Elixir Bathrooms Arvostelua 

Edit 11/5/2019 FAO TrustPilot Compliance Team team
please be aware that I have had direct dealings with Elixir and spoken with Mr Gretton on site with client Mrs xxxx and by his agreement he has received photos from me of the damage caused. I have also informed him that I am Mrs xxx's advocate to represent her and hope that this satisfies your criteria for first person involvement with the firm.
Elixir/MrP Gretton has threatened his client -who I represent - with a solicitors letter if she does not remove this review. The lady is one of my closest friends and is unable to deal directly with Mr Gretton due to ill health and a dislike of him. I have dealt with him directly to mediate and he accepted this at first meeting.He has not repudiated the facts of the matter or that I represent his client in the matter of his service to her. Finally TrustPilot, I maintain that this is an honest review of the service as I experienced it and Elixir are wriggling by any method to have it withdrawn. They have had plenty of opportunity to put this matter right and I have been forced to issue them with a notice to stop them harassing their now ex client to stop this review. My notice to them was to point out that harassment is a criminal offence whereas a negative review is not.

MCPHEE:- Poor Show Elixir:-You refused an initial plea for help by demanding a surety of £100 to investigate an escape of water from the bathroom due to 2 weeks out of warranty.This seems despicable on a £16k bathroom.
The following tale unfolds 54 weeks after installation in March 2018.
I write  this on behalf of my  close friend, her husband has severe Alzheimer's and a new £16k bathroom has caused nothing but trouble recently.
She chose Elixir simply because they were £3k above the next best quote. Why? - because in her old fashioned way she misguidedly thought that she would get a better product with personal customer care.During the first year she had numerous faults which were attended to reasonably promptly.
Unknown to her during this time an exposed vulnerable  redundant union under the closed in tiled bath was spraying  water  and soaking her foundations.A high water bill alerted her to the problem.

I phoned Elixir & told them that I was going to the site now  to remove tiles to investigate the sound of water coming from the bath , I would send photos   but  they were welcome to view my proposed  work. They said they were too busy and at such short notice they would not attend. Surprise- two hours later while in the process, Elixir's owner turned up, then left when I said I would send photos & report.
When I broke open two tiles &  found the leak they sent a plumber round to break open more tiles and fix the leak (citing existing  corroded pipe fault)  but denying any liability and refused to replace the tiles.
There was no leak before Elixir started the refurbishments!
The email copy  below from me to Elixir  summarises the extensive correspondence.

" Hello - We have decided not to take court action against Elixir owing to only a fifty per cent chance of succeeding.
Your word against Mrs xxxxx  and mine would be the subject of debate at the court hearing and the drawn out details are counter productive to Mrs xxxxx  health Your response to Mrs xxx plea for help may be legal - but it's certainly not moral nor ethical.
To refuse to freely investigate the escape of water because she was 2 weeks out of warranty seems despicable.

In short, this was penny pinching by you on a £16k project.
I was present when she challenged you over the initial conversation about the £100 - you refute her version.
Your claim that your firm had not disturbed the unprotected protruding fitting that failed would not stand scrutiny - you were not there and you would therefore be speaking on behalf of your workers. My claim that you had not protected the fitting is obvious from the photo I supplied,  but damage to it by your workers, although likely, could not be definitely proven by me.
I am surprised that you have risked your firm's reputation over this matter which  you could have easily rectified  in a day at small cost.

I feel disappointed to have to let this go for the present and I repeat that this penny pinching by you does your firm no credit."
**End of email

I speak as a retired engineer who has reformed our house in Spain with 3 new bathrooms and fully tiled the swimming pool  as well as refitted two bathrooms here in Lincoln. In my opinion the leaking protruding union was an accident waiting to happen.It would have been almost impossible for tradesmen to avoid knocking it during tile removal and bathroom fitting. Elixir's owner cites corrosion was the cause of failure. The bathroom has only now dried out sufficiently as at 30 April 2019.
3/5/2019 Edit
Elixir have not refuted any part of my lengthy entry. Instead they have applied to have my negative review withdrawn. This certainly could happen on a technicality and would mean that that no one would know of these details. I will be given opportunity to amend) appeal this by Trustpilot and so it will drag on. Elixir have been quite scathing to both Retford Waste (their lady employee used their own website by mistake)and to William Muir, -calling Mr Muir a liar.( See their reviews below)
I have given Elixir an email that contains an instruction not to harass Mrs xxxxx again with a threat to her of a solicitors letter if she does not have my review removed. My email to them includes, among other things, an offer by me of compromise - Within 7 days to reinstate the bath tiles (approx 10- & are spares held by their ex- client) and I will withdraw this Trustpilot review. The offer expires in 5 days. After this time I may publish said warning email to Elixir here or elsewhere.
My intention is not to hurt small business but to achieve fairness for people that do not have the resources, I.T. know how or business acumen to achieve a fair result.
NB-I was all set to arrange the minor retile of the bath at Mrs xxxxx own expense until Mr Gretton phoned & upset her. That set in motion this quest to achieve a fairer result. This is not a witch hunt. Elixir could do the honourable thing and complete as requested.

WMCPHEE. 3/5/2019

All work carried out exactly as set out in the schedule. All tradesmen carried out their work to a high standard and were tidy and very polite/ friendly; a pleasure to have working in the house.

The bathroom designed by Elixir is great; makes much better use of the space and now very much has the wow factor.

Love my new bathroom and would definitely recommend Elixir to anyone.
The fitters are very professional, clean up after themselves and are a pleasure to have in your home.
We had our en suite fitted out by Elixir a couple of years ago and didn’t even consider anyone else when having our main bathroom done.

Really pleased with our bathroom.
All staff friendly and efficient.
Had a couple of snagging issues which were sorted swiftly. Excellent aftercare service.