Must admit my alarm has worked fine for 4 years, until lately that has been a bit of a challenge, however after changing the code on everything and by doing so realising the bell battery was totally... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I’ve had a couple of issues with my ERA solar alarm system and spoke to Kush on the helpline. On both occasions he talked me through the solutions in a concise and easy to understand way which resolv... Näytä lisää
Overall the system appears to work well. Just a few limitations when compared to our old system. No independent means of testing siren, you have to trigger it, not good. Cannot test individual pairs,... Näytä lisää
I contacted ERA Protect because my 2-year-old alarm system had developed a couple of faults. I spoke to two different customer service agents on three separate occasions. Although it took a couple of... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Turvalaitteiden myynti
- Varashälytin
- Laitteistojen lisävarusteet
- Rautakauppa
- Lukkotoimittaja
- Turvajärjestelmien toimittaja
Tietoja yrityksestä ERA Protect
Yrityksen kirjoittama
VISIT ERA Protect
The UK’s leading supplier of self-install home security products
ERA is a UK-based security product designer and manufacturer. We know exactly how to strengthen your home’s security. With over 180 years of experience securing British homes, we treat security seriously. We started in 1838 making our very first lock and we continue to lead innovation today.
Complete home security
From trusted window and door security products to the latest smart-home solutions, ERA Protect is now a one-stop store to fulfil all your home security needs. For your ultimate peace of mind.
smart security mechanical security contact usSecurity with British Standards
ERA offers high-quality, reliable cylinder locks, door chains, deadbolt locks, smart home alarms and many more recommended security solutions. Many of ERA’s mechanical products are independently tested and meet the highest British standards, such as BS (British Standards) Kitemark, Sold Secure or Secured by Design.
Serious about security!
Yrityksen kirjoittama
- We’ve been securing Britain’s homes since 1838
- We have a longstanding commitment to helping you and other homeowners enhance your home security. Part of that commitment is providing high-quality products through our design and innovation, to ensure we are meeting and exceeding standards, and providing expert advice and support.
Yhteystiedot
Valiant Way, Coven, WV9 5GB, Wolverhampton, Yhdistynyt kuningaskunta
- 0345 2572500
- help@eraprotect.com
- eraprotect.com
4,2
Hyvä
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 61 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
No problems quick delivery alarm back…
No problems quick delivery alarm back working.
18. syyskuuta 2025
Vastaus yritykseltä ERA Protect
Hi,
Thank you for taking the time to leave your feedback.
I am glad your order arrived in a timely manner.
If you do require assistance in future please do not hesitate to contact us.
Kind regards,
Sumier
Unless you're an IT whizz - don't buy
After nearly a week struggling to get it up and running, we're still without an alarm. Even when it says it's disarmed the alarm still goes off at random. Also it doesn't respond instantly to being turned off. It's a complete nightmare and, for us, it's been a total waste of money.
15. syyskuuta 2025
Vastaus yritykseltä ERA Protect
HI,
I am sorry that you have experienced some issues with the alarm system, and the inconvenience caused.
We have designed the alarm system and the app, so that it is straightforward to use.
Please contact our helpdesk on 0345 257 2500 or help@eraprotect.com where one of the team will help resolve the issues you have experienced.
Kind regards,
Sumier
I'm pleased with my new alarm system
I'm pleased with my new alarm system, I did however struggle with the instructions for the product as they were printed in very light grey typeface, products appear well made, my only other gripe would be the courier company who gave me completely the wrong information, so not professional at all.
16. syyskuuta 2025
Vastaus yritykseltä ERA Protect
Dear James,
Thank you for taking the time to leave your feedback.
The user manual were created in line with our colour palette for ERA Protect. I will provide your feedback to our team members responsible for the design of our user manuals.
I am sorry that you received incorrect information from our courier company, if you wish to discuss this please contact help@eraprotect.com or call us on 0345 257 2500.
Kind regards,
Sumier
Vastaus yritykseltä ERA Protect
Hi Stuart,
Thank you for your feedback.
I am glad that your products are working as expected.
Please let us know if you require any assistance in the future.
Kind regards,
Sumier
I have used this kit in the past but…
I have used this kit in the past but this time I have had nothing but problems the hub wasn’t activated before being sent out and all the window contact sticky pads fell off within 24hours the tape came off the pads
26. elokuuta 2025
Vastaus yritykseltä ERA Protect
Dear Andy,
Thank you for your feedback.
I am sorry that you experienced an issue with your alarm kit and the inconvenience caused.
Our hubs are normally ready to work as soon as they are connected to a router, and on occasion there is an issue, a factory reset will normally resolve the issue.
The 3M sticky pads are designed to be used on the majority of surfaces, as long as it has been cleaned, and dry before application. In the event this doesn't resolve the issue, they may need to be fitted with screws.
Please contact our helpdesk on 0345 257 2500 or help@eraprotect.com for further assistance if required.
