We purchased a Kudos shower screen in June 2026. We chose Envy bathrooms based on price, availability, service and reviews. We found at the time they were the most competitive. We received the scr... Näytä lisää
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Poor returns policy. Nothing wrong with the products, however these can be purchased from a number of, in my opinion, better suppliers. Their returns administration fees’ are 30% after 14 day... Näytä lisää
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Going that extra mile or in my case delivering a replacement toilet seat from their warehouse in Essex, Scott the driver arrived ahead of time very pleasant. A all round good experience.
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Ordered a shower screen and delivered as expected. Delivery person was Envy’s own and he was polite, professional and extremely helpful. Thank you
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Yrityksen tiedot
Tietoja yrityksestä Envy Bathrooms
Yrityksen kirjoittama
About Envy Bathrooms
Welcome to Envy Bathrooms, a leading UK supplier of premium bathroom solutions, designer suites, and high-specification trade products. We operate a national e-commerce fulfilment network alongside our flagship physical showroom hub, supplying trade professionals, commercial developers, and private homeowners across the country with high-end bathroom products at competitive trade pricing.
A Nationwide Industry Supplier
Envy Bathrooms was established to transform how the UK sources bathroom materials. By shifting away from complex corporate supply chains and inflated retail margins, we leverage significant buying power to stock an expansive inventory of furniture, showers, ceramics, and wall panels from the industry’s most trusted brands.
From our core operations in Andover, Hampshire, we manage large-scale fulfilment operations, dispatching luxury bathroom packages to major developments, independent trade projects, and residential renovations nationwide.
Our Logistics Network: Secured Fleet Transport
We understand that bathroom ceramics, heavy furniture, and large glass layouts require specialist handling. To maintain the highest standard of service and protect your investments, we run a dedicated distribution network built for speed and security.
The Envy Bathrooms Advantage
Our Operational Standards
Visit Our Showroom Hub
Want to see the quality, scale, and material finishes in person? Our premier design showroom is open to the public, commercial developers, and trade account holders alike.
Explore our extensive national catalogue today on the official Envy Bathrooms Online Store and see why we are the trusted supply partner for thousands of properties across Great Britain.
Welcome to Envy Bathrooms, a leading UK supplier of premium bathroom solutions, designer suites, and high-specification trade products. We operate a national e-commerce fulfilment network alongside our flagship physical showroom hub, supplying trade professionals, commercial developers, and private homeowners across the country with high-end bathroom products at competitive trade pricing.
A Nationwide Industry Supplier
Envy Bathrooms was established to transform how the UK sources bathroom materials. By shifting away from complex corporate supply chains and inflated retail margins, we leverage significant buying power to stock an expansive inventory of furniture, showers, ceramics, and wall panels from the industry’s most trusted brands.
From our core operations in Andover, Hampshire, we manage large-scale fulfilment operations, dispatching luxury bathroom packages to major developments, independent trade projects, and residential renovations nationwide.
Our Logistics Network: Secured Fleet Transport
We understand that bathroom ceramics, heavy furniture, and large glass layouts require specialist handling. To maintain the highest standard of service and protect your investments, we run a dedicated distribution network built for speed and security.
- Our Own Dedicated Transport Fleet: Unlike standard commercial couriers who frequently drop fragile pallets at the kerbside, a large portion of our Great Britain orders are managed entirely by the internal Envy Bathrooms transport fleet and professional delivery teams. Your orders are handled with care and delivered directly to your property.
- Full Coverage Across England, Scotland, & Wales: Our supply lines extend across Great Britain. From our southern distribution base up to regions throughout Scotland and Wales, we ensure your goods arrive safely, intact, and precisely when your project demands them.
The Envy Bathrooms Advantage
- Unrivalled Trade Pricing: Our commercial volume allows us to unlock trade-level pricing normally reserved for massive contractors, passing those direct savings onto every single customer.
- E-Commerce and Flagship Showroom: Take advantage of our streamlined online purchasing platform or visit our expansive physical design showroom to view complete collections in person.
- Specialist Commercial Support: Our dedicated customer care and technical sales divisions are managed by bathroom industry experts, giving you rapid support via phone or email.
- Seamless Return Policies: Enjoy absolute procurement security with our standardised 14-day return window.
Our Operational Standards
- Elite Product Procurement
We only partner with top-tier manufacturers to guarantee commercial-grade product durability. From contemporary rimless ceramic toilet configurations to heavy-gauge designer baths, every item in our catalogue is built to endure decades of rigorous everyday use. - High-Efficiency Sourcing
Renovating a home or managing a multi-property development involves massive coordination. We keep our online catalogue clear, deeply descriptive, and straightforward to navigate, allowing procurement managers and homeowners to source exact layout requirements instantly. - Accountable Project Support
Construction and trade schedules move quickly. When delivery timelines shift or an order needs an immediate adjustment, our fleet managers and support staff react instantly—offering direct, transparent solutions to keep your site moving forward.
