Dear Mr Jefferies,
We appreciate the time taken to leave your review and as mentioned via email, we will investigate the matter internally as we are always looking to continually improve our business. We would like to take the opportunity to highlight the facts that we have communicated to you already. In regards to all Fire design, installation, servicing and maintenance works, we strictly adhere to the BS5839 fire safety guidelines. Firstly, you happily accepted the quotation for the Fire system service and maintenance contract which includes your 2 visits per annum. When we carried out our first inspection and testing, while we agree the system was in working order, it was identified that the Fire system design/installation carried out by another installer, did not meet the BS5839 standards in relation to manual call points. Where it advises the following: "Manual call points (MCPs) need to be prominently sited, readily distinguishable from non-fire alarm call points and need to be distributed such that, from any point in the building, it is impossible to leave the storey or the building without passing a manual call point." We highlighted the issue that an additional MCP is needed, verbally to your nominated person, on the engineer job report and the accompanying certificate which was provided to you later. We provided these documents by email but you also requested that copies were sent in the post. In which these were posted the following day by 2nd class. Sadly these must still be delayed in the Royal Mail network, so a member of our team offered to deliver copies by hand. We did provide you with an estimate to rectify the MCP issue and gave you a breakdown of Parts and Labour (with labour chargeable in 30mins increments). You have no obligation to us and are welcome to source quotations for other providers for this work. Following further discussions today and your disappointment with Elecsec, we have agreed to terminate the contract and agreed a fair sum to cover the recent visit to bring this matter to a close.