Electrifyamerica Arvostelua 

We found ourselves forced to use an alternative to an EV Go charging station in Boca Raton due to the prefered station being broken in the same location. The only alternative therefor was the Electrify America charging station which was up and running ready to charge at a price gauging 0.56 per KWh. This is way more expensive than any of the FPL or EV Go stations. Wow !100% more. My advice, plan ahead and avoid these charging stations at all costs!!

I have called in 6 times to request service at the EA stations in Salem OR. NO ONE care or fixes issues. Card readers do not work most of the time, the screens are unresponsive and I have to call in EVERY TIME to get a receipt. One station is always down and hold times are 10-15 minutes to just speak to a person to get the recipient sent. Only EA option for many miles and have to use it because there are no other class 3 chargers. I hate this company!!

Hyundai promised us free charge with electrify but I have not had 1 successful experience with electrify in Hagerstown. The session is always interrupted and I have to stand outside while they reboot their system. It is an absolute hassle. Please do not fall for the promise of free charging. They are deliberately interrupting my charge. Horrible experience charging with electrify. I can take my business somewhere else.

For such a large company, you would think that they would improve their customer service. They are quick to stop service or cancel but don't know how to reach out to customers, which is sad!

At Charging station 100023-02 on Spring Street in Paso Robles, CA, after about 18 minutes, the charging station failed and the connector failed to release, thereby forcing us to be delayed in our journey since our vehicle was then connected to the charger's connector which failed to release. I called the company's telephone number on the charging station; the CSR kept me on the telephone line for about 45 minutes before stating that someone was physically going to the failed charger whose connector would not release our vehicle. When asked how long a period of time it would be before their service person would arrive, she would not provide a time frame for their arrival.
With the help of a couple who arrived about 10-15 minutes after the CSR had informed me that a service person would be dispatched to our location, our vehicle was disconnected from Charging station 100023-02 and then I moved my vehicle to another charging station ("03") at the same location where, miraculously, the charging station not only worked but my previous charging session had recommenced approximately 1 hour and 15 minutes after the initial failure of Charging station 100023-02. After our vehicle, Mustang MachE GT competed its charging, the Electrify America charging station connector did successfully disconnect and we were able to leave the Paso Robles CA Spring Street Charging location of Electrify America, unfortunately far too late to attend the memorial service to which we were travelling before stopping at that Electrify America charging location.
Consequently, this member and (former) customer will not use and would not trust Electrify America to provide reliable charging service again, if there is a reasonable alternative, as their response to their 12/8/24 failed Charging Station 100023-02 incidence clearly demonstrates exceedingly poor service and abysmal customer service response due to their multiple failures including their charger and their lack of timely corrective actions.
Use Electrify America at your own risk and, most certainly as I experienced, at your own cost!

We need more stations in my area of Los Angeles county. Other than chargers at Walmart, I would need to drive 18 miles or more to the next set. In L.A. traffic, that's a hugh inconvenience!! - The stations at Walmart are within the normal parking isles so it sometimes challenging to park. One small is way to large and they stations are NOT drive through. I wish they were better located.

They have more charging stations that don’t work than that actually do. This company absolutely sucks. I got a plan when I bought my Hyundai, but I would never pay money This plan. You’d have to be stupid unless you want to waste a lot of time driving around, looking for stations or sitting in a parking lot for an hour waiting for the only charging station they have that actually works. to give them money for anything.

EA is not reliable and their equipment is faulty and will not properly read your membership with your car contract. When using my car app the EA charging station will automatically read your account and charging will be free per contract. But EA charging station failed to read the account and I had to use my credit card and later sent an email to EA support for a refund. EA support refused my request for a refund and made this my problem. Please tell your EV car company to stop using EA as their preferred EV charging provider. EA does not stand by their brand or equipment. I used the Santa Anita Mall charging station in Arcadia, CA. EA is unreliable and not customer friendly and will not back up their brand.

Electrify America is one of the worst companies doing business in America. Never mind that it charge me twice for "idling time" (which is not clearly spelled out on their charging stations), but they completely ignored attempts from the Better Business Bureau, who contacted them on my behalf to rectify the double billing situation. Genesis should be ashamed of choosing EA as a vendor to provide free services to Genesis owners. It makes Genesis look bad.