Visit Our Showroom Hub
Want to see the quality, scale, and material finishes in person? Our premier design showroom is open to the public, commercial developers, and trade account holders alike.
- Head Office & Showroom: Unit 14 Towergate Industrial Park, Colebrook Way, Andover, SP10 3BB
- Trade Sales & Enquiries: 01264 568700
- Digital Procurement Desk: sales@envybathrooms.com
Explore our extensive national catalogue today on the official Envy Bathrooms Online Store and see why we are the trusted supply partner for thousands of properties across Great Britain.
Yhteystiedot
UNIT 14 TOWERGATE INDUSTRIAL PARK, COLEBROOK WAY, SP10 3BB, ANDOVER , Yhdistynyt kuningaskunta
- 01264 568700
- sales@envybathrooms.com
- envybathrooms.co.uk
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I would not recommend Envy Bathrooms…
I would not recommend Envy Bathrooms Ltd based on my recent experience.
I placed an order for a water filter and tap on 27 March at 3pm and was charged £9.99 for delivery. Their website states delivery within 2 working days, while the invoice says approximately 2–4 working days.
However, I received no communication or updates. After chasing them on 7 April, I struggled to get through by phone—their automated message says to stay on the line, but the call disconnects within seconds. I then emailed them and, only after that, received a Parcelforce tracking number, which didn’t work for several hours.
When I called again the following day, the customer service I experienced was extremely disappointing. The woman I spoke to was rude, raised her voice, and was dismissive of my concerns. She blamed delays on the bank holiday and referred to the “approximate” wording on the invoice, but would not acknowledge that the order had not been dispatched on time.
As a result, I was unable to have the items fitted during my scheduled plumbing appointment and now have to pay again for the installation.
Overall, poor communication, delayed dispatch, and unacceptable customer service. I would not use this company again.
I did not receive any emails from Envy between 27 March, when the order was placed and 7 April, when I send an email to find out what is causing a delay with my order. It took you 2 weeks to send my order. Please forward the copy of the email sent on 31 March.
27. maaliskuuta 2026
Vastaus yritykseltä Envy Bathrooms
Thank you for your review. We are sorry that your experience did not reflect the level of service we aim to provide.
Our records show that an email was sent to you on 31 March at 11:11am, following your telephone conversation earlier that day. As we did not receive a response and were closed over the bank holiday period, this unfortunately contributed to the delay in dispatch.
We would also like to address your comments about our customer service. A complaint was raised internally after you accused the staff member of lying. While we expect our team to remain courteous, we also ask that customers treat our staff with respect.
We appreciate your feedback and will use it to improve our communication and service going forward.
Of course, the email will be sent now 14.04.26 - 15.58
Very happy with the product and quick…
Very happy with the product and quick delivery
25. maaliskuuta 2026
Vastaus yritykseltä Envy Bathrooms
Thank you so much for your kind review. We’re delighted to hear you’re happy with the product and the speedy delivery. Your support means a lot to us.
Great service and no issues with…
Great service and no issues with ordering and delivery. Would recommend
25. maaliskuuta 2026
Vastaus yritykseltä Envy Bathrooms
Thank you for taking the time to leave us a review. We're really glad to hear everything went smoothly with your order and delivery. It’s great to know you’d recommend us — that means a lot. If you ever need anything in the future, we’re here to help.
Customer service were prompt but no delivery date given
Customer service were quick to answer a few questions I had pre-order, delivery was very fast, and all correct and without any damage. Only gripe was I was supposed to get one day warning as to when the delivery would be.....no warning supplied and it was just by luck I was there for delivery, as I had no idea when it was coming. One star dropped for that
24. maaliskuuta 2026
Vastaus yritykseltä Envy Bathrooms
Thank you so much for your review and for highlighting both the positive experience and the area where we fell short. We're really pleased to hear that our customer service team were able to help with your pre‑order questions and that your delivery arrived quickly and in perfect condition.
We’re genuinely sorry that you didn’t receive the one‑day delivery notice. You’re absolutely right to expect that, and we understand how inconvenient it can be when a delivery arrives without warning. We’re already looking into this to make sure it doesn’t happen again.
We appreciate your feedback — it helps us improve — and we’re glad everything else met your expectations. If there’s anything more we can do for you, we’re always here to help.
Great bathroom cabinet
Easy website to navigate, good quality product, speedy delivery and very well packaged. Would definitely use them again.
9. maaliskuuta 2026
Vastaus yritykseltä Envy Bathrooms
Thank you so much for your lovely review. We’re delighted to hear you found our website easy to use . It’s great to know you’re happy with the quality too. We really appreciate your feedback and would be thrilled to welcome you back again in the future.
