Eskuta Arvostelua 

230
TrustScore 3/5 tähteä

2,8

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

I paid Eskuta £300 for a full service, plus £129.60 for associated parts. What I received was unsafe, incomplete, and damaging. The engineer left my brake in an unsafe condition, failed to compl... Näytä lisää

Saanut 4/5 tähteä

Shortly after my Eskuta was delivered last year and after only one 20 mile perfect ride, my scooter was hotwired in attempt to steal it! Arrangements were made for repairs to be made at my home b... Näytä lisää

Saanut 5/5 tähteä

As someone who’s never ridden an electric bike before, the Eskuta SX-250 made it super easy to get into! It’s incredibly stable, with controls that feel very natural, Plus, it has enough power for dai... Näytä lisää

Saanut 1/5 tähteä

I paid over £1600 for this bike but customer services just ignore one’s emails. I have emailed 3 times asking for advise to replace the crank with a shorter length, as due to a hip problem I cannot r... Näytä lisää

Yrityksen tiedot

  1. Polkupyöräliike
  2. Polkupyörien tukkumyynti
  3. Skootterivuokraamo

Yrityksen kirjoittama

⚡️ The Future Of Urban Motion... www.eskuta.com


Yhteystiedot

2,8

Keskitasoinen

TrustScore 3/5 tähteä

230 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

2,8

Kaikki arvostelut

(230)

12 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 4/5 tähteä

Love the bike

Love the bike! Customer service was really great. Only issue was that delivery took longer than the stated 4-6 weeks

2. lokakuuta 2021
Eskuta-logo

Vastaus yritykseltä Eskuta

Hi Karen,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase.

Thanks for going 'electric' with Eskuta.

Saanut 5/5 tähteä

Very much leased with my x 2 Eskutas

Very much leased with my x 2 Eskutas, great service went above and beyond for me very helpful and friendly . 10/10 Eskuta 👌💪💯

30. syyskuuta 2021
Oma-aloitteinen arvostelu
Eskuta-logo

Vastaus yritykseltä Eskuta

Hi Graham,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase.

Thanks for going 'electric' with Eskuta.

Saanut 5/5 tähteä

Great customer service

I ordered my Eskuta yesterday and wanted to make some additions and alterations to the order. I had an online conversation with Michael who was extremely helpful. He answered my queries promptly and sorted everything really quickly - what a refreshing experience!

28. syyskuuta 2021
Oma-aloitteinen arvostelu
Eskuta-logo

Vastaus yritykseltä Eskuta

Many thanks for your review Louise which is really appreciated. We are delighted that you are happy with the service you received from our team at Eskuta!

Thanks for going 'electric' with Eskuta.

Saanut 5/5 tähteä

What a great bike

What a great bike, looks good feels great and no effort to ride. I've not been off it since i got it. We'll done Eskuta. ❤️

27. syyskuuta 2021
Eskuta-logo

Vastaus yritykseltä Eskuta

Hi Marc,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase.

Thanks for going 'electric' with Eskuta.

Saanut 5/5 tähteä

Now spoken to Michael and satisfied with all issues being resolved

After speaking with Michael. We've now had a talk and all issues have been resolved. Now had the order expedited and should now be with me within 10 mins. As well as a discount just for having to put up with the delays. Thank you Michael for sorting me out

25. syyskuuta 2021
Eskuta-logo

Vastaus yritykseltä Eskuta

Hi Timothy,

Thank you for your review. However as I can see per our notes on the system we have attempted to contact you since July but we had no luck in reaching you over the phone so we have sent an email which we had no response to.

I will try and give you a call right now personally to get this issue resolved for you.

Saanut 5/5 tähteä

Could not be happier with the ebike.

Could not be happier with the ebike.
Gets me to work quickly and it couldn't be easier to use!

Highly recommended!

22. syyskuuta 2021
Oma-aloitteinen arvostelu
Eskuta-logo

Vastaus yritykseltä Eskuta

Many thanks for your review Gordon which is really appreciated. We are delighted that you are happy with our product and the service you received from our team at Eskuta!

Thanks for going 'electric' with Eskuta.

Saanut 5/5 tähteä

I am delighted with this purchase

I am delighted with this purchase. The whole team could not have been more helpful and I am looking forward to many miles of eco-friendly travel!

16. syyskuuta 2021
Eskuta-logo

Vastaus yritykseltä Eskuta

Many thanks for your review Duncan which is really appreciated. We are delighted that you are happy with our product and the service you received from our team at Eskuta!

Thanks for going 'electric' with Eskuta.

