Elanic Clinic Arvostelua 93

*AVOID*

Went in for a breast reduction with Vivek and I have been left in agony. My breasts are still too big with one being a full cup size larger than the other and not lifted as requested. I have horrendous scars that go around my torso to my back, excess skin between my cleavage, and I had to attend the breast clinic for an emergency mammogram and biopsy as he left stitches that turned into cysts. I cannot begin to describe the pain I am in. This whole experience has been complete hell. Vivek is not interested in helping me. I wouldn’t let him touch me now to be fair, however he had no interest in solving my numerous problems. They want you in and out in 3 hours, I was in tears when I was asked to get dressed and leave the clinic. Please also be aware that maximum they will ever refund you is £5,000 regardless of how botched the surgery is. After meeting with lawyers I have since found out that they are numerous legal cases against him, one even stated they can’t believe he is still being allowed to practice.

29/11/23 - call back from my website enquiry. Was told surgery available for mid December: "I would have to book in right away for a consult."

She said you will be in and out in afternoon. I've had cosmetic surgery before I know how I react to general aesthesia. This was scary and giving: chop shop.

30/11/23 - I called back. To pay for the consult they sent me a link to my phone. Link doesn’t work. We tried again. Link still broken. Skye says she'll send me a link to pay by bank transfer. Until payment was through she couldn’t confirm my appointment for Tuesday.

I make payment by bank transfer after the call and reply to the email asking to please let me know payment was received and my appointment confirmed.

Friday the 31st - I’ve heard nothing. Obviously, weekday, I'm busy, I didn’t expect to take out time to chase appointments; this wouldn't happen at a great clinic. They're efficient and give you confidence you are in good hands.

Elanic are closed at weekends. So make sure you never need to speak to them post surgery on a Saturday or Sunday.

Monday the 4th - I call them. Skye goes into explaining why no one got back to me. She’d booked herself to call me back on Friday but she wasn’t in on Friday, she was on holiday. It’s just baffling. I’m wondering whether she miss spoke because - why would you do that?

The email I sent asking for confirmation of my appointment was a reply to the email they had sent to me. To an Alphonsine Katat. I’m assuming whoever this person is they weren’t also on Holiday so someone could have gotten back to me to let me know my payment had gone through and my appointment was booked.

Skye doesn’t know whether I have an appointment booked or not. She says payment was declined. I remind her that yes the card link did not work so she sent me a bank transfer email. I offer to send her the receipt of the transfer, which I also sent in my initial email asking for confirmation that my appointment was booked. There’s no payment. She finds payment. She also finds the appointment.

We got there. She can’t give me a refund and cancel the appointment because she needs 48 hours notice. If that 48 hours notice applies to days Elanic is actually open and I was unable to cancel the appointment Monday morning - There weren’t 48 hours available from me calling them on Thursday at 15.00pm to me calling on Monday at 11.47am - to make a cancellation.

As I said, Elanic are closed on weekends and I was rushed into the consult, to the extent that I wondered whether they were paid per booking. Perhaps if Skye hadn’t booked herself to call me back Friday, when she was on holiday, or someone could have gotten back to my email Thursday or Friday.

It was a complete mess, just absolute incompetence. When I told Skye I did not feel safe putting my health of all things in their hands, if they can’t handle booking an appointment, I had to sit through a speech on how Elanic are the best in Scotland. I am absolutely certain that Scotland can offer better than this.

You are trusting the clinic with thousands of pounds and your body, not just the outcome, but all cosmetic surgeries have a risk. You want to be in the most competent hands from start to finish.

Skye made the point that their surgeons were the best and not associated with Elanic. This is a terrible point to make because it's through Elanic that payment will be done, appointments will be booked, before and following your surgery, and through that clinic that you will be taken care of when you are vulnerable and recovering from general anaesthesia. During that time of vulnerability you will be completely incapable of dealing with their incompetence of care towards their clients - should it arise.

Don’t take the risk - they’re not even offering a good price. There is no reason to take a chance with Elanic when you could get impeccable care and treatment from start to finish with a different clinic.

