Rose not intact (middle is falling out) & looks wilted already. This was supposed to be a Xmas present. EP have not responded to email & customer service telephone is a joke. On hold for over 10 mins... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
My Mrs B absolutely loves your rose and she's going to treasure it for ever but she's scared to open the lid to smell it as she thinks it'll die so can you re assure her please. But again a beutifull... Näytä lisää
Yritys on vastannut
From order to delivery, well within 48 hours. Items were wrapped in bubble wrap and were extremely well protected. What an amazing sight when I saw the roses, such a beautiful vibrant colour. Serious... Näytä lisää
Yritys on vastannut
The wrong colour came I emailed and no response I phones twice phone cuts you off being on hold for 20 mins very disappointed After reading this reply you need to change your advertising for this... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Eternal Petals® flowers are REAL ROSES that can LAST FOR A YEAR AND MORE. No water required! 100% natural! Free UK delivery! The roses are cut when they have perfectly bloomed, and when treated with a new cutting-edge method, their look, feel and smell...
Yhteystiedot
London, Yhdistynyt kuningaskunta
- +44 20 3787 4644
- support@eternalpetals.com
- eternalpetals.com
4,0
Hyvä
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The wrong colour supplied
The wrong colour came I emailed and no response I phones twice phone cuts you off being on hold for 20 mins very disappointed
After reading this reply you need to change your advertising for this item then as it clearly shows pale pink with darker pink edges them people won’t be disappointed!!
26. kesäkuuta 2023
Vastaus yritykseltä Eternal Petals
Hello Amanda,
Please accept our apologies for the inconvenience.
Upon checking, we see that correct product has been delivered to you. Double pink consist of 2 shades white and Pink.
Please let us know if you need any further help.
Best Wishes
EP Team
Beautiful rose
Got my rose within a few days after purchasing and it is in pristine condition, would definitely buy again!
28. kesäkuuta 2023
Vastaus yritykseltä Eternal Petals
Dear Reece,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
ordered items 13-Feb-2023 - not arrived *** Scam ?? ***
ordered items 13-Feb-2023, items didn't arrive, sent an invoice 140 days later. Suspect scam and when you look deeper into the company.
They have the wrong address listed on the invoice.
Company details for those interested: Unit Cc402, Cocoa Studios, Drummond Road, London, England, SE16 4DG
Update, the normal reply (1) has the wrong name and (2) this is the standard template used, contacting the email is just another annoying delay for the whole process.
Conclusion: hopefully if you have also been stung with this scam, you paid by credit card, so contact them for a refund due to the scam.
If you’re from the UK, also contact the Office of Fair trading, the police and report the scam to the workplace address to advise their address could be being used as a scammers address
3. heinäkuuta 2023
Vastaus yritykseltä Eternal Petals
Dear Alan,
We appreciate you taking the time to review your experience with us. There is nothing more important than a happy customer!
We request you to please reach out to us via email on support@eternalpetals.com so that we can check with it and help you out.
Thank you for choosing Eternal Petals.
Kind Regards,
EP Team🌹
Really great company
Really great company, delivery was on time and also the product even better than expected. Thank you for everything.
27. kesäkuuta 2023
Vastaus yritykseltä Eternal Petals
Dear Javed,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
Beautiful rainbow rose gift from my…
Beautiful rainbow rose gift from my daughter 🌹highly recommend already have a friend order from you
26. kesäkuuta 2023
Vastaus yritykseltä Eternal Petals
Dear Michelle,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
What super customer service
What super customer service ! Thank you for all your help.
26. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eternal Petals
Dear Karen,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
Great product
5. kesäkuuta 2023
Vastaus yritykseltä Eternal Petals
Dear Alicia,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
Paid for next day delivery and it…
Paid for next day delivery and it didn’t arrive next day when needed. I emailed days ago and have had no response! Won’t be using again!
11. kesäkuuta 2023
Vastaus yritykseltä Eternal Petals
Hello,
Please accept our apology for the inconvenience.
