Bobby Keys was excellent. His creativity and various choice of song requests got our guests dancing and singing and he will be highly recommended again for future enquiries
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I would give no stars. Booked my musicians a year before my wedding, less than 1 month before I get a "hoppe you are well email, btw your band now has a personal wedding they are attending so they a... Näytä lisää
Yritys on vastannut
Darren was great, professional and a good performer. He entertained us beautifully. I would recommend him if you enjoy having a good time listening to the songs from the great performers in the swing... Näytä lisää
From a Musician/DJ perspective I'll have to say absolutely Flawless,now that might seem worthless because we have a business relation but its definitely the case,so if the Artists/Performers are all H... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Bring your event to life with the UK's largest selection of talented bands, musicians, and singers. Discover unforgettable performers and create moments that resonate forever.
Yhteystiedot
London, Yhdistynyt kuningaskunta
- 02031111480
- bookings@encoremusicians.com
- encoremusicians.com
3,9
Hyvä
440 arvostelua
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communications are poor
1. elokuuta 2025
Vastaus yritykseltä Encore Musicians
Hi Paul,
Thank you for taking the time to leave a review, and we're very sorry to hear you had a disappointing experience with Encore.
Unfortunately, we couldn't find a booking or an enquiry under the name provided, and so we aren't able to advise further on this particular occasion. However, please feel free to reach out to our customer service team (bookings@encoremusicians.com) with the details you used to set up your enquiry or booking, and we'll be happy to assist you.
All the best,
The Encore Team
Pushy cold calling
Signed up and sent off a few requests for quotes. While waiting for them to come in I received two unsolicited calls from the Encore sales department pushing me to make a decision. Put me right off using them - cold calling without permission is not ok. I instead contacted a musician directly
18. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Encore Musicians
Hi Ben,
Thanks for taking the time to leave a review and we're sorry to hear you had a disappointing experience with Encore.
I can can confirm your enquiry has now been closed down and you will no longer receive communication from our team. We're always looking for ways to improve our platform and we really appreciate your feedback and have logged this with the team for further investigation.
All the best,
The Encore Team
Encore Music - No Show so No Music!
I booked and paid in advance for Mac the Sax to play at my daughter’s 40th Birthday and Engagement party on 28th June 2025.
We invited 60 people
Our daughter was visiting from Australia to introduce her new Fiancée to friends & family. Everyone was excited.
NO MUSICIAN ARRIVED
No explanation or substitute - so NO MUSIC!
So very sad and disappointing.
If there had been some communication with us regarding a no show maybe we could have found a replacement
BEWARE if you are thinking of booking with ENCORE MUSIC
I hope this doesn’t happen to anyone else as our party was spoilt and there was a very disappointed Birthday girl & friends.
28. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Encore Musicians
Hi Anne,
Thanks for taking the time to leave us a review and we're very sorry to hear you had a disappointing experience with a musician.
We strive to provide the best musicians to help make your event even more incredible and bring it to life, and I am sorry to see that this was not the case for your booking. We can appreciate how stressful and disappointing it must have been to not receive the service you paid for and this has been raised with our support team for further investigation.
On the rare occasion a musician needs to cancel a booking, our team is on hand to help source a replacement. However, we were not made aware of this cancellation by the musician prior to the booking so we were unfortunately unable to help find a replacement on this occasion.
Our customer service team have been in touch to offer further assistance and have processed your full refund for the booking.
If you have any further questions, please feel free to reach out directly to our team and we’d be happy to assist.
The Encore Team
Do Not Book Cam Nicholson
In 2020/21, we booked Cam Nicholson to perform at a wedding in the UK. We signed a formal contract and paid the agreed fee. As per the terms of the contract, cancellations required a minimum of 6 weeks’ notice. We gave eight months.
Our reason for cancelling was both understandable and unavoidable: the global COVID-19 pandemic and, shortly after, a cancer diagnosis in our family. Despite handling this respectfully and well in advance, we were met with radio silence. Our emails were ignored, follow-ups were disregarded, and worst of all no refund was ever issued.
We are still owed £652.16 or 1200.37 AUD (an amount clearly stated in Cam’s own contract.) Not only was the agreement breached, but the complete lack of communication and accountability since has been appalling.
This wasn’t just a gig cancellation; this was someone taking money for a service they knew they weren’t going to deliver, and then vanishing.
At best, this is wildly unprofessional. At worst, it’s outright unethical. I wouldn’t recommend booking Cam Nicholson for anything. This is how he handles commitments and clients and especially during deeply difficult circumstances...it speaks volumes.
So if anyone who has decided to employ him can take that money out of his pay cheque and give it back to us, that would be massively appreciated.
29. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Encore Musicians
Hi there,
We're very sorry to hear that you had a disappointing experience with a musician, and to hear of the difficult circumstances surrounding it. However, based on the details provided, it appears that this booking was not made through the Encore Musicians platform.
All Encore bookings are processed through our platform, using our own secure payment system. They are governed by our own terms and conditions, not by individual musicians' contracts as described in your review. As a UK-based company, all contracts and transactions are conducted in GBP, and we do not currently operate in Australia.
To make a booking on Encore, you would have submitted an enquiry through our platform, communicated with the musician via your dedicated Encore enquiry page (with support from our Bookings team), and completed payment securely via the Encore platform, in line with our terms.
Any disputes or cancellations would have been handled by our customer service team, who look after every confirmed booking and provide comprehensive support in the event of a cancellation or dispute, including facilitating refunds where appropriate.
We can confirm that there is no record of a booking being made on Encore involving a musician named Cam Nicholson.
It’s possible you discovered the musician through one of our international directory pages? If so, you will have noticed that they link directly to the musicians’ own websites, and do not lead to creating an Encore enquiry or booking.
To clarify, these international directory pages are designed purely for discovery and information purposes, and they are separate from the actual Encore platform. They simply provide a convenient way to explore options in your area, functioning as a curated directory of links to high-quality musicians' own websites.
Any communication, enquiries or bookings made through those external links take place directly with the musician, outside of the Encore platform, and are not covered by our booking process or protections.
If you have any further questions or need support, please feel free to reach out directly to our team and we’d be happy to assist.
All the best,
The Encore Team
As a musician on Encore for more than…
As a musician on Encore for more than five years it has been almost faultless. Communication is quick with potential clients and bookings regularly go through
3. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Encore Musicians
Thank you so much for this lovely review!
We're so thrilled to hear that you're happy with your Encore experience, and our wonderful Musician Success team is always on hand if there's anything you need assistance with.
All the best,
The Encore Team
Absolutely fabulous experience in every…
Absolutely fabulous experience in every way.. great communication easy process
10. toukokuuta 2025
Vastaus yritykseltä Encore Musicians
Thanks so much for leaving us this wonderful review, Michael! We're thrilled to have been able to help.
The Encore team
Very easy to use website with vast choice of musicians
Very easy website to use and found the perfect singer! Contact was also good with clear format for payment.
Will let you know how the singer goes on the day!
1. toukokuuta 2025
Vastaus yritykseltä Encore Musicians
Thanks for taking the time to leave us this lovely review!
We're so happy you were pleased with the experience, and we're on hand to help with anything you might need in the lead up to your special day!
The Encore team
I can't contact musician booked with…
I can't contact musician booked with music list via e mail!
30. huhtikuuta 2025
Vastaus yritykseltä Encore Musicians
Hi Louise,
Thanks for taking the time to leave us a review and we're very sorry to hear you've had issues when trying to contact the musician via email.
I can see a member of the team has already been in touch directly to confirm the musicians email address and phone number. We've also sent a chaser to the musician via email which has gone through successfully.
If you experience any further issues getting in touch with the musician, please do not hesitate to reach us at bookings@encoremusicians.com or 020 3111 1480.
The Encore team
The most painful process ever trying to…
The most painful process ever trying to book a guitarist via Annie at Encore. Hopefully the musician will be awesome but the booking process has been horrendous - slow and incorrect information given. Lots of way better management companies out there. Would avoid encore for any future bookings.
23. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Encore Musicians
Hi Hanna,
Thanks for taking the time to leave us a review and we're very sorry to hear you had a disappointing experience making a booking on Encore.
We're so pleased that your music booking has now been confirmed, and we're on hand to assist with anything you might need in the lead up to your event.
Upon investigating this for you, it looks like although the booking had been verbally confirmed by the musician, they did not initially accept the booking request you sent them through Encore, which is what is needed for a booking to be confirmed on the Encore website.
This meant the booking was not confirmed in our system, which is why you received emails from Annie letting you know your booking request had not been accepted yet. At that point the musician was asked to accept the request, to ensure the booking was officially secured for you.
We hope this makes sense! If you have any further questions or concerns, please do not hesitate to reach us at bookings@encoremusicians.com or 020 3111 1480.
The Encore team
Vastaus yritykseltä Encore Musicians
Hi Emma,
We're so happy you're pleased with your Encore experience - thanks so much for taking the time to share!
The Encore team
Violinist Gaynor Sutcliffe is amazing!!
We hired a violinist for our wedding day last month but unfortunately they had to cancel at short notice, but Gaynor Sutcliffe came to the rescue and saved the day!
And what an amazing performer she is!
