I paid Eskuta £300 for a full service, plus £129.60 for associated parts. What I received was unsafe, incomplete, and damaging. The engineer left my brake in an unsafe condition, failed to compl... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Shortly after my Eskuta was delivered last year and after only one 20 mile perfect ride, my scooter was hotwired in attempt to steal it! Arrangements were made for repairs to be made at my home b... Näytä lisää
As someone who’s never ridden an electric bike before, the Eskuta SX-250 made it super easy to get into! It’s incredibly stable, with controls that feel very natural, Plus, it has enough power for dai... Näytä lisää
I paid over £1600 for this bike but customer services just ignore one’s emails. I have emailed 3 times asking for advise to replace the crank with a shorter length, as due to a hip problem I cannot r... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
⚡️ The Future Of Urban Motion... www.eskuta.com
Yhteystiedot
unit 10 Bermuda innovation centre, CV10 7SD, Nuneaton, Yhdistynyt kuningaskunta
- 02476350150
- contact@eskuta.com
- eskuta.com
2,8
Keskitasoinen
230 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Eskuta
Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with the product and service you received from us.
Thanks for going ‘electric’ with Eskuta.
I made wrong choice when I was thinking…
I made wrong choice when I was thinking to buy it is no good for me as a delivery man I would not advice a friend for it the battery work only for 10 miles I made £12 for single charge only for delivery and also is to slow maximum 15.5 nah /25 km the speed sometimes block to run I didn't like it at all I had long time experience with motorbikes and scooters this is the worse one
16. maaliskuuta 2023
IM A NEWSAGENT AND BOUGHT MY ESKUTA TO…
IM A NEWSAGENT AND BOUGHT MY ESKUTA TO DO DELIVERYS.WHAT AN AMAZING BIKE.THE TEAM ARE REALY GREAT TO DEAL WITH THEY OFFER A FAST FRIENDLY SEVICE.IT DOES EVERYTHING AS DESCRIBED. THANK YOU GUYS
15. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eskuta
Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with the product and service you received from us.
Thanks for going ‘electric’ with Eskuta.
delivery was quick and welcoming
8. maaliskuuta 2023
Excellent customer service and support
Excellent customer service and support, even though I have purchased the SX250 second hand they are still willing to help. Not many companies out there can say that. Staff are always friendly when you call.
6. maaliskuuta 2023
Thought I would take a chance as my…
Thought I would take a chance as my daughter has the older version I have purchased the sx250 delivery was outstanding with tracking all the way, thanks Carl. On another level I dealt with Matt, what can I say a credit to the company very polite and could not do enough and kept every promise. I am having another item shipped tomorrow I will of course update my review. Once again thanks Matt.
9. maaliskuuta 2023
Oma-aloitteinen arvostelu
The Eskuta team pull out all the stops…
The Eskuta team pull out all the stops to make the customer experience as good as it can be. As a business customer, I can't recommend them highly enough. The product speaks for itself (we have 4 now). Our staff love the bikes and the aftersales support and back up is amazing.
7. maaliskuuta 2023
The company itself can't fault but…
The company itself can't fault but product not as described as range was no where near the 40 to 50 miles was lucky if I got 15 miles out of one charge
22. helmikuuta 2023
the delivery company information to…
the delivery company information to track. The package was not the right delivery company. I signed up to after ship which you sent me in an email and you used parcel to go so none of the tracking information was correct. It basically said it was still waiting to be collected. i’ve received the parts now from parcel to go. It would be better if you could inform customers in the beginning that you’re going to use them
3. maaliskuuta 2023
I was happy do be sorted out so quickly…
I was happy do be sorted out so quickly and relieved my part within the allotted time I have emailed for another part bur have not received a reply yet hope to here from the company by Monday 6th of March will put another review soon many thanks
24. helmikuuta 2023
Eskuta Hire service
Been using Eskuta hire to pay service since 5 weeks. Like the idea of hire, but it's more like a fixed term contract of 20 weeks and not hire service because you can't end the hire service when ever you wish.
Atleast they should put a less number of weeks contract instead of 20. So really think carefully before going for a hire contract. They should also start hiring just the battery as I don't wanna buy the bike but I need one more battery to do deliveries, the battery alone costs 490.
22. helmikuuta 2023
Vastaus yritykseltä Eskuta
Yes 20 weeks as per explained to you, clearly stated on the website and as per the contract you were issued with, presumably read and then signed by you. It’s a hire contract with a minimum term simple as that.
Decent idea on the battery bite however which we will give some consideration to.
Many thanks.
Great customer service !
2. maaliskuuta 2023
It was wonderful experience with eskuta…
It was wonderful experience with eskuta so far.
8. helmikuuta 2023
Outstanding after sales service
I just had to write a review for the team at Eskuta, they are so helpful and nothing is to much trouble. It is rare these days to get any after sales care but Eskuta are so helpful. We had an indicator issue and it was sorted in minutes, thank you Eskuta.
15. helmikuuta 2023
Oma-aloitteinen arvostelu
Had my e-Skuta approx 4 months now
Had my e-Skuta approx 4 months now. Absolutely delighted in every way possible and saves me about £30 a week not using my car. Total 100% recommend one to anyone in doubt about them. Sheer fun and no slouch.
Proper lights as well. Simply a dream getting from A to B, pretty fast. Best money I ever spent
14. helmikuuta 2023
Oma-aloitteinen arvostelu
Love the Bike very easy to use can got…
Love the Bike very easy to use can got me to customers A B very quickly and no effect
When cycling
Lawrence McGee
3. helmikuuta 2023
Oma-aloitteinen arvostelu
Eskuta Rocks!!
Couldn't recommend Eskuta more! So happy with my bike and the aftercare service is amazing - really helpful and friendly in resolving technical issues - shout out to Paul on the technical team who was brilliant! Proud to be supporting a British company! Thank you :)
1. helmikuuta 2023
I am finding the eskuta to be a joy…
I am finding the eskuta to be a joy and a very reliable and safe vehicle to use .
I have been using my eskuta for approximately 1 month now and have had no trouble at all and find it now to be an essential mode of transport to my work commute.
I find the charging of the battery to be simple and easy .but I am confused on the method of charging directly without removing the battery.
I am aware I can plug the charger directly into the bike but don't know if the battery needs ovulating or disconnecting .
23. tammikuuta 2023
Engineer great
Hi I have had a bike from them and I absolutely love it I've had a few problems but the engineer is great and is sorting it out for me.
I would definitely recommend
7. helmikuuta 2023
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