Rose not intact (middle is falling out) & looks wilted already. This was supposed to be a Xmas present. EP have not responded to email & customer service telephone is a joke. On hold for over 10 mins... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
My Mrs B absolutely loves your rose and she's going to treasure it for ever but she's scared to open the lid to smell it as she thinks it'll die so can you re assure her please. But again a beutifull... Näytä lisää
Yritys on vastannut
From order to delivery, well within 48 hours. Items were wrapped in bubble wrap and were extremely well protected. What an amazing sight when I saw the roses, such a beautiful vibrant colour. Serious... Näytä lisää
Yritys on vastannut
The wrong colour came I emailed and no response I phones twice phone cuts you off being on hold for 20 mins very disappointed After reading this reply you need to change your advertising for this... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Eternal Petals® flowers are REAL ROSES that can LAST FOR A YEAR AND MORE. No water required! 100% natural! Free UK delivery! The roses are cut when they have perfectly bloomed, and when treated with a new cutting-edge method, their look, feel and smell...
Yhteystiedot
London, Yhdistynyt kuningaskunta
- +44 20 3787 4644
- support@eternalpetals.com
- eternalpetals.com
4,0
Hyvä
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Perfect gift for this time of year
Perfect gift for this time of year. Bought one before and it's still as good looking from when I bought it back in the day. Thanks.
31. tammikuuta 2025
Vastaus yritykseltä Eternal Petals
Dear Scott,
Thank you for your fantastic review! 🌹 We're thrilled to hear that your previous purchase still looks just as stunning and that you found our roses to be the perfect gift for this time of year.
We truly appreciate your support and look forward to serving you again in the future! 😊
Best regards,
EP Team
Rose
Great service quick delivery fantastic rose my friend had just lost her dog so the rainbow rose was perfect such a lovely idea thank you so much for making a very sad time bearable
22. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eternal Petals
Dear Sue,
Thank you for your heartfelt review. 💛🌈 We’re truly sorry for your friend’s loss, but we’re so glad the rainbow rose could bring a little comfort during such a difficult time. Moments like these remind us why we do what we do.
We appreciate your kind words and support. If there's anything else we can do for you, please don’t hesitate to reach out.
Best wishes,
Eternal Petals
Lovely item (they always are)
Lovely item (they always are), very nicely presented. An annual purchase for me.
14. tammikuuta 2025
Vastaus yritykseltä Eternal Petals
Dear June,
Thank you for your kind words and for being a loyal customer! 🌹 It means so much to us that you return each year for our roses. We’re delighted that you love the presentation and quality of our products.
We truly appreciate your support and look forward to serving you again next year! 💖
Best regards,
Eternal Petals
Excellent customer service
Excellent customer service. I bought the Solo Rose and when it arrived I found that the rose had come unstuck from the bottom of the box and was lying on its side. I emailed customer services and got a reply same day to say they would send me a replacement. The replacement arrived within 2 days.
13. tammikuuta 2025
Vastaus yritykseltä Eternal Petals
Dear Newman,
Thank you for your wonderful review! 🌹 We’re sorry to hear about the initial issue with your Solo Rose, but we’re delighted that our customer service team could quickly resolve it for you. Your satisfaction means everything to us, and we truly appreciate your patience and support.
If you ever need anything in the future, we’re always here to help! 😊
Best regards,
Eternal Petals
Vastaus yritykseltä Eternal Petals
Dear LBrook,
Thank you for your lovely review! 🌹 We're so happy to hear that you found our roses beautiful and a perfect gift. Your kind words mean a lot to us!
We truly appreciate your support and hope to serve you again in the future. 💖
Best regards,
Eternal Petals
Excellent choice selection of roses
Excellent choice selection of roses. Beautifully displayed & boxed. Best of all, they last for up to a year! Fast delivery.
9. tammikuuta 2025
Vastaus yritykseltä Eternal Petals
Dear Carole,
Thank you for your wonderful review! 🌹 We're thrilled that you loved our rose selection, elegant display, and packaging—and, of course, their long-lasting beauty! 💖 It’s great to hear you were happy with our fast delivery too.
We truly appreciate your support and look forward to serving you again! 😊
Best regards,
Eternal Petals
Easy to order
Easy to order
Super fast delivery and kept informed every step of the way
Highly recommend this company for an unique gift for a special birthday
7. tammikuuta 2025
Vastaus yritykseltä Eternal Petals
Dear Lydia,
Thank you for your fantastic review! 🌹 We're so glad you found the ordering process easy and appreciated our fast delivery updates. It means a lot to us that you’d recommend Eternal Petals for a special gift! 🎁✨
We truly appreciate your support and look forward to serving you again in the future. 💖
Best regards,
Eternal Petals
The flowers were much smaller that the…
The flowers were much smaller that the picture online made them look. This really doesn't justify the price.
4. joulukuuta 2024
Partner was blown away with how…
Partner was blown away with how beautiful the rose was
2. joulukuuta 2024
Vastaus yritykseltä Eternal Petals
Dear G,
We’re so delighted to hear that your partner was blown away by the beauty of the rose! Moments like these are exactly why we do what we do, and it’s truly heartwarming to know our product made such an impression.