Everyone commented how beautiful her work was on our day. She is so very talented, and clearly takes her work very seriously with how dedicated and detailed she is.
We absolutely loved having Gaynor be a part of our wedding and making our day so very special.
Thank you for such beautiful music on our beautiful day.
19. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Encore Musicians
Thanks for taking the time to leave us this lovely review!
We're so sorry to hear you had a prior booking cancelled by a musician, but very happy you found the right musician on Encore to save the day!
Thanks for your compliments on Gaynor's performance, and we hope you had an amazing wedding day.
The Encore team
Great service
The Encore musicians platform made the process of finding and contacting potential bands for our wedding so much easier, it was a seamless process and we had a quick turnaround for getting everything sorted. It's especially great that encore provide protection for the musicians too.
1. maaliskuuta 2025
Vastaus yritykseltä Encore Musicians
Hi Margaret,
Thanks for taking the time to leave us this wonderful review!
We're so happy you were pleased with the experience, and to hear that everything went so well on the big day.
The Encore team
James Patrick Gavin Was so professional…
James Patrick Gavin Was so professional and friendly. He was everything we hoped for at the event. A Very talented musician that made the day truly special. Thank you James
6. helmikuuta 2025
Vastaus yritykseltä Encore Musicians
Thanks for this lovely review!
We're thrilled to hear that James's performance helped make the day so special. Thank you for trusting us with your live music enquiry!
The Encore team
Vastaus yritykseltä Encore Musicians
We're so pleased to hear that you're happy with your Encore experience! Thanks for taking the time to share.
The Encore team
Quick reply and helpful in choosing a…
Quick reply and helpful in choosing a musician that fitted the requirements.
2. helmikuuta 2025
Vastaus yritykseltä Encore Musicians
We're so pleased to hear that you're happy with your Encore experience! Thanks so much for trusting us with your live music enquiry.
The Encore team
Communication and ease of booking
Communication and ease of booking. Just hope the experience of the band is as good as the booking
1. helmikuuta 2025
Vastaus yritykseltä Encore Musicians
Thanks for this lovely review, we're thrilled to hear you've enjoyed the experience and so happy that everything went so well on the day!
Thanks for trusting us with your live music enquiry.
The Encore team
Simple process where you can hear the…
Simple process where you can hear the singers from their on line performances.
8. helmikuuta 2025
DO NOT REQUEST A QUOTE!
DO NOT REQUEST A QUOTE!
Oh my word the spam never stops with no option to opt out.
15. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Encore Musicians
Hi Tim,
Thanks for taking the time to leave a review and we're sorry to hear you had a disappointing experience with Encore.
I can can confirm your enquiry has now been closed down and you have been unsubscribed from our mailing list. We're always looking for ways to improve our platform and we really appreciate your feedback and have logged this with the team for further investigation.
All the best,
The Encore Team
A great service, website needs work
Booking and paying deposit was easy. Speaking to customer team members was great, they acted as go between & I added extra DJ at the end so everything went well. I even got to message with the bands I booked so that was great too. Everyone was really professional & friendly & helpful.
The process itself of paying was slightly frustrating, as was using the site. I kept losing the bands I picked & kept getting other bands contacting me when I had already booked with others. There didn’t appear to be a clear way of going back to my bookings and checking details without talking to someone which wasn’t always immediate or prompt. There was also a slight frustration that I couldn’t pay small amounts off the total balances which made it stressful. I booked over £3,000 worth of entertainment and after paying a deposit it left quite a lot of money to hold onto & pay until months later when the balances automatically came out of my original payment method. It made me nervous having to remember those different dates & amounts & accts at a time I’m paying a lot of different amounts out for my wedding & working & everything else a bride has to do 1 month before her wedding. Would have been better to allow payments throughout the yr to bring down the balance and have an email about a month before the different balances were due with all the details as I did get a bit confused at payment time and with so many payments due out around the same time I actually tried paying early to avoid any more confusion but encores policy is you can only do this after a certain date.
More flexibility around paying off balances in part & early would have made a huge difference to my experience.
This said, I have exactly the right bands I wanted and even though they were more expensive than I expected, there were lots of options and choice of style, cost etc and I’m very happy with the service. I would definitely use again.
1. joulukuuta 2024
Vastaus yritykseltä Encore Musicians
Hi Angela,
Thanks for taking the time to leave a review and we’re thrilled that you had a positive booking experience with our team!
We’re very sorry to hear you were disappointed in the payment experience on our site. Payments are taken in 2 instalments: a 30% deposit at the time of booking, with the 70% remaining balance due closer to the event date, however this can be paid up to 12 weeks in advance. We're currently unable to offer payment in instalments, but we really appreciate your feedback and have logged your request for further investigation.
All the best,
The Encore Team
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