Disillusioned
My initial dealing with the company was delightful. Polite & friendly staff 5-7 working days delivery. I ordered on the 10th a Tuesday. I received the invoice with pictures of what I thought I had ordered which was a toilet seat& a toilet with a cistern attached. I hadn’t heard any more regarding delivery 4 days later so I phoned them. Lovely person answered said the delivery company would advise me but I may have to wait the full 7 working days which would have been Thursday 19th. Still no word regarding delivery on Thursday so I phoned again & eventually got a text from a pallet company saying premium delivery next day by 17 00 hrs.No tracking no. given, nothing on the day -Friday until a lorry pulled up at approximately 13 30 with the parcel. My workmen had been here for 10 days & were leaving that evening & not available again for 3 weeks. On opening the parcel we found instructions for the cistern but no cistern! I was told we hadn’t ordered one as they are a separate item. It is not clear on the website that this needs to be ordered separately. The photo on the website is the complete toilet with the cistern with a clear price underneath, as in the photo on the invoice. Looking at the website again it does show 2 cisterns which we thought (as with the seat choice) that it was showing a more expensive alternative. My plumber said he has never bought a toilet without a cistern! They should show you what you are buying as it is misleading to say the least. Somewhere it should state that the cistern is not included especially as the price increases by almost £100 with VAT if you order that as well. I now have a toilet in the garage with seat which cannot be fitted for 3 weeks. I am annoyed about the wait, the misleading photos & disappointed with the entire thing. I would send it back but at £94 postage can’t really afford it as I am a disabled pensioner.
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Envy Bathrooms
Thank you for taking the time to share your experience, and please accept our sincere apologies for the frustration and inconvenience you’ve encountered. This is certainly not the level of service we aim to provide, and we understand how disappointing this has been—especially with your workmen unavailable for several weeks .
Regarding the Tavistock Compass Square Rimless Comfort Height Close Coupled Pan (PC1050S), we do offer drop‑down options on the product page so customers can add the cistern and other components to complete the full toilet set. , we also highlight in red that images are for illustration purposes only. Additionally, we include recommended items on the page for customers to review before completing their order.
However, we fully appreciate your feedback that the imagery and layout may have led you to believe the cistern was included. If this caused confusion, we are genuinely sorry. Your comments will be passed to our web team so we can review how this product is presented and ensure it is clearer for future customers.
We are also sorry for the delays and lack of communication from the courier. We will be raising this with them directly, as you should have received timely updates and tracking information.
Vastaus yritykseltä Envy Bathrooms
Thank you so much for your kind words! We’re really glad you found both our pricing and service to be great. We appreciate you choosing us and hope to help you again soon.
Amazing Service
The backup, response and communication from Envy Bathrooms is amazing and very polite. Thank you
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Envy Bathrooms
Thank you for taking the time to share your experience. We’re delighted that our backup, response, and communication met your expectations. Providing polite, reliable service is something we take great pride in.
Excellent Customer Service
I received a damaged item which was immediately replaced without delay. I received the replacement item the next day directly from the supplier. I was kept informed throughout the process via email, which is something I greatly appreciate. Thank you Envy Bathrooms for the great experience.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Envy Bathrooms
Thank you so much for your kind review. I’m really pleased to hear that your replacement arrived quickly and that you felt well‑informed throughout the process. We always aim to resolve any issues without delay, and it’s great to know this was reflected in your experience. We truly appreciate your feedback and your support of Envy Bathrooms.
Lovely product and well priced
Lovely product and well priced, delivered as stated. Traditional taps
19. helmikuuta 2026
Vastaus yritykseltä Envy Bathrooms
Thank you for taking the time to share your feedback. We’re very pleased to hear that your traditional taps arrived as promised and that you found them well priced and high quality. Your comments mean a lot to us, and we look forward to helping you again in the future.
Great service and quality product…
Great service and quality product delivered on time and keeper up to date all the time
17. helmikuuta 2026
Vastaus yritykseltä Envy Bathrooms
Thank you for the lovely feedback. It’s great to hear you were happy with the service, the quality of the product, and the timely delivery. Keeping you updated throughout the process is something we take seriously, so it’s wonderful to know it made a difference.
Excellent
Have placed two orders in the last month. Quality products (Roman shower tray and Tavistock vanity unit and sink), great prices, excellent service and communication, and very speedy and friendly delivery.
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Envy Bathrooms
Thank you for sharing such a positive review. It’s great to hear that both of your recent orders met your expectations, from the quality of the Roman shower tray and Tavistock vanity unit to the pricing and communication throughout. The mention of speedy and friendly delivery really means a lot as well, and I’m glad the whole experience felt smooth from start to finish.
Your continued trust is genuinely appreciated, and it’s always a pleasure to support your projects.
