Kosmosky Tongue Drums & Handpans Arvostelua 

The communication was okay, at first. I bought a gift card for my girlfriend, and I received the card in about a week or so. However, she placed her order almost month and a half ago, and it took Kosmosky over three weeks to even acknowledge her emails or give her an estimate on when she might receive her item. In fact, they didn't respond to her until she gave up trying and posted a negative review on Trust Pilot. This shows us that they may not be very good at checking their emails, but they pay attention to negative reviews. She has not received her drum yet, and she ordered it in December. It may be a great drum, however, I am embarrassed that I gave her this gift card and she has received such poor communication with that company. Their excuse was that there was a Russian holiday, and my girlfriend ordered a custom item, but it still shoudn't take 3 weeks to answer a simple question. All we wanted to know was a rough estimate for delivery. The estimate they gave us has passed, by the way, and we are still waiting for the instrument she ordered. We had planned to buy more instruments in the future, but we likely will not buy again from Kosmosky. I may update this review if we receive the item and it is exceptional or they go out of their way to make amends. I sincerely hope that this is not a new trend for Kosmosky. They have such a good reputation on the internet.

Good Day ,

This experience with Kosmosky Workshop is second to none.
The tongue drum is a work of art and craftsmanship. The sound is Amazing. Echoing tones are rich as I was expecting from this
instrument . I am a first time buyer. Once I can play this drum,
I will certainly be looking at another in my future. Customer
Service and communication is what I look for in a company when I'm making a purchase like this .I'm very Happy. I will reccomend this Workshop to anyone .
Thank you for your Excellent customer service .

Dave

I’m the proud owner of Kosmosky’s New Wave Symphony chromatic drum pair. What can I say: amazing drums (beautiful sound, phenomenal craftsmanship). I took a leap getting these drums. They’re not cheap, but they’re so worth the investment. The big drum has a gorgeous sound, and I’d have been more than happy with it alone. But I’m glad I went all in on the second drum (which also has a gorgeous sound). Having a fully chromatic double octave run opens so many musical possibilities. Anyway, I can’t praise these drums more highly. But I have to add: Kosmosky’s customer service is outstanding. I had a pretty serious concern about my smaller drum when I received it. Kosmosky was quick to respond when I reached out to them, and they bent over backwards to address my concern. This company stands fully behind their products, and they really work to meet their customers’ needs. In short: fantastic drums, fantastic company. Both get my highest recommendation.

Exceptional assistance and guidance provided in planning the extent of my order.
Very prompt replies to my questions.

Ik kreeg een duidelijk antwoord op al mijn praktische vragen en ik ben nu vol verwachting aan het wachten op mijn tankdrum. Spannend!

I was happy with the communication. The drum sounds awesome and I look forward to exploring it further! I liked being able to take the test and hear the drums. It was helpful as this is my first time buying a drum.

I've had my Kosmosky drum (DVUTONE B-minor) for a few months now and I absolutely adore it.

I held off reviewing it for a while as I'm not an experienced musician and had little to compare it too, but I loved it immediately and was able to easily play right away with the included soft mallets. Over a couple months I switched to playing with my hands and now I even perform for friends and have been completely mesmerizing them.

Playing it has become a daily ritual. It's deeply meditative, expressive, hypnotic and calming.

After grabbing a cheaper but highly-rated tongue drum off amazon to compare, it immediately struck me just how beautifully and carefully crafted the Kosmosky is. Even for the untrained, the difference is instantly noticeable.

The finish is smooth and gorgeous and feels fantastic to play with your hands. The sound is incredible with deep reverberations that linger and roll and meld and hypnotize. It's firm and solid without being overly bulky or heavy. It brings me joy just to own something this nice, let alone from how fun and healing it is to play.

Ordering was easy, Ilya was clear and helpful and everything went just fine. It arrived well packaged and without any issues. It did get delayed by quite a bit but the wait was absolutely worth it.

If you're starting out and want to see if you like tongue drums, it's not a bad idea to grab a cheap one and get a feel for this sort of instrumental in general; there are nice beginner options out there. But this Kosmosky is something very special and I've no regrets going straight for it. I am completely satisfied and am planning to get another one.

The Kosmosky team really went out of their way to fix problems that were absolutely none of their making. It’s the best service I’ve ever had. And my drum, of course, is wonderful!

I got the chromatic set of drums but they were not in stock initially. They put me on a wait list and when the drums were ready, they notified me. Placing the order was a breeze. They arrived relatively quickly considering the fact that we are in separate continents.

As far as the quality of the drums, the sounds is crisp and deep, but soft and dreamy at the same time. They don’t have the clanking sound that cheap tongue drums do. The design is beautiful, even the packaging and the carrying bags are well thought through.

I’m very happy with my purchase.

Very helpful with the purchasing process!

From the moment I ordered to the day I received, nothing but kind, coutreous answeres to my questions. The drum, of course, is amazing; tonal quality is over the top. Everyone I have shown it to has been vry impressed. THANK YOU for an amazing shopping experience, and for many hours of peaceful joyful sound,

Spectacular customer service, stunning quality of each and every drum they make! The one I got from them is exactly why they're THE best in the world at what they do! The drum arrived very quickly in perfect condition. The sound is nothing less than HAUNTING; it's everything I hoped it would be and more. Worth every penny, believe me.

Review of Kosmosky Tongue Drum New Wave 15

**Craftsmanship and Appearance:**
- Excellent craftsmanship of the instrument.
- Perfect dimensions and color.

**Sound:**
- Fantastic sound, whether played with mallets or hands.
- Perfect tuning of the instrument, confirmed with a tuning device.

**Electroacoustic Version:**
- Excellent functionality of the electroacoustic part.
- Perfect volume and the ability to add effects to the sound.

**Mallets:**
- Excellent dimensions and craftsmanship of the mallets.

**Big LED Light:**
- Performs its function excellently.
- Problem with charging the battery via the USB-C port.
- Solution: removing the battery and charging it with an external charger.
- Kosmosky customer support refunded the full amount for the light.

**Delivery and Customer Support:**
- Tongue drum was sent and delivered ahead of schedule, even during the holiday season.
- Excellent customer support, rating a perfect five.
- Customer support was very kind and professional throughout the entire process. They responded quickly to all inquiries and provided detailed information and instructions. Their willingness to resolve the issue with the Big LED Light and refund the amount shows their commitment to customer satisfaction.

**Conclusion:**
The Kosmosky team and customer support deserve the highest ratings. I recommend them to anyone interested in this type of instrument and I am sure I will purchase from them again in the future.

My tongue drum is absolutely gorgeous and sounds incredible. It is a complete and utter delight to own. The communication and costumer service from Kosmosky was top notch. I am so happy with my purchase.

You have all been great and super informative!! Thank you!

Payment was submitted on 12/22/24. I have tried to get an answer from them regarding tracking number at least. Not one word back. They were really good at communicating before the payment was submitted. No drum yet as of today 01/09/2025. No tracking number, no answer. I understand the holidays were there when my order was placed, but communication will give clients peace of mind.

Everything was great!

The communication in shipping and tracking was terrific. I bought this as a gift and my sister said it made her so happy. The product is both beautiful and beautiful sounding!

Goods delivered Before estimated delivery date although it was holiday season. Goods received in cery good packaging and handled with much care during customs.
Very pleased with my New Wave 15 drums! Thank you very much Kosmosky team! I appreciate your high standards and friendly chat team!

Wow! My drum is beautiful and radiates heavenly sounds! It is as pictured with quality craftsmanship. And Maria provided exceptional email communications. I am grateful to have found them and will help spread their music. Thank you!