Второй раз уже заказываю трансфер на данном сайте. Оплачиваю полностью сразу в рублях, что очень удобно. Всем кому не рассказывала о заказе на сайте, удивляются низким ценам, у нас вышло примерно 44$... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Heute um 13 Uhr mit dem Flugzeug in Doha angekommen, aber der gebuchte Transfer mit intui Travel transfer zum Hotel erfolgte nicht, da kein Fahrer erschien trotz 70 Minuten warten am Gateausgang. Die... Näytä lisää
Yritys on vastannut
Order number: INT-3394159 Потрясающий сервис. Водитель приехал вовремя, нашёл нас, помог с посадкой в микроавтобус, рассказал и показал всё необходимое на время поездки - вода, вайфай, мультфильмы на... Näytä lisää
Yritys on vastannut
Сегодня приехали в Турцию. Воспользовались этим трансфером. Все просто супер! Еще в Москве, сотрудник связался, все объяснил подробно с видео инструкцией, отслеживали рейс. Машина мини вен Мерседес, в... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Intui is a global marketplace for airport transfers and ground transportation. We connect travellers with trusted local transport providers, offering private cars with drivers, shuttle buses, and meet-and-greet services in over 175 countries. Book your transfer: http://en.intui.travel Affiliate program with 10,200+ travel agencies: https://partner.intui.travel/en Trusted network of 5,000+ transport companies: https://fleet.intui.travel
Yhteystiedot
Eastcastle House 27/28 Eastcastle Street , W1W 8DH, London, Yhdistynyt kuningaskunta
- +44 2037 780 157
- support@intui.travel
- en.intui.travel
3,7
Keskitasoinen
487 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
J'ai réservé un transfer aéroport…
J'ai réservé un transfer aéroport marrakech je suis un particulier, mon argent a été encaissé.
Et à l'arrivée personne! il y avait un beug informatique dans l'accusé réception 2 dates pour mon arrivée en septembre et octobre! j'ai contacté click excursion H&L qui devait venir sur place et qui m'avait contacté via wattshapp pour convenir de la bonne date.
Ils ne sont jamais venu j'ai du repayer un taxi et malgré de multiples messages et contact via la plateform silence complet
c'est une usine à gaz malhonnête je déconseille
INT-3305947
17. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Intui.travel transfer
Chère CHELGHOUM,
Nous nous excusons pour la gêne occasionnée.
Nous avons reçu votre réclamation pour la commande INT-3305947 et nous enquêtons toujours sur cet incident.
Toutes les informations sur l'enquête et les preuves vous seront envoyées par e-mail.
Merci d'être avec nous Intui.travel transfert
I truly recommend Intui Travel
I truly recommend Intui Travel! They do an amazing job. They are organized and friendly.
They communicate well, and they wait when it's necessary.
My costumers had an issue at the hotel before the check-out, just on the time of departure!
The driver waited until the problem was solved. Everything went well. They arrived on time at the airport.
Excellent service, congratulations to all Staff.
10. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Intui.travel transfer
Dear pat.travel,
Thank you for taking the time to share your experience with us!
We will be happy to see you again on our website for your new trips.
You are welcome!
Greetings,
Intui.travel transfer
Vastaus yritykseltä Intui.travel transfer
Добрый день, Олег!
Благодарим Вас за высокую оценку качества нашей работы.
Мы очень рады, что Вы остались довольны нашим сервисом.
Надеемся увидеть Вас снова на нашем сайте.
С уважением,
Intui.travel
Great customer service
Great customer service! Driver was courteous, on time and professional
2. lokakuuta 2024
Vastaus yritykseltä Intui.travel transfer
Dear DM,
Thank you very much for your kind review. We hope much to see you again while you will be planning your next journey.
Our Regards, Intui
Used many times
Used many times. Always very satisfied with service, vehicles, drivers and cost.
10. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Intui.travel transfer
Dear Beatrice,
Thank you very much for your kind review. We hope much to see you again while you will be planning your next journey.
Our Regards, Intui
Payment fraud - old car
The good thing was the transfer took place. (On the way back it did not, refund rejected).
Otherwise: the vechicle was really old. There was some hint of airconditioning, but I was sweating the whole ride - lucky us it was 8 a.m.When the speed was exceeding 40 mph, the whole thing was trembling like a helicopter (wheels not fixed).
The vaucher says you can pay the balance by card after the ride is over, in popular currencies - forget it! The driver was amazed to hear that.You will also be forced to pay more than agreed.
So: the transfer might come or not come (50% probability in my experience). In no-show case you will be made guilty (driver is always right). Old faulty car, you will pay more than the vaucher guarantees. Good luck!
5. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Intui.travel transfer
Dear Антон,
We apologise for any inconvenience caused to you.
According to the User Agreement, you can file a claim against the transfer company for the order INT-3278037.
Please send your claim to the customer support center customer@intui.travel with evidence.