Sam is an amazing woman that will go…
Sam is an amazing woman that will go far and beyond to solve any issues that might happen
I will recommend to anyone that buying from them is safe and dealt promptly
15. helmikuuta 2026
Vastaus yritykseltä Envy Bathrooms
Thank you so much for your wonderful review. Sam will be thrilled to hear your kind words. She always aims to go above and beyond, and it’s great to know that came through in your experience. We’re glad you felt safe and well looked after, and we truly appreciate your recommendation.
Vastaus yritykseltä Envy Bathrooms
Thank you for your review. We’re really pleased you had a great experience with us and would choose us again. Your support means a lot.
Found company online
Found company online with a sink to replace a cracked one. Good price with delivery.
Excellent communication on the transaction
And date given. Recieved early notice of delivery and the driver e mailed and called then 15 mins before delivery. He was very friendly and helpful. Will use again.
26. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Envy Bathrooms
Thanks so much for the lovely review. We are really glad you found the sink you needed and that everything, from updates to delivery, was handled smoothly. It’s great to hear the driver made the experience even better. We’d be happy to help you again anytime.
Great service
Great service, all items delivered on time. Certainly will use you again. Keep up the good work.
13. helmikuuta 2026
Vastaus yritykseltä Envy Bathrooms
Thank you for your positive review. We’re pleased to hear your order was delivered on time and that you were happy with our service. We appreciate your support and hope to serve you again.
My experience wasn’t a good one
My experience wasn’t a good one , I purchased 2 sheets of dura panel shower board, unfortunately the board had obviously been sitting around for a very long time ,after preparing the board and cutting to size it took me literally 3 hours , 1.5 hours per sheet to remove the protective film on the decorative face , it was almost impossible to remove it , this has definitely put me off using them again , sorry
6. helmikuuta 2026
Vastaus yritykseltä Envy Bathrooms
Thank you for taking the time to leave your review. We are really sorry that the protective film was so difficult to remove and that this affected your experience with the Dura Panel boards. As these items are shipped directly from the manufacturer, we don’t store them ourselves, but we’ll be contacting them to look into this. We understand how frustrating this must have been and appreciate you bringing it to our attention.
Highly recommended
Highly recommended, great prices and product choice. Excellent communication from Sam about out of stock items. Delivery was perfect, was able to track via the web and received text updates with expected delivery time.
Cannot fault and would definitely use again.
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Envy Bathrooms
Thank you so much for the fantastic review. I’m really glad you were happy with our prices, product range, and the updates from Sam about the out‑of‑stock items. It’s great to hear the delivery tracking worked smoothly for you too. We truly appreciate your support and would be delighted to serve you again.
It’s a long story
It’s a long story. In short, I ordered two identical close-coupled toilets, after placing the order and few days later you tell me the manufacturer has discontinued the items therefore had to pick another suite. They arrived, remove the customer old toilet ready to fit the new one when I noticed the cistern doesn’t fit the new pan also the seat was wrong. Had to refit the old toilet then let you know what’s happened. You’ve made out it my mistake but clearly the fault is with Sam who placed the second order. To top it all I’ve paid an extra delivery charge and I’m still owed for the returned cisterns and seats. Although the cost of returned items was waived and had an amazing delivery guy who actually phoned to say he’s 10min away. That was good service but for the rest. No way.
I’ll await your reply.
Thanks
Mark.
11. helmikuuta 2026
Vastaus yritykseltä Envy Bathrooms
Thank you for taking the time to leave your feedback. I’m sorry to hear about the inconvenience you experienced, and I’d like to clarify the sequence of events so the situation is accurately reflected.
Your original order included the Tavistock Orbit Comfort Height Close Coupled Rimless Pan (PCF250S). As soon as we were notified by the manufacturer that this item had been discontinued, we contacted you and emailed an alternative on 27.01.26 that would match the rest of your suite and remain compatible with the other items already on your order.
You kindly replied on 28.01.26 confirming that your customer wished to proceed with the Tavistock Micra Evo Comfort Height Open Back Toilet (PC950S). Following your instruction, we amended the order exactly as requested. As a supplier, we do not question customer ordering choices because we are not aware of the specific requirements or conditions on site. We simply process the items selected and approved by you, which is what happened in this case.
We understand the frustration caused when the items arrived and did not meet your expectations, and we acted quickly to arrange the return. The return fee was waived as a gesture of goodwill, and we are processing the outstanding refund for the cisterns and seats. We’re also pleased to hear that your experience with our delivery driver was positive.
We appreciate your feedback and will continue working to improve our communication and service.
Good service and good prices
10. helmikuuta 2026
Vastaus yritykseltä Envy Bathrooms
Thank you so much for your review. I’m really glad to hear you found our service and prices good. We appreciate your support.
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