Saanut 5/5 tähteä

Ive had my bike just over a week now…

Ive had my bike just over a week now and omg it makes travel so much easier than waiting for buses to go to and from work ive cut my travel time by nearly half i would deffo recommend this product to anyone who asks about it... yea only one downside is you have to wait for the bike to be made but after the wait you will be surprised! Love this bike so much

15. syyskuuta 2021
Oma-aloitteinen arvostelu
Eskuta-logo

Vastaus yritykseltä Eskuta

Many thanks for your review Baequi which is really appreciated. We are delighted that you are happy with our product and the service you received from our team at Eskuta!

Thanks for going 'electric' with Eskuta.

Saanut 5/5 tähteä

Best Eco-Friendly company!

Sara, Micheal, and the rest of the team at E-Skuta always go above and beyond, exceeding customer expectations. I initially placed a order with Sara, who was kind, patient and answered any questions I had about the product. Production and delivery can take around six weeks - but it’s well worth the wait.

I work for Just Eat, and I have been looking for something that can help me with delivery work. I want something that has a positive impact on the environment, cost effective and has a huge range. The E-Skuta SX250 has a 50 mile range so I purchased an additional battery to double the range.

The product is due to arrive Wednesday, I’ll be making a review on my YouTube channel and updating trustpilot accordingly with my experience.

12. syyskuuta 2021
Oma-aloitteinen arvostelu
Eskuta-logo

Vastaus yritykseltä Eskuta

Many thanks for your review Bizdustry which is really appreciated. We are delighted that you are happy with our product and the service you received from our team at Eskuta!

Thanks for going 'electric' with Eskuta.

Saanut 5/5 tähteä

Very pleased with their quality of the…

Very pleased with their quality of the scooters provided they have good battery health and are very reliable.

Would recommend 100%

10. syyskuuta 2021
Oma-aloitteinen arvostelu
Eskuta-logo

Vastaus yritykseltä Eskuta

Many thanks for your review Nomaan which is really appreciated. We are delighted that you are happy with our product.

Thanks for going 'electric' with Eskuta.

Saanut 5/5 tähteä

Voyager.... Wow

I took delivery of my Voyager today and quickly assembled it. Being a 6'1" tall 21stone man I was dubious as to whether the electric motor would be effective. I got a very pleasant surprise and can say in all honesty this was not the case. The bike is fabulous at everything. I headed for a steep hill I would struggle to walk up and the cycle performed way beyond my expectations. Well done Eskute..

27. elokuuta 2021
Oma-aloitteinen arvostelu
Eskuta-logo

Vastaus yritykseltä Eskuta

Many thanks for your review Zap which is really appreciated. We are delighted that you are happy with our product and the service we provided.

Thanks for going 'electric' with Eskuta.

Saanut 5/5 tähteä

Very Helpful!

Latisha was particularly helpful throughout my dealings with Eskuta, getting things sent out ASAP which was much appreciated! Also shout out to Danny! Thank you so much guys, keep up the great work

21. elokuuta 2021
Eskuta-logo

Vastaus yritykseltä Eskuta

Many thanks for your review Jordan which is really appreciated. We are delighted that you are happy with our product and the service we provided!

Thanks for going 'electric' with Eskuta.

Saanut 5/5 tähteä

Great bikes

Great bikes, great cost, great service.

20. elokuuta 2021
Oma-aloitteinen arvostelu
Eskuta-logo

Vastaus yritykseltä Eskuta

Many thanks for your review Rocky which is really appreciated. We are delighted that you are happy with our product!

Thanks for going 'electric' with Eskuta.

Saanut 5/5 tähteä

What a GREAT product the Eskuta…

What a fantastic product the Eskuta 250d is for my business. I put in a order and received my bike before the estimated lead time. I was updated by email and calls throughout this stage. Excellent customer service from Sara and the customer team at Eskuta. I was so impress with the bike and service ended up ordering another. They look very good outside the shop eye-catching👌.
Thank you Sara an the Eskuta team.

19. elokuuta 2021
Oma-aloitteinen arvostelu
Eskuta-logo

Vastaus yritykseltä Eskuta

Many thanks for your review which is really appreciated. We are delighted that you are happy with our product and we are pleased to hear that the service you received was outstanding!

Thanks for going 'electric' with Eskuta.

Saanut 5/5 tähteä

I was a bit dubious about buying from…

I was a bit dubious about buying from abroad but after seeing the reviews I took the plunge.When the bike came i was very impressed the way it was packed..well protected.The bike is solid and a great ride.I had a slight problem with the free whell bracket which was quickly resolved to my satisfaction.Great customer service and after care will definitely recommend this company.

13. elokuuta 2021
Oma-aloitteinen arvostelu
Eskuta-logo

Vastaus yritykseltä Eskuta

Many thanks for your review Elaine which is really appreciated. We are delighted that you are happy with our product!

