Epicdesk Arvostelua 

I ordered 3 weeks ago. It never shipped out. They won't answer to service mails (for 10 days now). Guess I can only ask for a refund now.
2 Stars. Cause I'm hopefull something might happen.

I ordered the 31st August 2026 and still hasn't been dispatched, I have tried to contact customer support twice and still no reply. Looking through other reviews others have ordered in August and have not recovered there items either. DO NOT ORDER from this company! They take your money and do not send the items out.

Due to very high demand with the recent darkest dungeon release, I knew they would likely be a delay with the desk mat.

I reached out via the contact form on their website to get an update after a couple of weeks.

Charles was incredibly helpful, he advised how to speed up the process in customs to prevent issues in my country, he apologised for the delay and the desk mat arrived exactly as described.

Charles was very helpful and even apologised for a delay and responding when it had not been that long.

Highly recommend the product.
Charles was a really helpful member of the support team and based on his service I would highly recommend this company.

its been over a month since i ordered my deskmat and when i try to contact them why its taking so long i do not get any responses, i tried reaching out by mail, the on website contact form and trough their discord support ticket

Ordered mouse pad on 31 Aug. Almost 3 weeks later no information about mouse pad being even dispatched, tried contacting support no response, radio silence. Don't order from them, money wasted, not worth it.

Ordered on 8/22 paid extra for “3 to 5 day shipping” they waited 7 days to ship it another 5 days now and I have received radio silence from my tickets. Will not be using this company in the future and suggest others avoid it.

Ordered a mousepad in late june. 1 1/2 month later. never seen the packadge and now ive got an email thats it is delievered in UK. I live in Denmark.
Well played.

Ich bin mehr als happy!!! Für den Geburtstag meines Freundes habe ich ein Mousepad von einem Streamer gekauft, welches von der Filiale, zu der es geliefert wurde, unterschlagen wurde - dafür kann niemand außer DHL und der dubiose Ladenbesitzer etwas. Als ich dies, nach vergeblichen Beschwerdevorgängen von DHL und Besuchen bei der Filiale vor Ort, dem Kundensupport meldete, bekam ich direkt eine Antwort und mir wurde ein Ersatz geschickt. Ich habe das Mousepad heute erhalten und kann es übermorgen als Geschenk übergeben :-) Danke Charles!!!

Great quality mousepads. Honestly best I’ve seen out of many companies. Although Slow on shipping.

I order a deskmat on 12/30/25 and it’s been 14 days since the order and all I been getting is the run around saying my package is being delayed and going from one facility to the next then back to the facility it came from, then finally it’s at a facility close to me and I still have not received my item. Idk if it’s epic desk fault or usps but this never had happen to me before and I order stuff all the time.

Great company with amazing workers. Shout out to Gavin for assisting me!

Truly an awesome product and worth every penny. I bought the radiant keep mat for Christmas and I’ve used it everyday since. I would recommend epic desk to anyone looking for a desk mat!

I ordered my Purple Mountain Majesty deskmat on 12/10/2025. It shipping on the 12th, and was delivered on the 16th. I was blown away by how quickly it arrived.
The quality of the materials is so nice, better than any other mat I’ve used. This is a premium product at a great price!
The artwork is beautiful and really looks awesome on my desk in my home office.
I may have to get one for my employees at the office.

These deskmats are incredible. Obviously, deskmats have been around for a minute, but Epic Desk is bringing some fresh stuff to the table. Love the designs and the feel. My order shipped pretty quickly too. Very satisfied.

I placed an order on 15/12, and as of today, my item still hasn't shipped. While delays can happen, the complete lack of professional communication from Epic Desk is unacceptable.

I have emailed four separate times. I received exactly one response from a representative who promised to follow up with an update within a week. That week has come and gone with total silence. I have also reached out via X (Twitter) four times with zero response.

To have no tracking information after 13 working days, and to be ignored across multiple platforms, is frankly disgusting. At this point, the entire operation feels like a scam. I can’t comment on the quality of the product because I’m starting to doubt it even exists.

Save your money and your sanity: shop elsewhere.

The quality of the products is great, but the human service is terrible. I believe they are severely understaffed for the number of orders they receive.
I ordered a mat with shipping to Romania and got absolutely no answer about it until I started spamming them on all channels. When I say no answer, I mean that I didn't even get the automated email for the fact that they received the order and that it was paid. I wrote to them emails, discord and instagram. The person on instagram found my order and gave me the tracking number. In the following days their other colleagues started answering too.
All of them asked me for an order number even though I stated EVERY SINGLE TIME that my problem is that specifically I DID NOT receive any order number or anything really other than the fact that since I paid the money are no longer on my card. I had to send them a screenshot with my bank account where it was clearly visible that the money went to epicdesk.
I'm giving 4 stars because the order did come and the product is great, because we are people and I think most of us worked at least once in our lives the job of 2-3 others because of lack of staff or proper management. Please, its a great shop, take better care of your employees!

I placed an order on 4th of November, and I'm yet to receive it as of 9th of December.
I've requested a refund through Paypal, and hope this will stop you from wasting your money.

I bought a desk mat, and it arrived and it’s great. The reason I give a 4 star rating instead of 5 is because it took them a week to even ship the thing. They had no communication about it, and when I emailed them, all they said was “it’s waiting to be delivered to USPS” 6 days after ordering. I did receive the mat, and the mat quality itself is great. Love the mat, but shipping definitely needs work.

I ordered a new mousepad through Epicdesk, it was fine, the product itself is superb and I'm genuinely very pleased with it!

However the comms during the process was basically incorrect, shipping on the site says typically 3 days, however it took over 2 weeks for me to get any form of confirmation. During that time I was starting to wonder if I should request a refund.

Over all I think the products are fine, it's the actual company processes and communications which could be improved to the customer. I will be using them again as the designs and quality are good.

I ordered a limited edition mousepad for Christmas as a gift. Living in Germany, shipments from UK require extra taxes (paid by the customer) and a so-called IOSS Nr. which seller needs to tax their products in our county. I was positive that this was a serious, professional company and nothing could Go wrong, because they offer international shipping and the import taxes were already listed in the invoice (I paid those ahead). Now I received a Letter from Deutsche Post, that Epicdesk failed to attach the necessary documents for the Tax Services, and I am supposed to pay an extra 15€ fee plus provide the missing documents myself by sending them the invoice. I mailed EpicDesk to resolved the issue for me, because I am not going to pay a fee because they made a mistake. Customer support answered that I should just do as written in the letter from Deutsche Post. No apologies, No refund, no discount Coupon, nada. They also admitted that they don't have a IOSS Number, which ist VERY sus. Do they want to avoid paying taxes in other countries? Don't order any products from EpicDesk, unless you want to pay extra money!