Incredible prices and a fantastic website. Bought stuff hugely less £ than other websites. What a gem of a site. Def ordering more. My items arrived swiftly, well packed were good quality. As my part... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The order for EpiPen's and Inhalers were delivered here on time, packaging great all in tact and secure. Bonus box of biscuits too!
Yritys on vastannut
Easy to use website, supplier that actually listens when I requested one delivery and one invoice that's what I got, very happy with products too.
Yritys on vastannut
The website and Quick Delivery were EXCELLENT. Unfortunately DHL refuse to leave parcels in the safe place we have..........? Other Couriers leave parcels and they are covered by CCTV. I have ha... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Apuvälinemyymälä
- Ensiapuasema
- Sairaalalaitteet ja -tarvikkeet
- Suoja- ja työvaatekauppa
- Turvavarusteiden toimittaja
Tietoja yrityksestä Eureka Direct.co.uk
Yrityksen kirjoittama
Eureka Direct
Yrityksen kirjoittama
- First aid supplies & infection control products.
- Eureka Direct pride themselves in excellent customer service and that's why all of our happy customers such as Lush and Paulton's Park, keep returning for more. With the largest supplies of first aid in the UK we'll be surprised if you don't find what you are looking for!
30 DaGuarantee!
FREE delivery on all orders!
We also offer free gifts and a 100% no quibble guarantee!
Yhteystiedot
1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, BH17 0LA, Poole, Yhdistynyt kuningaskunta
- 0800 358 0085
- beth.mckenna@poolebayholdings.co.uk
- eurekadirect.co.uk
4,7
Erinomainen
1 t. arvostelua
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Vastaus yritykseltä Eureka Direct.co.uk
Thank you so much for your kind review! We’re really pleased to hear that your order arrived quickly. We offer free delivery on all orders regardless of size, so it’s great to know this made a positive difference to your experience. We really appreciate you taking the time to share your feedback.
Kind Regards,
Eureka Direct Customer Service Team
We have yet to receive the delivery
We have yet to receive the delivery. The transport Company keep turning up in the evening when the factory is shut. Business deliveries should only be delivered up until 5.00pm.
29. lokakuuta 2025
Vastaus yritykseltä Eureka Direct.co.uk
Thank you for taking the time to share your feedback, and we are very sorry for the inconvenience this has caused.
A member of our sales team has contacted you this afternoon to discuss this further. We have now confirmed that the courier had attempted delivery at the incorrect address, so we have provided them with the correct what3words location to assist moving forward.
In addition to this, we have arranged for a free of charge replacement to be sent out with an alternative courier to ensure this reaches you without further delay.
Thank you again for bringing this to our attention, and please accept our sincere apologies for the disruption caused. We will continue to monitor this to make sure we get this resolved for you as quickly as possible.
Kind Regards,
Eureka Direct Customer Service Team
PARCEL NOT DELIVERD !
24. lokakuuta 2025
Vastaus yritykseltä Eureka Direct.co.uk
Thank you for your feedback. We are very sorry to hear you have yet to recieve your order. The details have been passed to our sales team to investigate, and we will contact you today to resolve this for you.
Kind Regards,
Eureka Direct Customer Service Team
Ordering through the website was easy…
Ordering through the website was easy and the products arrived the next day.
22. lokakuuta 2025
Vastaus yritykseltä Eureka Direct.co.uk
Thank you for your lovely comments. It’s great to hear that everything went smoothly and that you’re happy with your purchase.
Kind Regards,
Eureka Direct Customer Service Team
What ever your company is doing it's…
What ever your company is doing it's doing it right
20. lokakuuta 2025
Vastaus yritykseltä Eureka Direct.co.uk
What a wonderful review, thank you! We’re thrilled you’re happy and really appreciate your support.
Kind Regards,
Eureka Direct Customer Service Team
Delivery time was very good
Delivery time was very good. I did not ask for 2 for 1 masks. I don't need them. I ordered just to top up first aid kits.
20. lokakuuta 2025
Vastaus yritykseltä Eureka Direct.co.uk
Thank you for your review and for your feedback, Ruth. We’re pleased to hear that your delivery arrived promptly. The additional masks were included as part of our Buy One Get One Free offer, which was selected at the time of ordering. We’re sorry for any confusion this may have caused, and we appreciate you taking the time to let us know. If you have any questions, please don’t hesitate to contact our sales team on 0800 358 0085, who will be happy to assist.
Kind Regards,
Eureka Direct Customer Service Team
Disappointed to be writing that our…
Disappointed to be writing that our parcel hasn't yet been received.
