2 working days with some questions and the problem was solved the same day, even responding... Näytä lisää
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My CT energy company partners with ev.energy for the managed charging program. Unfortunately without my knowledge we were removed from the managed charging program and eversource told me to contact ev... Näytä lisää
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Excellent Service and Great Team! I'm so glad I switched to ev.energy. The service has been fantastic and the app is really easy to use for managing my EV charging. What really stands out is their... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Smart charge your car with ev.energy: a greener, smarter way to charge your electric vehicle.
Yhteystiedot
25 Lavington Street, SE1 ONZ, London, Yhdistynyt kuningaskunta
- support@ev.energy
- ev.energy
4,1
Hyvä
127 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent help
Excellent help - seems the Octopus Intelligent is quite as intelligent as it could be...
7. huhtikuuta 2026
Vastaus yritykseltä ev.energy
Hi Martin, appreciate the kind words! Happy charging ⚡
ev.energy support stopped responding
My CT energy company partners with ev.energy for the managed charging program. Unfortunately without my knowledge we were removed from the managed charging program and eversource told me to contact ev.energy to get back online. The ev.energy app has not been able to load a new charger we installed. As part of their steps to get back online they deleted put old profile with a previous charger so I can add the new charger. But none of their steps provided has worked. I took screenshots of every step, sent them to ev.energy. and after back and forth over two days ev.energy has stopped responding to me. Have messaged them twice with no response, and unfortunately there is no one else to contact. Sucks!
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ev.energy
Hi Steve, thank you for letting us know. I checked our database and support portal and cannot see any cases raised with this name. It's extremely rare for the Eversource ev.energy team to miss any cases raised so please reach out again and we would be happy to assist. -Chris
Had an issue and it was dealt with and…
Had an issue and it was dealt with and resolved very quickly. Always very friendly.
7. huhtikuuta 2026
Vastaus yritykseltä ev.energy
Thanks for the review Alan and we are very happy to help! -Chris
Over-rides the cars charge schedule.
This app kept starting the charger on my Tesla outside the window set in my Tesla. This was a problem because I have off peak electricity pricing. Also the time it started to charge prevented any chance of receiving the app promised rewards. The app also kept disconnecting. So odd.
User beware. Also could linking this app open an opportunity for someone to back door link to your car?
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ev.energy
Hi Mark and thank you for the review. We take user data and privacy very seriously and conform with all necessary security provisions. We have the "only charge off peak" setting in app specifically for what you need so please reach out to us if you need further support! -Chris
Very slow response time
Very slow response time. I have waited days for a reply to my emails whilst my customer's EV charger was not working. If you aren't going to have a phone number or chatbot for customers to talk to then at least you could respond to emails on the same day.
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ev.energy
Hi Alexander. Thank you for the review and sorry that you feel that way. You will see from the other reviews here that our support is something that we take pride in. Hopefully we are able to help. -Chris
Non-existant Customer Service. Will Ignore you!
Having started to experiences issue with the App and my charger, I emailed EV Energy for support. Over the past week I have email 15 times, with only two replies from them. It is very frustrating as email is their only method of communications. I am now in a situation whereby we cannot use our charger (a house with one EV and one hybrid). I am shocked with this level of Customer Service. I can only hope they spot this review and decide to reply to my emails!
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ev.energy
Hi there and thank you for the review. Please accept our apologies if we took some time to get back to you. You will see from the other reviews here that our support is something we take genuine pride in. Please be aware that 72 hours is our normal response guidelines in the core app and I ca see that you were emailing multiple times a day. I can also see that my colleague has been helping you and it seems like an issue on the EO side. Thank you -Chris
Problem solved quick as
I had a problem with my charger not being able to trickle charge. I emailed ev.energy, they responded within 2 working days with some questions and the problem was solved the same day, even responding out of hours. Great service. I would recommend them to anyone that asked
23. maaliskuuta 2026
Vastaus yritykseltä ev.energy
Hi Michael, thanks so much for the kinds words and so happy that we were able to help! -Chris
Handling issues quickly
When ever I have had a problem, they have given honest feedback and corrected the issue very quickly.
