Esim Genius Arvostelua 

Vastaus yritykseltä Esim Genius

7 tuntia sitten

H Dr. Ashok,

Every plan covers a stated destination. An India plan covers India. If you're travelling beyond India, you buy a regional or Global plan — one eSIM, many countries — and those sit right next to the country plans on our site.

We also have no record of an order or a support request under this name. If you did buy from us, reply with the email you used and we'll look up the eSIM and tell you exactly what it covers and what it's doing on the network. If there's a genuine fault, you're refunded — that's our policy, and it's on every product page.

A single-country plan stops working when you leave that country.

Vastaus yritykseltä Esim Genius

4 päivää sitten

Thanks for the detail — we looked up the account before replying.

It shows one completed purchase: a 20 GB UK plan that ran its full term and used most of its data. The other attempts didn't complete at checkout, so no card was charged and no eSIM was issued against them.

On the day with no connection, we checked your daily record ( and cannot find a day without data being used ( check it below the message) .

We'd rather have sorted that on day one than read about it here. support@esimgenius.ai reaches a person, usually within the hour.

Your usage:
13 Jul 0.29 20 Jul 0.47 27 Jul 5.66
14 Jul 0.19 21 Jul 0.26 28 Jul 2.79
15 Jul 0.54 22 Jul 0.61
16 Jul 0.19 23 Jul 0.41 total 15.83 GB / 20gb
17 Jul 0.20 24 Jul 1.14
18 Jul 0.43 25 Jul 0.35
19 Jul 0.57 26 Jul 1.72

Vastaus yritykseltä Esim Genius

4 päivää sitten

Fair feedback, and thanks for being specific.

Unused data isn't refunded and doesn't carry over to a different trip — that's how prepaid travel data works across the industry. Small comfort when you've paid for 20 GB and used a fraction of it.

The practical fix is buying smaller. Start on a lower tier and top up in under a minute if you run short — same eSIM, no reinstall. You'd pay much closer to what you actually use.

Genius Cash does carry over: you earn credit on every order and it stays in your account for the next trip.

Going somewhere next? Send us the destination and number of days at support@esimgenius.ai and we'll tell you what size to buy before you spend anything.