Eligens Arvostelua 21

Vastaus yritykseltä Eligens

19. toukok. 2025

Thank you for taking the time to share your feedback.

We understand how disappointing it must be to experience such a long delay—especially when you purchased the tests as gifts and expected timely updates. While many orders have moved through the process as expected, we recognize that some, including yours, have been affected by longer-than-usual timelines due to a surge in demand earlier this year.

We also take your comments about customer service seriously. While our AI assistant is meant to provide immediate basic support, we know that more complex cases deserve human attention. If you haven’t already received direct assistance, we invite you to contact us again at support@eligens.io with your order reference, and we’ll ensure your case is reviewed by a team member as a priority.

We’re actively working to improve both our response times and our overall customer experience, and your feedback helps us focus those efforts.

Kind regards,
The Eligens Support Team

Vastaus yritykseltä Eligens

19. toukok. 2025

Gracias por compartir tu experiencia. Entendemos perfectamente lo importante que es para ti recibir resultados en el tiempo esperado, y reconocemos que los plazos actuales pueden generar inquietud.

Durante los últimos meses, hemos enfrentado una alta demanda y algunas circunstancias externas que han afectado nuestros tiempos de procesamiento en ciertos casos. Esto no representa el estándar que buscamos mantener, y estamos trabajando activamente para normalizar los tiempos de entrega lo antes posible.

Si aún no has recibido una actualización detallada de tu caso, por favor contáctanos directamente a support@eligens.io con tu nombre completo o número de pedido. Estaremos encantados de revisarlo de forma prioritaria.

Agradecemos tu paciencia y confianza mientras seguimos fortaleciendo nuestros procesos para ofrecer un mejor servicio.

Atentamente,
El equipo de soporte de Eligens

Vastaus yritykseltä Eligens

19. toukok. 2025

Thank you for your feedback. We completely understand how frustrating extended timelines can feel, especially when expectations are understandably high.

While there have been processing delays due to a combination of high demand and external factors, these situations are not reflective of our long-term standards or our commitment to delivering results. We are actively scaling our operations to ensure all samples are processed thoroughly and with the quality our clients expect.

If your order still requires attention, we encourage you to contact us directly at support@eligens.io with your order reference so we can provide a detailed status update and prioritize next steps.

We appreciate your patience and your voice — it helps us continue to improve the customer experience.

Warm regards,
The Eligens Support Team

Vastaus yritykseltä Eligens

19. toukok. 2025

Thank you for your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating delays and a lack of clear communication can be—especially when you've entrusted us with something so personal.

Please know that we take your concerns very seriously. The delay you’ve described is not reflective of the level of service we aim to provide, and we sincerely apologize for the inconvenience caused. While there have been unexpected challenges that affected some of our processing timelines in late 2024, we recognize this should never impact your right to clear updates, timely results, or responsive support.

We’re also concerned to hear that your request for a refund and data deletion has gone unanswered. This is not acceptable, and we want to make it right. If you’re willing, please reach out directly to our support team at support@eligens.io with your case number or full name so we can immediately prioritize your request.

Thank you again for bringing this to our attention. We're working hard to resolve any outstanding issues and rebuild the trust that matters most.

Vastaus yritykseltä Eligens

26. maalisk. 2025

Thank you for your feedback! We're happy to hear that you received your testing kit promptly and found the final information package comprehensive and valuable. We understand that the wait for results can feel a bit long, but we truly appreciate your patience—as we aim to provide thorough and accurate analysis with every report.

We're glad to know the overall service met your expectations, and we’re always here if you have questions or want help navigating your results further.

Warm regards,
The Eligens Team

Vastaus yritykseltä Eligens

24. maalisk. 2025

We’re very sorry to hear about your experience and completely understand your frustration. However, after reviewing our records, we haven’t received any message or support request from you through our official channels.

Please note that the only official ways to reach our support team are through our website at www.eligens.io or by email at support@eligens.io. If you contact us through either of these, we’ll be more than happy to review your case and assist you as quickly as possible.

We take customer service very seriously and are constantly working to improve our users' experience. We hope to resolve your situation soon if you give us the opportunity to help.

Thank you for your understanding,
The Eligens Team

Vastaus yritykseltä Eligens

17. maalisk. 2025

We sincerely regret to hear about your experience and understand how frustrating this situation must be. We always recommend that customers send their samples with a tracking number to ensure safe and timely delivery, as this helps both parties track the shipment in case of any delays or issues.

Unfortunately, if a sample is lost in transit and no tracking is available, it becomes difficult for us to verify its whereabouts. While we strive to assist in every situation, we rely on shipping carriers to deliver the samples to our lab.

That being said, we genuinely want to assist you. Please reach out to our customer service team with your order details, and we will do our best to find a suitable resolution. Your satisfaction is important to us, and we appreciate your feedback as we continuously work to improve our service.

Best regards,

Vastaus yritykseltä Eligens

17. maalisk. 2025

We sincerely apologize for the delays and any frustration this has caused. We understand how important timely results are, and we deeply regret that we were unable to meet the initial timeframe provided.

Regarding your refund request, we are truly sorry if you have not received a response yet. This is not the experience we want for our customers. Please reach out to our customer service team again with your order details, and we will prioritize resolving this for you as soon as possible.

We appreciate your patience and understand your concerns. Our goal is to ensure every customer receives the service they paid for, and we are committed to making this right.