Kind regards,
Sumier
Relatively easy to set up functions are…
Relatively easy to set up functions are good for what I need. So far no complaints
30. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ERA Protect
Hi Tim,
Thank you for your feedback.
Kind regards,
Sumier
Very happy with the service team and…
Very happy with the service team and Jacqueline was very helpful explaining any questions that I had. Excellent customer service.
19. elokuuta 2025
Vastaus yritykseltä ERA Protect
Hi Mick,
Thank you for your feedback.
It is pleasing to read that you are happy with the service provided.
Please do not hesitate to contact us if you require further assistance.
Kind regards,
Sumier
Very pleased with the way the alarm works
Very pleased with alarm system setting it up was straightforward
18. elokuuta 2025
Vastaus yritykseltä ERA Protect
Hi Linda,
Thank you for your feedback.
I am glad the alarm system meets your needs.
Please let us know at help@eraprotect.com or 0345 257 2500 if you require any further assistance.
Kind regards,
Sumier
Good tech support
I had ordered the wrong motion sensors, the tech guys immediately understood my problem. A return was instigated and a full refund issued.
11. heinäkuuta 2025
Vastaus yritykseltä ERA Protect
Hi Stuart,
Thank you for your feedback.
We always try to help when mistakes happen, glad this has been sorted for you in a timely manner.
Kind regards,
Sumier
Excellent customer support.
Had issues with my outside alarm box after 7 years. Phoned the ERA helpline and got through to an advisor immediately. The advisor talked me through some tests after which it was concluded that the sounder had failed. Ordered a new box and now all set up and working again.
11. elokuuta 2025
Vastaus yritykseltä ERA Protect
Hi Rob,
Thank you for your feedback.
Our helpdesk in the vast majority of cases will assist and advise of the issue. I am glad on this occasion we were able to provide a resolution.
Kind regards,
Sumier
Excellent quality coupled with a superb…
Excellent quality coupled with a superb after sales back up .
15. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ERA Protect
Hi Michael,
Thank you for your feedback.
Kind regards,
Sumier
Easy as quick access to the customer…
Easy as quick access to the customer support people
30. heinäkuuta 2025
Nothing works there was a faulty hub…
Nothing works there was a faulty hub the replacement still has not arrived. I am not happy with the company!!!
1. elokuuta 2025
Sent the product out rapidly
16. heinäkuuta 2025
Vastaus yritykseltä ERA Protect
Hi,
Thank you for your feedback.
I am pleased your order was received in a timely manner.
Please let us know if we can be of further assistance.
Kind regards,
Sumier
Over a week since ordering...nothing
28. heinäkuuta 2025
Vastaus yritykseltä ERA Protect
Dear Miss Sutcliffe,
I am sorry there has been a delay with your order.
I have checked our records, and it does look like there has been an issue with your order being sent to our warehouse for despatch.
Looking at the order, I can see it was despatched yesterday, and is showing as being out for delivery today 5 August 2025.
I am sorry for any inconvenience caused.
Kind regards,
Sumier
Must Buy
Quick service. Good quality and easy installation. Looks expensive and real .
28. heinäkuuta 2025
Vastaus yritykseltä ERA Protect
Dear Susan,
Thank you for your feedback.
I am glad your order has met your needs.
Please let us know if we can be of further assistance.
Kind regards,
Sumier
Vastaus yritykseltä ERA Protect
Dear Michael,
Thank you for your feedback.
I have spoken with my colleagues on our helpdesk, and it looks like you have an incompatible lock which is not suitable for the ERA Smart Universal handle.
I am sorry for any inconvenience caused.
Kind regards,
Sumier
A great concept but improvements to the app are needed
Overall I like the product but there are a few glitches in the app that need to be resolved
1st one is the app logs out on its own quite randomly and it doesn’t work with Face ID and the password field doest load you saved password which is annoying
Auto Unlock is intermittent
It would be a great feature if your phone could be the RFID card for access
24. heinäkuuta 2025
Vastaus yritykseltä ERA Protect
Dear David,
Thank you for your feedback.
The ERA Smart Home app does have the functionality where the app will open using Face ID, to enable this please go to Account Settings, choose Security and then select Enable Biometrics.
Once you are logged in on the app, there shouldn't be a reason where you are logged out, the only reason this would happen is if someone else logs in using the same credentials on another device. If there are multiple users, we recommend setting up additional users.
Due to the radio frequency used for the Smart Universal Handle, it is not possible at this time for mobile handsets to be used.
Kind regards,
Sumier
Very helpful over the phone.
Very helpful over the phone.
Kaush assisted me with a couple of questions, and all was resolved.
Top marks!
24. heinäkuuta 2025
Vastaus yritykseltä ERA Protect
Hi,
Thank you for your feedback.
It is pleasing to read that we were able to provide you with the necessary information.
Please don't hesitate to contact us if you require any further assistance.
Kind regards,
Sumier
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.