As soon as we receive information from you, we will open the claim and investigate the issue that occurred.
Intui.travel is a search service for transfers. We are not a carrier company.
However, we provide support and conduct proceedings on this case for our part, and inform you of the decision.
We are committed to the high-quality services of the selected system. Our company makes every effort to make the service better.
We appreciate your trust shown to our company.
We are waiting for information from you.
Sincerely,
Intui.travel transfer
Vastaus yritykseltä Intui.travel transfer
Dear Ian Pierce,
Thank you for taking the time to share your experience with us!
We will be happy to see you again on our website for your new trips.
You are welcome!
Greetings,
Intui.travel transfer
Vastaus yritykseltä Intui.travel transfer
Dear Evgenia Jakubowski,
Thank you for taking the time to share your experience with us!
We will be happy to see you again on our website for your new trips.
You are welcome!
Greetings,
Intui.travel transfer
Order number
Order number: INT-3274583 Очень удобный , все понятно
1. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Intui.travel transfer
Добрый, Анна!
Благодарим Вас за высокую оценку качества нашей работы.
Мы очень рады, что Вы остались довольны нашим сервисом.
Надеемся увидеть Вас снова на нашем сайте.
С уважением,
Intui.travel
The trip went great
The trip went great! Friendly, responsible driver Hina Karim. Thank you very much!
3. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Intui.travel transfer
Dear Aleksandr,
Thank you for taking the time to share your experience with us!
We will be happy to see you again on our website for your new trips.
You are welcome!
Greetings,
Intui.travel transfer
Good travel company
3. elokuuta 2024
Vastaus yritykseltä Intui.travel transfer
Dear Aleksandr,
Thank you for taking the time to share your experience with us!
We will be happy to see you again on our website for your new trips.
You are welcome!
Greetings,
Intui.travel transfer
Vastaus yritykseltä Intui.travel transfer
Добрый, Tatjana!
Благодарим Вас за высокую оценку качества нашей работы.
Мы очень рады, что Вы остались довольны нашим сервисом.
Надеемся увидеть Вас снова на нашем сайте.
С уважением,
Intui.travel
Great service
17. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Intui.travel transfer
Dear Oleksandr,
Thank you for taking the time to share your experience with us!
We will be happy to see you again on our website for your new trips.
You are welcome!
Greetings,
Intui.travel transfer
INT-3254815
Order number: INT-3254815 Отличная цена и комфорт на высоте, очень довольны, рекомендую
4. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Intui.travel transfer
Добрый день, Mariya Agapova!
Спасибо, что нашли время поделиться с нами опытом использования нашего сайта!
Нам приятно слышать, что наш сервис был высоко оценен Вами.
Будем рады видеть Вас снова на нашем сайте для Ваших новых путешествий.
С Уважением,
Команда Intui.travel
Sehr sehr schlecht und unseriös!
Teil eins, vom Flughafen zum Hotel:
- Keiner kam
- Ich rief den Disponenten mehrmals an, schließlich kam der Fahrer etwa 40 Minuten später.
- Statt eines Mercedes kam ein VW-Kleinbus.
- Es gab keinen Kindersitz
Teil zwei, Hotel - Flughafen:
- Der Fahrer kam 20 Minuten zu spät
- Anstelle des Mercedes kam ein anderes Auto, ein Peugeot oder Toyota mit einer schrecklichen, kaum funktionierenden Klimaanlage (es war +42 draußen).
- Es gab keinen Kindersitz
Nach meiner Nachricht an den Support erhielt ich die Nachricht, dass ich eine Menge Beweise und Screenshots einreichen müsse, um die Situation zu klären. Ich will nicht mit der Situation wegen 40 Euro zu tun, ich erwartete eine andere Reaktion von der Firma.....
1. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Intui.travel transfer
Lieber Alexei Kurshalow,
Vielen Dank, dass Sie uns Bescheid gegeben haben. Ihr Feedback ist uns sehr wichtig und hilft uns, unseren Service zu verbessern.
Solche Situationen sind äußerst selten.
Wir wollen den Vorfall untersuchen.
Bitte senden Sie Informationen an das Kundendienstzentrum customer@intui.travel .
Wir werden alle Anstrengungen unternehmen, um die Situation von unserer Seite aus zu untersuchen, damit dieser Vorfall analysiert und eine Entscheidung darüber getroffen wird.
Wir warten auf Ihr Feedback.
Aufrichtig,
the Intui.travel team
Or clients wait 40 minutes with the…
Or clients wait 40 minutes with the family with 3 kids fot this transfer. We are very sad about this. The clients called them 3 times and every time the driver sad that will be in 10 minutes, but was after 40 minutes.
3. heinäkuuta 2024
Vastaus yritykseltä Intui.travel transfer
Dear POPA DORIAN,
We apologise for any inconvenience caused to you.