Thanks for going 'electric' with Eskuta.

Saanut 2/5 tähteä

Worse purchase I’ve ever made

My bike delivered November 2020 SX250

I have had issues with my bike since delivery which has taken some time to resolve. I will leave it at that. I will say that the Company Directors do their utmost to make the customer happy, answering questions and trying to resolve issues. They do need to improve with engineers able to interact with the customer more.

I would suggest that you take out a maintenance contract with them at the same time. I wish I had from the start. I took a maintenance contract out a couple of weeks ago and they carried out the first service and then cancelled it following this review claiming that you can only have a maintenance contract at the same time as buying the bike! Kacey deserves credit because she is as helpful as she can be and communicates well seeking out answers.

The bike itself is of a reasonable construction though not scrape proof. Mileage, I get around maybe 25 miles but I don’t let it go below 3 bars. Fabulous lights, suspension. Makes me feel safe because I have indicators and mirrors.

You need an excellent bike shop close by for repairs although they will have to get instructions from Eskuta which can be slow. They won’t be happy with the bike being fixed by others though, they just criticise even though my bike shop have 20 years experience.

Please Eskuta, put some self help guides, videos online for customers to use. They aren’t open at the weekend for advice so these guides are even more essential.

Update

Latest charger took 7 hours to charge my battery, run out of charge after 21 miles.

Eskuta are aware that I will be seeking a refund. The other reviews are probably from business customers.

Sorry Eskuta but I won’t accept your personal attacks on me.

7. elokuuta 2021
Oma-aloitteinen arvostelu
Eskuta-logo

Vastaus yritykseltä Eskuta

Dear Susan

It’s a real shame that you’ve written a review which frankly doesn’t resemble what is the real truth of the matter. So for clarity I’ll outline a few points that you have failed to detail to the readers.
You have not maintained your bike in any way shape or form from day one. Have had numerous accidents on the bike, which has caused substantial damage, for which you believe Eskuta are liable. Maintenance of any vehicle should be a given and it’s normally accepted by the vast majority of people as ‘being normal’. We’ve given you tremendous help and support and on numerous occasions have visited you to conduct damage repairs at huge cost to Eskuta and not charged you. Any help and advice on maintenance you are determined to ignore and expect any failures based upon this to be Eskuta’s liability.

To clarify, you state that the recent repairs were part of your first service for the maintenance product you purchased. This is incorrect. Our maintenance contract is only valid when purchased with the bike, even though you maintain it’s not, but I can tell you this is a fact.
You contracted a local bike shop to do repairs outside of your warranty due to damage that you had made to the bike and they made a mess of repairing it.
Because we appreciate that you do not understand what is maintenance, I made the decision to help you as I consider you to be a ‘special case’ let’s say.
We performed over £1,000 worth of repairs to damage that you’d caused, in addition to parts and labour due to you not maintaining the bike at all. That’s what I call amazing customer service and care.
I’ll leave it to the readers themselves to make their own minds up. But we wish you all the best and will continue to go the extra mile to support you, irrespective of your opinion and what you feel compelled to post, irrespective of its validity.
Just one final note, Eskuta are the largest eCargo bike brand in the U.K. with 1,000’s of our eBikes in harsh commercial environments. We’re the market leaders because our product is robust and reliable. Clearly however no product can be robust or reliable if it is systematically abused.

Saanut 5/5 tähteä

Great deffo recommend and my scooter…

Great deffo recommend and my scooter like santa had been up 6 am and out😂

4. elokuuta 2021
Eskuta-logo

Vastaus yritykseltä Eskuta

Many thanks for your review Darren which is really appreciated. We are delighted that you are happy with our product!

Thanks for going 'electric' with Eskuta.

Saanut 5/5 tähteä

Fab service from order to delivery love…

Fab service from order to delivery love my Eskuta

30. heinäkuuta 2021
Eskuta-logo

Vastaus yritykseltä Eskuta

Many thanks for your review Julie which is really appreciated. We are delighted that you are happy with the service we provided.

Thanks for going 'electric' with Eskuta.

Saanut 5/5 tähteä

Took delivery of my Eskuta Yesterday…

Took delivery of my Eskuta Yesterday and I was very happy with the product.

There were a couple of issues after inspection and I called Sara in customer services who immediately sorted out all my problems immediately. Very happy with my electric bike and service received.

29. heinäkuuta 2021
Oma-aloitteinen arvostelu
Eskuta-logo

Vastaus yritykseltä Eskuta

Many thanks for your review which is really appreciated. We are delighted that you are happy with the service we provided. We appreciate your patience with us and we are happy all of your issues have been resolved!

Thanks for going 'electric' with Eskuta.

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