We use DPD courier which is 3rd party for the delivery of our order. The courier associate didn't turned up for the collection due to which order delivery was delayed by 1 day.
We've escalated the issue with the courier team and we assure you that it will not repeated in future.
Best Wishes
EP Team
Beautiful product
Great products and very well received by friends as gifts. Quick delivery as well. The only down size is the pricing. It gives you the price by the item but when you go to the basket Vat is added to the product then delivery then another Vat is added. So i ended up paying about £12 more than the price on show. Apart from that, beautiful stuff.
1. kesäkuuta 2023
Ordered for a gift for daughter she was…
Ordered for a gift for daughter she was delighted with rose when it arrived. Delivered on day requested.
31. toukokuuta 2023
Vastaus yritykseltä Eternal Petals
Dear Donna,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
Great and a perfect gift
30. toukokuuta 2023
Vastaus yritykseltä Eternal Petals
Dear Spencer,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
IT IS A SCAM
Worst company to buy anything from. They are most likely a scam since my husband ordered a flower for me but couldn’t collect it due to delayed delivery. It has now been returned to them but they still won’t issue a refund or respond to any of my emails. It has already been two months of dealing with horrible customer service and no resolution.
DON’T GIVE THEM A PENCE OF YOUR MONEY. AVOID THIS SCAM OF A COMPANY
3. kesäkuuta 2023
Vastaus yritykseltä Eternal Petals
Dear MaryM,
We appreciate you taking time to review your experience with us. we're sorry for the inconvenience.
We request you to please reach out to us via support@eternalpetals.com so that we can check with it and help you out.
Thank you for choosing Eternal Petals.
Kind Regards
EP Team
Great choice and easy ordering process
Great choice and easy ordering process, but previews of what the options would look like would be an advantage.
My wife loves the flowers and is so impressed by the presentation box.
11. toukokuuta 2023
Vastaus yritykseltä Eternal Petals
Dear Daniel,
We're so happy to hear that you loved our products.
We value your feedback and we'll work on it and make it available on our website as soon as possible.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
This was a gift sent to my best…
This was a gift sent to my best friend's mom on the anniversary of her passing/ birthday. She loved it and said it was beautiful. I purchased the Blue Lagoon single rose
Kelly Lyles
9. toukokuuta 2023
Vastaus yritykseltä Eternal Petals
Dear Kelly,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
Outstanding products
11. toukokuuta 2023
Vastaus yritykseltä Eternal Petals
Dear Scott,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
Vastaus yritykseltä Eternal Petals
Dear Tina,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
The rose looked fine
The rose looked fine, lovely colour, a bit darker than it looked online. The smell had a hint of rose but was not a natural rose smell and quite overpowering. If it hadn’t been for the smell, I think it would have been five stars. Time will tell if it lasts. I liked the box it is displayed in and it arrived securely packaged, albeit a day later than I had asked for. Although I bought it in the sale, I still think the price was expensive, by the time VAT was added, then shipping. However, it was for a very special occasion so I don’t grudge it but I’m glad I didn’t buy one at full price. I chose it because I thought it would be a unique gift, very different, and that is still true. I may try a different colour next time and hope the smell is not so synthetic.
10. toukokuuta 2023
Beautiful roses, fabulous service
We bought from this company for the first time as a gift from us Bridesmaids to our Bride, The website was easy to navigate, the communication was good, the delivery was fast and the recipient was really happy with the gift, stating everything about it was beautiful.
26. huhtikuuta 2023
Vastaus yritykseltä Eternal Petals
Dear Ellen,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
Asked for delivery date
Asked for delivery date, gave plenty of notice, delivered 24hrs before, so excellent service
3. toukokuuta 2023
Vastaus yritykseltä Eternal Petals
Dear Rachel,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
A beautiful gift for any occasion
27. huhtikuuta 2023
Vastaus yritykseltä Eternal Petals
Dear Lorna,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
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