According to the User Agreement, you can file a claim against the transfer company for the order INT-3260293.
Please send your claim to the customer support center customer@intui.travel with evidence.
As soon as we receive information from you, we will open the claim and investigate the issue that occurred.
Intui.travel is a search service for transfers. We are not a carrier company.
However, we provide support and conduct proceedings on this case for our part, and inform you of the decision.
We are committed to the high-quality services of the selected system. Our company makes every effort to make the service better.
We appreciate your trust shown to our company.
We are waiting for information from you.
Sincerely,
Intui.travel transfer
3230703
Order number: INT-3230703 Очень удобно. Быстро . Комфортно. Можно измерить время или дату. Встречают с табличкой. )
13. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Intui.travel transfer
Добрый день, Al Krotkikh!
Спасибо, что нашли время поделиться с нами опытом использования нашего сайта!
Нам приятно слышать, что наш сервис был высоко оценен Вами.
Будем рады видеть Вас снова на нашем сайте для Ваших новых путешествий.
С Уважением,
Команда Intui.travel
scammers
The company is a simple fraudster, I have been trying to recover my money for three months that I spent on transport that I did not receive. They gave me a non-existent number on my driver voucher. They have been twisting and lying for three months. We didn't receive any help from them when the driver didn't show up, they're just scammers, I don't recommend it,
24. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Intui.travel transfer
Good afternoon, Justyna!
Thank you for your feedback.
We are sorry for any inconveniences.
By booking and paying for a transfer on the Intui.travel website, the client agrees to comply with the Terms and Conditions Regulations.
The full version of the Terms and Conditions is available on the website.
On the 26th of March, we received the claim regarding the booking INT-3105179.
The incident was opened, and you were informed about the claim consideration period.
Having conducted the investigation, we provided you with the detailed response:
For the order INT-3105179, a group transfer service by shuttle was booked.
For a group transfer by shuttle, the pick-up time is not known in advance, it is be scheduled by the transport company, and, according to the departure instructions, you need to contact the carrier directly to determine the pick-up time.
The transport company informed you about the pick-up time directly via email. You did not respect the specified pick-up time and amended the booking details via Personal Account several times.
We draw your attention to the fact that during a group transfer by shuttle bus to the airport, it is not possible for a client to change the pick-up time since the carrier company plans a route along the chain of hotels the day before or 24/48 hours ahead, to include all the passengers.
This is the ubiquitous principle of the operation of group transfers by shuttles to airports around the world.
The transport company provided the service according to the booking details.
You did not show up for a transfer at the specified by the transport company pick-up time.
According to the Terms And Conditions 8.4,
«Intui as well as the Transport company are not responsible for following circumstances:
- if you didn’t cancel your booking and didn’t show for the transfer pickup, in this case the service is considered to be successfully provided and the payment for such service won’t be refunded regardless of whether you used it or not.»
The service was marked as customer’s no-show.
-----
There are no grounds for a claim for the 2nd segment of the order INT-3105179.
-----
All the information and evidence were sent to your email.
Thank you for being with Intui.travel transfer
Very good experience
7. kesäkuuta 2024
Vastaus yritykseltä Intui.travel transfer
Thank you very much, Joseph! And lots of new good experiences with Intui transfers.
Driver didn't show at meeting point
Driver didn't show at meeting point. Asked for refund but you have to prove with pictures and evidences that you were waiting at the meeting point, while the driver doesn't have to prove anything, so of course you are wrong.
Edit: after few weeks they refund me, at least it's not a scam.
2. kesäkuuta 2024
Vastaus yritykseltä Intui.travel transfer
Good afternoon, Lorenzo Maida!
Thank you for your feedback.
We are sorry for any inconveniences.
By booking and paying for a transfer on the Intui.travel website, the client agrees to comply with the Terms and Conditions Regulations.
The full version of the Terms and Conditions is available on the website.
According to paragraph 11.1 of the Terms and Conditions:
"Please, send your complaints to Customer Support Center with evidence: screenshot of call log or SMS sent to the supplier, or photo of the flights information main screen showing date and time, photo of agreed meeting point.»
Due to the fact that we did not receive any evidence from you, you were additionally asked to provide us with any materials that you had.
According to paragraph 11.3 of the Terms and Conditions:
“We have the right to ask you for an additional information regarding the subject of your complaint and regarding the confirmation of measures you took in accordance with the instruction of the voucher.”
Having received the additional information from you, the claim on the order INT-3128761 was opened. The issue is being investigated by our specialists.
There is a standard term for the review of claim issues for orders, which is 23 working days from the date of receiving the claim. As soon as the claim is investigated, the results will be sent to your email.
Intui.travel is a search service for transfers. We are not a carrier company.
However, we provide support and conduct proceedings on this case for our part, and inform you of the decision.
We are committed to the high-quality services of the selected system. Our company makes every effort to make the service better.
Sincerely,
Intui.travel transfer
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