10. maaliskuuta 2026
Vastaus yritykseltä ev.energy
Thanks for the review Derek! We definitely see the value in being transparent with our users. Happy charging! -Chris
5 Star service and resolved my online…
Great service and resolved my online issues with data capture of charging
17. maaliskuuta 2026
Vastaus yritykseltä ev.energy
Thanks so much Anthony! Glad you love the app. -Chris
Amazing company definitely know what…
Amazing company definitely know what they are doing. Expertly fitted couldn't be happier.
Very friendly and helpful.
7. maaliskuuta 2026
Vastaus yritykseltä ev.energy
Thanks for the review Danny and happy charging! -Chris
Easy to use, all the stats, plus great support
Good app with plenty of usability and information without being burdensome.
Use it to smart charge a Skoda Enyaq via a Rolec home charger.
Support from ev.energy is excellent. I recently got in touch after switching back to Octopus Agile. I wanted the app to follow my regional rates rather than the national average. They sorted it within an hour. Perhaps we can have the a sub-menu option for users to select regions themselves?
ev.energy also supported me when I was investigating a connectivity problem which turned out to be a hardware fault. Not the app.
Yes, I would recommend to others, plus they send me a £5 Amazon voucher after every 30 smart-charges. Amazing! How does that work? From a free app!
13. maaliskuuta 2026
Vastaus yritykseltä ev.energy
Hi Mike! We use a "win-win-win" philosophy where local grid services get less peak charging and we pass the savings onto our users, all while being greener! 🍃 -Chris
EV smart charging with rewards
Efficient and cost managed smart charging for your EV
The product is excellent and the support is quick and friendly
12. maaliskuuta 2026
Vastaus yritykseltä ev.energy
Thanks so much Craig! Glad you enjoy the app. -Chris
Quick to respond to query
11. maaliskuuta 2026
Vastaus yritykseltä ev.energy
Happy to help Fiona and happy charging! -Chris
A good good response within timescales
A good good response within timescales with easy to follow instructions.
11. maaliskuuta 2026
Vastaus yritykseltä ev.energy
Thanks for the review Jeffrey! Happy to help. -Chris
Very quick and helpful sorted out my…
Very quick and helpful sorted out my issue excellenr service
1. maaliskuuta 2026
Vastaus yritykseltä ev.energy
Happy to help John and hope you enjoy the app! -Chris
Excellent service to resolve the start of charge time
Excellent service to resolve the problem I had. This concerned charging to only start at the time of lowest tariff charge.. I was not able to do this directly from the car app. So needed the help to set this from the charger . Excellent support from ev.energy to set this up.
20. helmikuuta 2026
Vastaus yritykseltä ev.energy
Glad we could help Keith and hope you enjoy smart charging with us! -Chris
Once again customer services resolved…
Once again customer services resolved my problem
First class service more than can be said about many providers who do not seem to care
Thanks again E V Energy give yourselves a pat on the back
17. helmikuuta 2026
Vastaus yritykseltä ev.energy
So glad we could help Jake and happy charging! -Chris
Nothing is too much trouble and…
Nothing is too much trouble and everyone works to ensure your issue is resolved quickly and efficiently.
16. helmikuuta 2026
Vastaus yritykseltä ev.energy
Hi Mark, glad we could help and that you've been a long-time user! -Chris
Extremely efficient and courteous.
16. helmikuuta 2026
Vastaus yritykseltä ev.energy
Thanks for the review Dave! Glad we could help. -Chris
Quick and helpful response
15. helmikuuta 2026
Vastaus yritykseltä ev.energy
Thank you for the review Alan, really glad we could help and happy charging! -Chris
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