EK Water BlocksArvostelua 

After two months of delays, putting in help tickets, and asking customer service for a refund, I had to go to their social media page to complain. Once I did that publicly, they expedited the issue and sent a refund. I wasn't the only one having issues. Right now, it seems like this company is struggling so hard that they can't afford the parts they still sell you online. I would NOT RECOMMEND you purchase from them.

Rien reçu, demande de remboursement paypal en cours...
L'entreprise semble être en faillite.

Ho acquistato due water blocks delle EK-Quantum Velocity per soket AM4 purtroppo entrambi si sono rotti. Nel primo caso pensavo di aver stretto troppo forte il raccordo ma quando acquistato il secondo wb ho stretto il raccordo con le mani ma purtroppo si e rotto le stesso perché il plexiglas e molto fragile e di pessima qualità.

Bestellung vor einem Monat aufgegeben. Angedachter Liefertermin wurde nicht gehalten und auf Supportanfragen wird gar nicht reagiert. Die Supportanfragen wurden nach überschreiten des angedachten Liefertermiens erstellt. Keine Versandbestätigung nach einem Monat auf drei Supportanfragen wird nicht reagiert. Ich habe noch nie so schlechten Support erlebt.

Commande passée le 06 Novembre, livraison estimée le 20 Novembre... sauf que la commande est toujours «en traitement». Ça fait peur puisque je ne suis pas le seul à rencontrer ce problème et je me suis un peu renseigné, paraît-il que l'entreprise rencontre de gros problèmes financiers, il y a même eu des plaintes de salariés qui disent ne plus percevoir de salaire. Ça m'inquiète! Pour ma part, j'ai fait le paiement automatiquement depuis ma banque, je ne sais pas s'il est possible de lancer une démarche de litige.

Le 28 octobre, j'ai acheté la totalité de ma boucle watercooling chez ekwb pour environ 1000 euros. TOUS les articles étaient en stock ! La somme a été immédiatement encaissée. Puis plus rien ...
Nous sommes le 18 Novembre, je n'ai aucune nouvelle ni de ma commande, ni de la date de livraison ni du service client qui n'a répondu à aucun de mes 4 mails de relance !
J’espère pouvoir récupérer la somme grâce à un litige Paypal...

Can't recommend.

The products are good but for the premium charges I wish I'd have gone with another vendor since their quality is not justified with the price.

Import charges! Although the items, if coded correctly would not be subject to import charges to the UK, they have either been listed incorrectly or just don't care so you'll get to pay a further 20% on top of their premium.

The bending template tools are not great, better either doing it by hand or looking for other products to help bend hard tubing. The hacksaw is pretty good though.

Having purchased an AM4 water block, half way through the project I decided to upgrade to AM5 platform as I'd seen that they are compatible for most providers. EKWB don't provide the stand off screws so they are an extra purchase and currently unavailable. No notice as to when they will be available so now I have an AM4 block that I can't make use of until they release more screws...

It took two and a half months for everything to arrive, no updates from the company as to what was going on, no communication or care. It was only a £250 order (with shipping costs) so probably deemed low value to them.

Whenever you email them, response times are fairly slow however when they do pick up a ticket they are fairly responsive, sadly they just don't care.

If you do order from them, I hope your experience is much better than mine. Maybe it's because I'm a UK customer and it's just too much work for them to deal with.

my buddy spent lots of money on this computer and they didn't even paste the cpu with thermal paste!!! hello........talk about a joke don't go with company there support sucks and they don't care if your shit fries, and to top it all off the bottom three fans stop working in 2 months... easy fix though. but still they want you to send it back on your dime even its there fault!!!!

Paar Sachen bestellt, nach einiger Zeit eine Mail erhalten, dass sich die Lieferung der Bestellung ca. 1 Monat nach hinten verschiebt, Bestellung von mir storniert, vom Support kam die Antwort, dass das Geld in 3 Tagen auf meinem Konto sei, was es nicht war, seitdem nichts mehr, Fristsetzung sowie Schreiben, dass der Anwalt eingeschaltet wird werden ignoriert.

Commande passée le 07/09/2024, livraison prévue le 21/10/2024...
A ce jour le 02/11/2024 aucune expédition, pas même de réponse au ticket ouvert...

Ouverture d'un litige paypal ce jour... on croise les doiogts !

Ce genre de pratique est inacceptable !

Ordered on the 14th of October, should have arrived by the 22nd of October. Today is the 31st of October and it still hasn't been shipped.
Created a ticket 12 days ago about the status of my order (everything has been in stock since ordering) - no reply until today.
I've created a PayPal case a few days ago and so far also no reply there.
When Googling you will find out that EKWB is in some financial troubles since a few months and that all of their bank accounts in Slovenia seem to be blocked.
Can't recommend ordering there.

Fast shipping, nice and fast Support, amazing products. I got my package within 4 Business days already. It was a big Order. 12 pieces.
Everything was well prepared for the shipping

Hat alles super geklappt vielen Dank bin großer Fan!
Der Liefertermin ist nicht ganz eingehalten worden 1 Tag Verspätung, kann passieren! Der Support war ok .
Gleich noch paar Sachen bestellen….

EK produces really nice but they are very expensive and you only get products for High End thinks like RTX 4080 & 4090. Nothing for the good and not expensive 4070 or less.
Update: After 1 year the Water Cooler didn't work anymore. For this short time I don't need to by expensive ekwb products. There was no support.

I decided to order from EKWB because they claimed there would be no import fees when shipping within the EU. This turned out to be completely false. I placed an order to Denmark, and when my package arrived, I was notified that I had to pay import taxes. I reached out to their support team, and they confirmed that these fees were indeed required. When I confronted them about the misleading claims on their website, I received no response at all.

I decided to return the package, which they received on the 8th of August. It's now the 29th of August, and I still haven't received my refund. I've been told it will take another week, which is unacceptable.

Do yourself a favor and avoid buying from EKWB. Their false advertising and lack of customer service make them completely unreliable.

Order number: 200320052

Good products, well secured in the package. Fast shipping, i recieved my order in France 4 days after, and for me a les stripe didn’t worked, they send me a new one very fastly. I recommend EKWB.

Eher 0 Sterne. Keine Antwort auf einen Status zu einer Bestellung erhalten. Noch die Ware.
Ich kann niemanden empfehlen bei diesem Unternehmen etwas zu bestellten.
Ich werde, wenn die letzte Frist nicht eingehalten wird meinen Anwalt einschalten und das Unternehmen hinsichtlich Internetbetrugs verklagen.

EK-Quantum Delta² TEC D-RGB - Full Nickel alot of problems from the begining when arive some screws mising then the temp were to hige when you dont run the unit its geting like 100c in windows in licht task only wen runing the crytec the tems whent below 20c but the cooler went crazy in 1 mhont and now its death no responce from them