Eufymake Arvostelua 33

I can only advise against it. After 4 months, my print head is defective. The print head is the most expensive part—at 599€—and it only comes with a three-month warranty from the date of delivery. Absolutely ridiculous. Don’t even bother hoping for goodwill. I was also supplied with cartridges that had a short shelf life. Never again.

I purchased the eufyMake E1 UV printer hoping it would be a reliable tool. Unfortunately, the unit arrived defective and has never worked properly since day one.
Despite multiple support contacts over several weeks, responses have been slow and generic, with no meaningful resolution or working replacement provided. I’ve now been forced to return the printer along with all accessories because none of it can be used.
Extremely disappointed in both the product quality and especially the customer support. Buyers should be cautious — this experience has wasted a lot of time and money. eufyMake needs to dramatically improve their warranty/replacement process.

Order placed on 26 May. Total cost of order is over $6000. Website still advertises as in stock and ships in 1-3 days. Was told now 7 days ago that would likely be shipped the following day. I then requested a refund five days ago. This email has been ignored. Receive an email telling me to "rest assure" that my order is currently in transit. That is a lie. They also say that their company policy is that they are not allowed to contact customers via phone. That seems extremely suspicious. Then receive an email today saying they have been in touch with the relevant department but "no updates have been provided". If advertising as in stock, why can they not simply ship another unit? DO NOT BUY from this company!

Edited to add: I pasted my latest response from support at the bottom. They're offering me a code for $40 as a solution for a machine that arrived DOA.

Backed on Kickstarter. The machine finally arrived, and it fails during the initial setup. It has been unusable straight out of the box.

I contacted support and have done everything they have asked. Sent logs, cleaned the machine, sent videos and photos of it failing. They even required photos of me cleaning the machine. Still didn't work.

While waiting for one of their replies, I noticed that part of the printhead is bent. I proactively sent photos and videos of what I discovered. I also pointed out that the broken piece is scraping against other components inside the machine.

Their first response to that issue was telling me to try to push it back into place and to "secure it" if it wouldn't stay. One of the videos I had already sent included me trying to push it back into place. I pointed them back to that video.

The next reply told me the part was cosmetic and to either break off the broken part or glue it down. They offered me $20 to cover the cost of the repair and said I could purchase the glue on Amazon. Unbelievable.

This is a machine that was dead straight out of the box. “They have not identified a confirmed root cause or provided a resolution for the failure during the initial test print, and yet they think it's a good idea for me to start breaking off parts of a machine that costs thousands of dollars.

Also, the ink they sent includes some cartridges that expire in less than two months.

As of this review, the initial printer setup still cannot be completed. It continues to fail during the first test print.

I hope someone at eufyMake sees this and intervenes before their tech team tells even more customers that they can repair the machine themselves by mechanically altering key components.

Ticket ANKER-TNS999099200

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Update 18 June 2026

Here's my latest email to them and their response that I had to wait 24 hours for.

--

Me:
I will not attempt repairs that risk damaging the machine even further and shift the liability to the user.

You have not been able to identify the reason the printer is failing during initial setup. This problem is a hardware failure in a new machine, and it is obvious it cannot be solved remotely.

The printer arrived damaged and inoperable. Troubleshooting has not identified or solved the problem. I need a proper warranty solution. I need hardware replacement.

Please advise on next steps for replacement. That is the only appropriate resolution.

--

Them:
A brand-new machine failing during setup is not something that should be left unresolved, and it makes sense that a proper hardware solution is what you are looking for at this point.

The latest update from engineering is that the lifted piece under the carriage is not a functional component, and there is no separate replacement part available for that area. Whether it is pressed back down, secured, or removed, it would not affect printing performance.

To help address this, a $40 code can be arranged for you. If that works for you, that can be set up right away.

Nach meiner ersten Bewertung hat eufyMake öffentlich geantwortet, die „volle Verantwortung“ übernommen und eine förmliche Nachforschung sowie eine verbindliche Übersicht aller offenen Artikel zugesagt. Leider ist seither das Gegenteil passiert, weshalb ich eine weitere Bewertung schreibe. Es wurde bis gestern (11.06.2026) keine Nachforschung eingeleitet vom Versender und es wurde auch nicht gehandelt. (Ganz im Gegenteil)

Ich hatte ausdrücklich und zweimal schriftlich darum gebeten, ausschließlich per DHL und nicht über UPS zu versenden, weil der UPS-Versand zuvor bereits schiefgegangen war. Trotzdem wurde die Ersatzbestellung erneut über UPS verschickt. Laut UPS-Zustellnachweis wurde das Paket nicht bei mir, sondern bei einem Amazon-Logistikzentrum angenommen, obwohl eine Unterschrift erforderlich war. UPS hat das Paket inzwischen als verloren eingestuft und eine Untersuchung eingeleitet. Die Ware ist also zum wiederholten Mal nicht bei mir angekommen.