They claimed I violated terms of service but didn’t show me proof even though I told them I literally own one car. Also, claimed I was using my car for commercial use also no proof of, and then failed to mention that I apparently had to wait 60
Minutes between charging. So they basically screwed me over terminated my account. I also had a customer service agent refuse to let me speak to a manager.

This weekend had two bad experiences with charging.First, we were directed to a new not even open station in Sleepy Hollow , NY area. And today there are only two stations working out of 4 but on application they marked as available. And this happens all the time.

I was charged a hefty $62.94, including a surprise $27.20 for idle time. The charger provided no clear information about idle fees, leading to this unexpected and excessive charge.

Customer support was equally frustrating. The representative struggled to understand my concern, and the call lasted over an hour. When I was transferred to a supervisor, I was met with complete silence.

This experience was unacceptable due to lack of clarity, ineffective customer support, and unresponsive staff.

Electrify america nightmare. I have my electric car over 2 years now and can report only electric america is getting worse, not better. More than in the past I see more chargers broken down and longer lines at charging station. Let's take "The Falls charge stations " in Miami Florida. Last night I waiting 3 hours 8 minutes to finally get on the charger. 2 were broken down out of 4. For chargers up to 150 kw they were only charging between 40 and 60 kw. After getting on the charger it was a total of over 4 hours delayed before I was on my way. Now the biggest joke of all is that recently tesla installed over 20 chargers right there in the same location on the other side of the curb. Funny part was how we were all there waiting to charge our cars on electrify america and being delayed the tesla owners were coming in , plugging in there cars and shortly after they were on there way. And we were all standing there watching this in the rain no less. The Tesla owners were LAUGHING AT US!!!! A we watch then come charge and go. We were embarrassed 😳. I see at electrify america now at least one charger us broken down and occasionally more and long lines. I see people waiting being very upset 😡 and don't wanna deal with this anymore. SO HERE'S MY MESSAGE TO ELECTRIFY AMERICA. PEOPLE ARE WATCHING AND PEOPLE ARE REPORTING. THESE DAYS BUSINESSES ARE ASKING FOR REVIEWS. HERE'S MY REVIEW FOR YOU. I GIVE YOU ZERO STARS. I WOULD NOT RECOMMEND ELECTRIFY AMERICA TO ANYONE TO SAVE MYSELF EMBARRASSMENT. BE WARNED AND START RESPONDING TO THE POOR REVIEWS. AND FOR THE CUSTOMERS USING THE SERVICE. PLAN ACCORDINGLY IF GOING TO THESE CHARGERS. CHECK THE APP AND SEE IF THEY WORK AND AVAILABLE. I LEAVE ELECTRIFY AMERICA WITH THIS LAST COMMENT. MAKING A NOT ON THE APP SAYING THE CHARGERS ARE OUT OF SERVICE AND ARE WORKING TO GET THEM REPAIRED DOESN'T CUT IT!! AND APOLOGIES FOR THE INCONVENIENCE DOESN'T CUT IT EITHER !!! YOU ARE LEAVING ELECTRIC VEHICLE OWNERS STRANDED WITH NO OPTIONS. AND THIS NEW TEST OF YOURS TO CUT PEOPLE OFF AT 80% PERCENT IS ANOTHER DUMB IDEA TO TRY AND ELIMINATE LONG LINES. SOME PEOPLE ARE TRAVELING AND IN SOME AREAS OF THE COUNTRY YOU CANT GET FROM ONE CHARGER TO THE NEXT ON ONLY 80 PERCENT. HERES A BETTER SOLUTION FOR YOU. GET YOUR ACT TOGETHER AND GET THEM FIXED. GET MORE CHARGERS INSTALLED TO HANDLE THE FLOW AND MAYBE YOU WILL PLEASE SOMEONE AND GET A GOOD REVIEW!!

Unfortunately have to agree with the bad reviews. App and stations frequently don't work. Charged my credit card directly instead of my free membership account. Obviously this is known issue, since customer service told me to start session with app and not with the station screen. How would I know that? Still they wouldn't refund the charge.