Best regards,

Vastaus yritykseltä Eligens

13. maalisk. 2025

We sincerely apologize for the extended delay in delivering your results. We understand how frustrating this situation must be, and we truly appreciate your patience.

While we always strive to meet our estimated turnaround times, unforeseen challenges have unfortunately caused delays. Please rest assured that we are actively working to resolve these issues and are committed to delivering your results as soon as possible.

Regarding sample viability, our lab follows strict protocols to ensure accuracy, even with extended processing times. We genuinely appreciate your patience, and as a token of our apology, we’d like to offer you a small gift. Please contact our support team, and we will be happy to arrange this for you.

Thank you for your understanding.

Vastaus yritykseltä Eligens

28. tammik. 2025

Thank you for sharing your experience with us. We’re sorry to hear that your recent interaction didn’t meet your expectations. We strive to provide the best possible service, and it’s clear that on this occasion, we may have fallen short.

We genuinely value your feedback as it helps us to identify areas for improvement. If you’re open to it, we’d appreciate the opportunity to better understand what happened and work towards a resolution. Please feel free to reach out to us directly at support@eligens.io

Once again, we apologize for any inconvenience caused, and thank you for bringing this to our attention. We’re committed to making things right and ensuring a better experience moving forward.

Vastaus yritykseltä Eligens

10. tammik. 2025

We sincerely apologize for the inconvenience and frustration you’ve experienced with our service. We understand how important this process is to you, and we deeply regret that we haven’t met your expectations.

Your concerns about our communication and service are taken very seriously. We’re actively reviewing our processes to ensure that we provide clear updates and a more reliable experience for our customers moving forward.

To address your specific situation, we’d like to assist you directly. We have requested you the information of your account details, and we will work to resolve this matter as quickly as possible.

Thank you for bringing this to our attention. Your feedback is invaluable in helping us improve.

Vastaus yritykseltä Eligens

10. tammik. 2025

We deeply apologize for the delay and frustration you've experienced. We understand how important it is to receive your results promptly, and it’s clear we’ve fallen short of your expectations.

Due to unforeseen challenges, some reports have been delayed beyond the usual timeline. Please know this is not the experience we aim to provide, and we are actively working to improve our processes to ensure timely delivery for all our customers.

We also regret that your attempts to reach us were not handled as they should have been. Your feedback has been shared with our customer support team to address these gaps.

To resolve this for you, we’d love the opportunity to follow up directly. We have requested you the information of your account details or reference number, and we’ll prioritize your case to ensure you receive your report as soon as possible.

Thank you for your patience and for bringing this to our attention—we truly value your feedback and the chance to make things right.

Vastaus yritykseltä Eligens

12. marrask. 2024

Thank you so much for your thoughtful and detailed review! We're thrilled to hear that you found the test kit easy to use and that the final report was both insightful and comprehensive. We completely understand how the wait for results can be frustrating, and we truly appreciate your patience during that time.

At Eligens, we aim to provide the most accurate and detailed information, which can sometimes take a little longer to process, but it's great to know that the depth of the report made up for the wait. We're also glad that our customer support team was able to assist you when you reached out.

Thank you for recommending us! Your feedback means a lot, and we're so happy you found value in the genetic insights we provide. If you ever have more questions or want to explore further, don't hesitate to reach out.

Wishing you all the best on your genetic journey!

Vastaus yritykseltä Eligens

7. marrask. 2024

Thank you for sharing your feedback! We're glad to hear that our ancestry results aligned with your previous 23andMe test – consistency in results is key! As for the health insights, we understand that the usefulness can vary from person to person. We’re continually working to make our health reports as actionable and relevant as possible. If you have any specific suggestions or if there's anything we can do to improve your experience, please let us know. Thanks again for choosing us for your journey!

Vastaus yritykseltä Eligens

24. lokak. 2024

Thank you for sharing your experience with us! We're delighted to hear that you're pleased with your DNA test results and that you found valuable insights into both your ancestry and health. It's great that the information helped you identify areas for a healthier lifestyle, especially regarding Alzheimer’s risk.

We appreciate your understanding about the wait time for results and are glad you found the test to be worth the investment. Your recommendation means a lot to us, and we hope more people can benefit from the diverse data our test provides.

Thank you for choosing Eligens!

Vastaus yritykseltä Eligens

23. lokak. 2024

Dear Miklo Chohano,

Thank you for sharing your concerns. We’re sorry to hear about your experience with your DNA kit order. We want to assure you that all orders from Denmark have been delivered successfully to our customers.

If you haven't received your order, please check your tracking information or reach out to our customer service team at support@eligens.io. We’re here to help and want to ensure you receive your order.

Thank you for your patience.

Best regards,

Vastaus yritykseltä Eligens

23. lokak. 2024

Dear Helen,

Thank you for sharing your detailed experience. We sincerely apologize for the challenges you've faced with your DNA testing kit order and the frustration it has caused. We understand how important this is for you, and we appreciate your efforts in trying to resolve the issue.

Furthermore, we have reached out previously, offering to resend the test or provide alternative options, but we haven’t received a response to our last email. We genuinely want to help you find a solution. If you could let us know which option works best for you—resending the test, sending it to a different location, or issuing a refund—we will prioritize your request.

We understand your concerns about our handling of this situation, and we’re committed to ensuring our customers feel valued and supported. Please respond to this message or our previous email, and we’ll address your concerns as quickly as possible.

Thank you for your patience, and we hope to hear from you soon.

Best regards,