ES Sabers Arvostelua 1 457

I have mixed feelings about writing this review, as it contains both positive and negative.

However, let’s start with the positive.

As always the quality of the lightsaber is absolutely outstanding. I ordered the Vortex (or more accurately my parents ordered it as a gift for my 50th birthday which is at the end of March) and I’ve had my eye on it for quite sometime.
Honestly, it does not disappoint, it’s a stunning lightsaber, and I’m so happy to have it as part of my collection.
And the neopixel core/blade is incredible. The difference between this and my previous base lit sabers is a world apart. The blade is so bright with the neopixel, and the sounds are fantastic.
It’s heavier than the base lit models, and as I understand it from the included instructions it’s also Bluetooth controllable and adjustable for sounds and blade colours. Not that I’ve tried this yet, but even out of the box it has familiar controls on its own.
Either way, this is a beautiful addition to my collection, and definitely more of a display piece than a cosplay item.

Ok, now for the negative.
As I mentioned this was ordered for my 50th birthday, with 5 weeks until the big day.
I emailed ES Sabers to explain it was a gift for my 50th and asked that they make sure it arrived in time. This was precautionary as the website clearly states that orders are shipped within 2 weeks, or 2 to 4 weeks during busy periods.
The response I got said “ensure your order is shipped within the specified timeframe” so all well and good. Then I got a little worried, emailed again, and the response was “thrilled to help make your birthday special and will do our best to ensure your order arrives on time” which was quite reassuring, even though it had changed to do our best. By the end of the 4th week there was still no shipment, so being concerned I emailed and got the response “your order will ship next week” with the added “it takes 2-3 days from shipping” which was good enough. However, with a few days to go I still had no shipping information, so emailed again. This time the response was “will make sure to ship it as requested” but by this stage I wasn’t convinced.

I was right to doubt, after ordering 5 weeks in advance and contacting them to explain it was a gift to celebrate a milestone birthday, my birthday came and went.

So I emailed again first thing the day after my birthday with a strongly worded, but still polite, saying my parents and I weren’t happy. Strangely enough I got an immediate response apologising and assuring me it would be passed to the appropriate department. I then got another email pretty quickly, apologising for the situation and promising to chase up my order and get it to me as soon as they could. In way of an apology there was even an offer for a free gift being sent within the specified original order.

However, it still took another three and half days (emailed Monday morning, was shipped by overnight courier Wednesday and received Thursday) to receive my order, bringing the over all wait time to five and a half weeks, from the original 2-4 stated on the website.

And whilst I appreciated the gesture of the free gift included, it sadly does not make up for the fact that despite ordering 5 weeks in advance and emailing to let them know it was a gift, it did not arrive in time as promised and ruined the celebrations for my 50th as I had no main present to open on the day.

So I’m sorry ES Sabers, but as much as I appreciate the gesture of a free gift, you did fail to help me celebrate my 50th in the way I wanted to, with a special lightsaber.

Therefore, despite the quality of the lightsaber, I’m aware that I’m not the only one who’s had issues with timeframe and indeed previous orders have also pushed my patience.

Unfortunately I cannot recommend buying from ES Sabers, and despite my love of their sabers I’m afraid that this customer will not be returning.

If you want quality and don’t mind unreliable shipping times or missed deadlines for gifts, then get your sabers here. But if you want quality and reliability in shipping then this is definitely a company to avoid.

Therefore, although the product itself is worthy of 5 stars, because of my experience with shipping I give 2 stars. And 1 star is for the free gift, although given the circumstances (and I don’t want to appear ungrateful) wasn’t much a of a free gift for missing my birthday because I genuinely only cared as it was significant.

Best shop ever

Easy to order and didn't take too long to arrive after ordering. Came nicely packed and had padding and included a printed invoice

I ordered the quick release connector for swapping between single and dual saber with ease. I am impressed with the quality of the connector. The machining is excellent, the coating is excellent and the build quality is superb! It works like an absolute charm.

I will be buying more from es-sabers, the quality of the product I purchased coupled with the timely delivery and good updates between ordering and delivery have given me a lot of confidence in this company.

Swift delivery and excellent packing, A1 service from purchase to delivery. Highly recommended.

Great quality stock and good comms with fast delivery, highly recommend.

Extremely disappointing experience.

I received a faulty blade and requested an exchange. It took a week to get a response and an additional week to finally receive a return label. Their policy states replacements should be processed within 2 working days, yet it took 3 weeks for them to send my replacement with almost no communication. Vague responses like “ASAP” were all I received despite multiple follow-ups.

I eventually had to escalate through my bank to get a resolution. Being a small team does not excuse poor communication or failure to follow their own timelines and policies. I would not recommend.

easy to use site

easy to use the website

Just so much fun to mess around with it and all it's functions

Great company. Arrived in time for Christmas. Great quality all round!

Excellent quality for a really good price, the kids absolutely adore it.tue sounds are accurate and perfectly pitched while the light is very bright.
5 stars.

Takes you back to childhood and is every Cool to hand on the Wall or show off to Freinds

Got it in less than 2 weeks even with customisations and is brilliant would definitely recommend

No complaints on the pricing cause it was like middle or the road for companies… Though it took 2 months to process an order, staff doesn’t reply (email, phone number, FB, or Insta) and if the do it’s a bot generated reply within a day or 10-20 business days for a human. And when it finally arrived it had missing parts, everything was loose, and the wrong battery/battery charging set up and ignition switch. I personally just don’t see a point in trying to get the missing parts or corrections on the battery and ignition switch, just to wait another 2 months. I’ll just take my money elsewhere

Great customer service, met some of the guys at comic con london, who were extreamly helpfull when i decided to build my own saber.
Recently made an online purchase to get my son his own saber, he had plenty of options to choose from.

Exactly what I needed and fits perfectly. Little pricey for what you get

Ordered a blade plug from the guys over at ES Sabers,the transaction and delivery were seamless, arrived today and installed in my Codex Crystal Saber and looks amazing,will definitely order from here again,maybe it's time for a new saber haha,thanks to all at ES Sabers 10 out of 10.

No order received after a month. No communication only automated replies. No reply on insta or via their chat or emails. Stay away absolutely atrocious company. One very upset 6 year old who never got his saber 😠