15. lokakuuta 2025
Vastaus yritykseltä Eureka Direct.co.uk
Thank you for your feedback. We are very sorry to hear that your order has not yet been received. The details have been passed to our sales team, who will investigate this matter for you and contact you today to resolve the issue.
Kind Regards,
Eureka Direct Customer Service Team
Vastaus yritykseltä Eureka Direct.co.uk
We’re so pleased you had a great experience. Thank you for sharing your feedback, Brian!
Kind Regards,
Eureka Direct Customer Service Team
Vastaus yritykseltä Eureka Direct.co.uk
Thank you for your wonderful feedback! We’re so happy you’re pleased with our products and service.
Kind Regards,
Eureka Direct Customer Service Team
I bought 3 new 1st aid boxes
I bought 3 new 1st aid boxes, when they arrived they only had 6 months expiry on them, when I called about it you offered to send me up to date cleansing wipes with a longer life span on as they were the only items with a short expiry, I was not overly happy with this but had to accept it. Instead of me paying for new kit I had to mess about myself exchanging wipes and then print off new expiry dates to cover up the existing ones. Not happy.
6. lokakuuta 2025
Vastaus yritykseltä Eureka Direct.co.uk
Thank you for your feedback, and we're very sorry to hear about your disappointment.
We understand how frustrating it must have been to receive items with a shorter expiry than expected, and we apologise for the inconvenience this caused. I can see that our sales team arranged for replacement cleansing wipes to be sent out promptly, and we appreciate your patience in resolving the matter.
Please be assured that we’re raising this issue with our supplier, as we work hard to ensure all products meet the highest standards before reaching our customers. The replacement wipes are from a different batch to ensure a longer expiry date than those originally received.
We genuinely value your feedback, and we’ll use this to help improve both our quality control and customer experience moving forward.
quick and easy delivery
2. lokakuuta 2025
Vastaus yritykseltä Eureka Direct.co.uk
Great to know you found the process quick and easy - thank you, Cheryl. We can't wait to serve you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Vastaus yritykseltä Eureka Direct.co.uk
Efficiency is our goal - and we’re thrilled you experienced it first-hand, Steve. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Well done Eureka!
Always a quick delivery and never any issues with my order. Well done Eureka!
2. lokakuuta 2025
Vastaus yritykseltä Eureka Direct.co.uk
We love hearing that everything went smoothly - thanks for the kind words! We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Vastaus yritykseltä Eureka Direct.co.uk
Great to know you found everything you needed quickly - thanks for the feedback, Sandra. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Really easy to order
Really easy to order, very fast delivery and lovely helpful staff on the helpline.
1. lokakuuta 2025
Vastaus yritykseltä Eureka Direct.co.uk
What fantastic feedback — thank you for taking the time to share it. We are thrilled you received a helpful and friendly service, and we look forward to serving you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Quick delivery and great item
A very quick delivery and the ice pack is great. Just what i needed and at a great price too for a quality item and such quick shipping!
30. syyskuuta 2025
Vastaus yritykseltä Eureka Direct.co.uk
Thanks so much for your amazing 5-star review - we really appreciate it, Diane. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Vastaus yritykseltä Eureka Direct.co.uk
We’re so pleased your order arrived quickly and safely – thank you, Phil. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Poor Delivery Service
My parcel is still yet to arrive and has been returned to sender three times by DHL who are aware we are a school yet continually try to deliver our parcel outside of school hours. School hours have been requested but ignored.
25. syyskuuta 2025
Vastaus yritykseltä Eureka Direct.co.uk
Good afternoon Tracy,
Thank you for your update, and I’m truly sorry for the repeated failed delivery attempts, I completely understand the frustration and inconvenience this has caused you and your school.
It’s very disappointing that DHL has not been able to successfully deliver your order despite multiple attempts. Unfortunately, due to the nature of the items, we’re unable to arrange a further redelivery, and the goods will be returned to our warehouse by Wednesday, 8th October. As these are pharmaceutical products, they cannot be resold or reused once shipped, due to strict regulations on transit time and safety, they will need to be safely disposed of once returned.
We absolutely recognise the unnecessary waste this creates, and I want to assure you that we are actively working with our DHL account managers to investigate what went wrong and prevent it from happening again.
Our sales team have escalated this matter internally and currently awaiting confirmation on how we can best ensure the next delivery attempt is successful. Someone will be in touch with you as soon as we have more information.
Please don’t hesitate to reach out in the meantime if there’s anything further we can do to help.
Kind Regards,
Eureka Direct Customer Service Team
Vastaus yritykseltä Eureka Direct.co.uk
Great to hear your order arrived right on time – thank you. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Vastaus yritykseltä Eureka Direct.co.uk
Thank you so much for this awesome review, Chris! It's lovely to get feedback like this. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
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