Die zugesagte Nachforschung musste ich am Ende selbst veranlassen und wieder Strafanzeige erstatten dürfen. Auf meine Nachrichten kamen überwiegend standardisierte Antworten ohne echte Lösung, einzelne Anfragen blieben unbeantwortet.

Fazit: Ausser Aufwand, leider nix gewesen.

Positiv bleibt: Der Versand über DHL und DPD hat funktioniert. Das eigentliche Problem ist die Organisation und ein Kundenservice, der Zusagen macht, sie aber nicht einhält. Auf dieser Grundlage kann ich aktuell leider keine Empfehlung aussprechen.

Amazing product, no complaints. Delivered in a very timely manner

I purchased the E1 from their website back in July of 2025. It said shipping in 2-3 weeks. received it 8 months later. Machine it great when it's not bleeding Magenta ink into the white of the image. Ink is expensive. and if you're not printing everyday the ink will be used up from the maintenance routines it does. customer service is not great. communication is not good. I received ink that expires in 2 months. their response was you will use it before then. They are a very foreign company and treat the customers as such. The ink issue cost me 299.00 and they offered me a $10 coupon, and refused to swap the unused ink.

I had an issue making a payment on the website so I reached out to Support and I had the most automated AI responses possible, imagine you're going to spend 3300€+ on a machine and the Support says the same thing 5 times In a row, absolutely terrible service that resolves nothing. The only experience I had is website payment issues and support saying the same thing for 4 days. Ticket#ANKER-TNC8732415461

Lieferzeiten sind fake. Es sind keine Geräte auf Lager, und das Zubehör kann nicht geliefert werden. Pakete kommen unvollständig an, und bei jedem kleinen Teil, das angeblich im Paket enthalten sein soll, muss man beim Kundenservice nachfragen. Dort wird man dann vertröstet, weil wieder nichts lieferbar ist.

EufyMake E1 Deluxe Paket bestellt am 09. Mai 2026
Angegebene Lieferzeit: 14. Mai 2026

Geliefert wurden am 14. Mai ganze 25 Transferfolien.

Ich habe direkt beim „Kundenservice“ nachgefragt, wo der Drucker ist, wo das Zubehör ist, wo die versprochenen Extra-Druckpatronen und überhaupt die Druckpatronen sind, wo das Laminiergerät, der Rotationsaufsatz und das Reinigungskit sind. Schließlich waren 4–5 Tage Lieferzeit angegeben, und die Sendungsnummern sagten dasselbe.

Kundenservice: „Sorry, das Gerät ist nicht lieferbar, und der Rest auch nicht. Wollen Sie einen 10-€-Gutschein für Ihre nächste Bestellung?“

Ich musste mich zusammenreißen, um nicht unhöflich zu werden, und fragte, wann man denn mit der Lieferung rechnen könne.

Kundenservice: „In den nächsten Tagen.“ Dazu kam eine Auflistung, wann was lieferbar wäre.

Kurz nach dem Gespräch, das ich hier abgekürzt wiedergegeben habe, erhielt ich erneut eine Mail mit einer Sendungsnummer für den 19. Mai. Am 19. Mai kam natürlich gar nichts. Am 21. Mai kam dann überraschenderweise der Drucker. Wow, endlich loslegen, dachte ich.

Nichts da, denn es fehlen wieder: Druckerpatronen, Cleaning Kit, Rotationsaufsatz und Laminiergerät. Also habe ich wieder beim Kundenservice nachgefragt, wo denn der Rest sei.

Kundenservice: „Sorry, wir würden das heute zum Versand in Auftrag geben, dauert auch nur 1–2 Werktage, aber nur für die Druckpatronen. Der Rest ist vor Ende Mai nicht lieferbar. Wollen Sie einen 10-€-Gutschein für Ihre nächste Bestellung?“

Meine Antwort erspare ich mir hier, weil die Antwort wieder nur gelogen sein kann. 1-2 Tage Lieferzeit, kann gar nicht eingehalten werden, die Mindestlaufzeit sind, bis zu meinem Ort, sind irgendetwas zwischen 5 und 7 Tagen. Ich habe die Kundenserviceerfahrungen hier auch massiv abgekürzt, weil dieser eh nur Quatsch erzählt, um die Kunden ruhig zu stellen.

Eine bodenlose Frechheit, im gesamten Shop mit kostenloser Lieferung innerhalb von 4–5 Tagen zu werben, wenn am Ende offenbar nichts auf Lager ist. Man muss jedem einzelnen Teil hinterherrennen. Als Antwort bekommt man dann Sendungsnummern, die im Shop nicht funktionieren oder dazu führen, dass die Bestellung dort vollständig als ausgeliefert angezeigt wird, obwohl man nur einen Teil erhalten hat. Auch beim Zubehör wird der Sendungsstatus einfach auf „ausgeliefert“ geändert, obwohl die Ware fehlt.

Ich habe, noch bevor ich überhaupt den ersten Druck starten kann, gar keine Lust mehr auf diese Firma und ihre fragwürdigen Praktiken. Und jeder Influenzer, der hier groß die Werbetrommel für diesen Laden macht, und seine Zuschauer in solche Fallen rennen lässt, sollte sich in Grund und Boden schämen.