One of the worst charging stations yet. Most of the chargers are not operational and the charging speed doesn't meet the vehicles expectations. What's the point of the monthly membership fee if the chargers are living up to the expectations. Yes the chargers are everywhere and most of them are always down. I don't see Tesla having these problems.

Terrible, I don’t think I have ever been to a location where all the stations are working. They’re always broken..if not broken they’re slow. I have to wait every time I go try to charge. No wonder it was free with the car purchase. It’s a trash company and they need to improve their service. They give free charging to all these companies without expanding! Great business model to leap in people to commit to them! It’s stupid. This makes not want an electric car again after this. Gas is so much faster, pay more but my time is worth more than wasting so much time finding a charger that actually works

ELECTRIFY AMERICA DESERVES NEGATIVE 1000 STARS!!! RELUNCTANTLY HAVE TO CLICK 1 STAR TO LEAVE A REVIEW, UNFORTUNATELY.

Looking to file a Class Action against Electrify America and currently speaking with attorneys.

I had bought two electric cars within 2 day span (two different brands) and 1 came with 30 min/day charging plan and the other came with EA free charging plan up to a certain Kwh. Both had free charging by simply plugging into EA charging stall.

I was charging the cars as instructed by just plugging it in and the EA charging stalls was recognizing the cars accordingly as described. This went on for about a month and all of a sudden I get an email from EA stating my 30 min/day charging plan has been discontinued because I violated their free 30 minute charging terms.

I called them to address this and the first rep I spoke specifically told me my account was in good standing and not to worry because EA's systems have been causing issues with this with many other customers and sending out discontinuation emails.

This same day I went to charge the car and it statrted charging my credit card so I called EA again and then a different rep told me that I violated their free charging terms and told me that I was charging an unauthorized vehicle - a MERCEDES EQB. I told them that I do not own or never have owned or know anyone that owns a Mercedes EQB. This Mercedes situation went on for days and days and finally they got the hint that I didn't own this car after yelling at them via email that I DO NOT OR EVER HAVE OR KNOW ANYONE THAT OWNS A MERCEDES EQB. They discontinued the plan because I was charging a Mercedes EQB.

Then it was esacalated to someone else and he finally ADMITTED THAT THEY MADE A MISTAKE and that it was not a Mercedes but a different car, WHICH was the other brand car I had bought with its own free charging plan with EA.

I did absolutely nothing wrong but the escalation person told me that I was out of luck because I was charging a car that wasn't on the plan but all I was doing was plugging the car in and the EA stall was to recognize the car and charge the plan accordingly which apparently it never did after the initial couple times. Initially it was recognizing the cars correctly.

How was this my fault - the above situation is being understated because I didn't want to exaggerate the situation. There was a lot of other things that happened that EA is not admitting to or willing to see the whole situation correctly.

All I can conclude is that EA does NOT want people to have 30 min free charging because it doesn't make sense for them to punish me for their system inadequacies and discontinuing the plan becaus I supposedly was charging a Mercedes that I don't even own. This is ridiculous!!!

It's been a couple months now and EA still has not reinstated the charging plan. They are falt out ignorring me now. I filed BBB complaint but didn't go anywhere and they basically replied stating that I was charging an unauthorize car (Mercedes) which I don't even own.

Can't add my vehicle to the app. Could not connect to the charging station with my phone's app. Charging stations are incredibly unreliable. Three out of four experiences have been terrible. Prices are expensive but better if you pay $7 a month... I did that and couldn't get any of it to work. Don't waste your time.

The fast charge Station closest to me has been totally unavailable for the past two weeks. Called support staff 3 times and they are helpless. Tried to escalate the issue with their response indicating there are no people to escalate. No one should use them.

Problems at the same location since day 1, if I had researched it before getting convinced to buy Electric car wouldn’t have considered it. I added 220/240 at my house and it is not cheap, unless you have solar which I’m not getting trapped into that 0 down crap. I got a VW ID4 Pro S AWD thank God a lease only and they tell you free charging for 3 years but at the end a waste of time