I had 5 procedures in one surgery in September 2023. The entire process was very professional and stress free. Tummy tuck, lipo 360, muscle repair, breast reduction with implants and a mole removed. Surgery took less than 3 hours. I'm absolutely delighted with the results. The entire process from booking to aftercare was excellent. I am a nervous patient (i cry at the dentist :-) however Vivek and the nursing team really reassured me at every stage. The aftercare team was excellent and I was provided with a 24 hour emergency line to call outwith clinic hours. Elanic were slightly more expensive than other clinics however the results and care were worth it.

Surgeon: Dr Vivek
I had nipple augmentation and from start to finish everyone was very professional and friendly.
I actually wasn’t happy with my result (just a small thing at no fault of the surgeon) and he fixed it free of charge.
I’m so happy with my results and feeling a lot more confident!

Met with Dr Vivek and Charlene, they made me feel very comfortable and at ease. They were both very professional and answered all my questions.
I’ve now had my surgery and I’m over the moon with results.
The clinic is spotless and all the staff are extremely helpful and friendly!
The aftercare is exceptional too! Thank you Elanic x

Everyone was so lovely and made me feel very comfortable.

Amazing results, felt so at ease, and now feel more confident in my own body! The surgery was over before i knew it and was well looked after! Would 100% reccomend Vivek and the Elanic team!!

I felt extremely nervous and if I was doing the correct thing but I was soon put at ease and reassured all options were given and explained. Staff extremely friendly and professional. The clinic is exceptionally clean. The nurses are very helpful and accommodating. So pleased I picked and went ahead with elanic absoutely fantastic. I am like a new person and have my life back

Where to begin! What a fantastic experience I have had with Elanic from start to finish. The whole team was so welcoming and friendly which put me right at ease from the get go. I am absolutely over the moon with my results and would recommend the clinic to anyone who was thinking of getting a breast augmentation. Thanks to Vivek for keeping me so well informed about everything and delivering amazing results, and whole team for being so kind and helpful throughout. I couldnt fault a thing!

Spoke to a gentleman on the phone around summer time of this year about rhinoplasty. I think he said he was the manager or owner of Elanic, I can’t quite remember.

It was a very lengthy phone call and I explained that years previous, I had an open septo-rhinoplasty through the NHS to correct a breathing problem only. This was not a cosmetic procedure.
At the end of the call, he quoted me a price of £6000 or around that price.
I finally saved the 6K to book. Called Elanic this week and was told “they’ve only recently increased their prices to £9,995” without honouring the price that their manager, having known the facts, quoted me.

Totally and utterly disappointed in the lack of communication between staff. Must be really busy to turn away 6K from a customer. Thanks Elanic. 😊

Absolutely blown away with my results.
Delighted that I chose Dr Vivek and his team at Elanic. Professional and friendly from the first contact right through to discharge consultation.

I've had 2 treatments at Elanic (botox and cheek filler), both were with Kelly-Anne who I found to be knowledgeable, skilled, professional and personable.

I have been visiting Kelly-Anne for over a year now and had brilliant results. Kelly-Anne has made me feel very welcome at Elanic and guided me through every step to ensure I’m comfortable with everything. Would 100% recommend. Thank you!

Amazing experience with Elanic. Very professional, helpful and supportive on my journey. Always at the end of the phone when I needed them. Highly recommend.

Communication and aftercare leaves a lot to be desired. Had surgery August 22 and still waiting for follow up consultation despite calls to which I am still waiting reply. Happy with surgery but was to decide if I wanted another procedure at follow up which I did.

I had breast augmentation 3 months ago and I am over the moon with my result! The team at Elanic have been great from Day 1, very professional and friendly. I highly recommend Vivek, will forever be grateful for the confidence he has given me

From start to finish great experience meet Kimberly who told what was going to happen . Then the consultant came in explained my options and gave me choices. Theatre staff lovely . Painless procedure . Got phone call this morning to make sure everything was ok .follow up been arranged Would recommend Elanic to my friends

very nice service as always nurse Kally-Anna professional friendly. well done treatment. and I am very pleased with the end result

Vivek was lovely very informative and set realistic expectations of my results. In the day of surgery it was seamless and he made me feel calm and informed at all times. Would return to Vivek for future procedures

My experience from start to finish has been incredible! Vivek has been everything I had hoped from a surgeon and more. I had fat transfer and a tummy tuck. I am so happy with the results and with the care I received from all of the nurses. I feel like a different person,so much happier,confident and content! Thank you