Als wij een klacht hebben, lost Eufy niets op. Naar aanleiding van de laatste update komen ze rustig met de vraag wanneer wij het apparaat (de M5) gekocht hebben. Maar dat heeft met de update niets te maken.

Terrible company.

Every bit of information from them is a lie.

They are incompetent, liars and beyond useless. DONT buy their UV printer. Get a Longer or other brand.

I need to share my incredibly frustrating experience with Eufy Maker and their Eufy Maker E1 resin sublimation printer. Back in August last year, I ordered this printer, expecting it around September or October. Come October, they sent out a global email saying production was halted due to a leaking wash-liquid container—fine, delays happen.
But then, after another month, they said shipping would start in early February, in order of purchase. They suggested I cancel and reorder to get it sooner. So I did that, and they refunded me and had me place a new order. But guess what? They still delayed it to the end of February and then pushed it again if you ordered after December 27.
Now, after seven months of shifting timelines, the printer arrives—beautiful, but with no ink included. Now they’re telling me the ink won’t arrive until late April. This has forced me to cancel about 1,500 euros worth of jobs I had lined up because I can’t use the printer without the ink. I feel completely misled and have wasted time and money. If I’d known this a week ago, I would have asked for a full refund and chosen another brand. Let this be a warning to others.

I forgot... he offered me 20 dollars to apologize for the damage caused. now do you think we are talking about a serious company? he made thousands of money and then treated us like this. shameful. if during the day they deliver a mercedes or a bmw without an engine, they will give you 50 euros to apologize

Update: I want to be fair and follow up on my original review.
After posting publicly, eufyMake's support team responded quickly and acknowledged that a DOA unit was completely unacceptable. They offered a full replacement without any pushback.
On top of that, Skye, one of their beta testers and brand ambassadors, reached out personally and jumped on a video call with me. She walked me through the issue and we got the printer up and running.
I still stand by my original concerns about the out of box experience and the initial support response. But the follow through was real and I appreciate that they made it right. Updating from 1 star to 3 stars based on the resolution.

Backed the eufyMake E1 UV on Kickstarter in May 2025. Promised delivery was August–October 2025. Received it March 2, 2026 — nearly a year later — after endless delays and missed ship dates.

The machine arrived with X-axis grating strip errors and has never completed a single test print. Dead on arrival.

Support asked me to upload diagnostic logs and wait 1–2 business days for an engineering response. On a machine I just unboxed. I'm a small business owner — I bought this so I wouldn't have to be a repair technician. That's not an acceptable response to a DOA unit.

Requested a replacement or full refund. Still unresolved.

What made it worse — when I tried to share my experience in the official eufyMake Facebook group, my posts were deleted and then shadow banned. Edited posts got filtered too. They are actively suppressing customer complaints in their own community while their support pipeline drags on for days.

A company that silences frustrated customers instead of solving their problems is a serious red flag for anyone considering a purchase.

Ticket: ANKER-TNQ2673321373

Their customer support literally tried to trick me twice and still have not delivered the invoice (B2B transaction).

(of course they have also not delivered anything yet but they have gotten the money months ago via kickstarter)

The machine is fun. The company doesn’t have enough ink if you run out. White ink lasts 2 weeks and if you try to reorder white ink, it takes 1-2 months to deliver.

If I could give zero stars I would. I purchased this machine on kickstarter as an early deposit backer in the 500s so I should have been one of the earliest people to get machine. I am very familiar with the nature of Kickstarter and was very patient with all of the delays. Here is my problem. This company is either really bad or shady. They over sold WAY over sold and still cannot fill the Kickstarter backers and have not even started on the pre orders online. I got my machine in January which I was happy about. But no ink cartridges. Here we are February and still no ink. Machine is a paper weight. No update on ink either. But they are shipping ink to people without machines which does not make any sense. At this point it is out of control. They have not kept their word about one thing they tell us which is incredibly bad. I would not buy from this company under any circumstance. By the time this machine is ready to go it will be outdated. Xtool already announce a dual print head uv printer which I will get since this one is useless. Do not waste your money. This company has ruined their reputation over this.

Complete idi*ts, how can company this big not have some sort of real time stock control? Sloppy operations and poor customer care. Cash flow float at customers expense, Over sold BIG time, yet took over a week of sitting on people’s money to refund. Took over a week to realise they over sold, what a joke.

Wouldn’t even leave 1 Star if 0 stars was an option.Sold me with a good offer,confirmed it then a week later cancelled it. More than happy to take my money straight away. Poor poor company stay away.

Another person that fell for the cheap filament scam, for Eufy to take money sit on it for over a week, then cancel the order.

Still waiting for a refund - apparently that can take 5 business days, and in the meantime sent a 20% discount code for there store which no longer sells filament anyway, so unless you have a eufy printer, its of no use whatsoever.