Thank you for choosing Eternal Petals for such a special gift. If there’s anything we can do for you in the future, please don’t hesitate to reach out.
Best Wishes
EP Team
Trustworthy Seller
Another fantastic purchase .Fast despatch and delivery Highly recommend
29. marraskuuta 2024
Vastaus yritykseltä Eternal Petals
Dear Jane,
Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with another purchase from Eternal Petals. Your kind words about our fast dispatch and delivery truly mean a lot to us.
We sincerely appreciate your recommendation and look forward to serving you again in the future. If there’s anything you need, don’t hesitate to reach out.
Best Wishes
EP Team
Delighted with flowers
Delighted with flowers. Arrived on time and in great condition. Colours as vibrant as photographs.
22. marraskuuta 2024
Vastaus yritykseltä Eternal Petals
Dear Bob,
We’re absolutely thrilled to hear that you’re delighted with the flowers! It’s wonderful to know they arrived on time and in perfect condition, with vibrant colors matching the photographs.
Your satisfaction means so much to us, and we’re grateful you took the time to share your experience. If there’s anything else we can do for you, please don’t hesitate to get in touch.
Best Wishes
EP Team
I have emailed you regarding the order…
I have emailed you regarding the order of four roses.
They arrived with no ribbon on the box, roses don't look very good
26. marraskuuta 2024
Easy to order and arrived well in time…
Easy to order and arrived well in time for Xmas (said 1week) arrived in 4 days very happy!
Packaged amazing and secure
Looks beautiful
25. marraskuuta 2024
Vastaus yritykseltä Eternal Petals
Dear Cameron,
Thank you for sharing your wonderful feedback! We're so pleased to hear that your order arrived ahead of time and just in time for Christmas. It's great to know that the packaging met your expectations and that you found the product beautiful.
Your happiness is our top priority, and reviews like yours motivate us to keep delivering excellence. If there's anything we can assist you with in the future, please feel free to reach out.
Wishing you a joyful holiday season!
Best Wishes
EP Team
Beautiful product
Beautiful product, quick arrival & communication throughout. Cannot fault Eternal Petals
22. marraskuuta 2024
Vastaus yritykseltä Eternal Petals
Dear Mr Burnell,
Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you loved the product, appreciated the quick delivery, and found our communication helpful.
Your satisfaction means the world to us, and we’re grateful for your support. If there's anything we can do for you in the future, please don’t hesitate to get in touch.
Best Wishes
EP Team
Wasn't delivered
Wasn't delivered. When I e mailed customer support no one replied to me
14. marraskuuta 2024
Vastaus yritykseltä Eternal Petals
Dear Danno,
We appreciate you taking the time to review your experience with us. There is nothing more important than a happy customer!
You have sent us an email on Saturday, November 23, 2024 3:03 PM and we have replied you on Saturday, November 23, 2024 4:36 PM.
The delivery address provided by you is incorrect hence the order has been returned to us.
We request you to please help us with correct delivery address so that we can ship your order. Please send us an email on support@eternalpetals.com.
Best Wishes
EP Team
Vastaus yritykseltä Eternal Petals
Dear Elvis,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
A disaster
A disaster, I had a very good opinion form tho company in Dubai. They closed. Now from UK… I waited almost 3 weeks for a shipment that never came. I told them to cancel and to refund my account… I paid Aed 214 (GBP 47) and they refunded me Aed 165 (GBP 35)!!!
Bravo!!!! What a new way to have money for free.
17. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eternal Petals
Dear Caeiro,
We appreciate you taking the time to review your experience with us. There is nothing more important than a happy customer!
We've resolved your issue over email.
Thank you for choosing Eternal Petals.
Kind Regards,
EP Team 🌹
Completely satisfied
Easy ordering process, good communication, very quick delivery, very well packaged and protected and a great product that will make a perfect gift
12. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eternal Petals
Dear Adam,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
Eternal rose
Easy to order and I like that you can choose the delivery day. Really happy with my purchase and love the deep red colour. This was a gift for a 60th birthday and the recipient was very surprised especially when they realised the rose was real. The clear box it comes is also beautiful in the shape it is and fits the decor well. I would highly recommend this item and will purchase this again in the future. It is a unique gift and love the fact that it will last longer and makes a lovely display for others to see
7. marraskuuta 2024
Vastaus yritykseltä Eternal Petals
Dear Chris,
Thank you so much for your thoughtful review!
We're delighted to hear that the deep red rose was such a wonderful surprise for the 60th birthday gift. It’s always our goal to provide something truly unique and special, and we're so glad the rose, its clear box, and the lasting quality all made such a positive impression.
We appreciate your recommendation and look forward to helping you with another memorable gift in the future! 🌹✨
Best Regards
EP Team
Beautiful gift
21. lokakuuta 2024
Vastaus yritykseltä Eternal Petals
Dear Lesley,
Thank you for the wonderful review!
We're delighted to hear you found it to be a beautiful gift. Your satisfaction means a lot to us! 🌹✨
Best Wishes
EP Team
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