EKM is for us an excellent way to trade on the net while staying within a controlled budget. The multiple free applications and extensions allow us to solve most of our company’s needs. EKM est... Näytä lisää
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Quick response to fixes for my shop! Yearly review & recommendations! Price for services within our budget for e-commerce! Basic plan for our shop fits in our budget as we do yearly review compa... Näytä lisää
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We have had excellent technical support from EKM staff, especially Rebecca who organised her team to give our eshop a major makeover. Right from the start she listened to what we wanted improved and t... Näytä lisää
What makes EKM so special? Well, it's a UK company giving exceptional customer service, even during the weekends. The staff are so knowledgeable & always courteous. Today is Sunday & I had a q... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Sell more with an online shop that never stops evolving. With EKM’s unique Evolution Mode your online shop will continually evolve and be optimised free, forever. You’ll have everything you need to grow your online business.
You’re not on your own with EKM
With access to our UK-based proactive support team and your own dedicated Ecommerce Manager, you’ll never be alone with EKM.
Whether moving from another platform or looking to expand your e-commerce business, EKM’s Ecommerce Managers are with you every step of the way.
Your UK-based Ecommerce Manager will be by your side as a dedicated point of contact, helping you sell more today, tomorrow and beyond.
Yhteystiedot
EKM, 107 Cheapside, EC2V 6DN, London, Yhdistynyt kuningaskunta
- 0333 004 0333
- support@ekm.com
- ekm.com
4,2
Hyvä
3 t. arvostelua
On vastannut 75 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Thank you so much for your quick…
Thank you so much Sam for your quick resonse to help me as it must have taken quite a bit of your time to sort out my problem.
Best Whishes
Robert
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Website has been down for about 10…
Website has been down for about 10 hours now. Left 3 voicemails on their emergency line and nothing. Meant to be 24/7 support
21. maaliskuuta 2026
Oma-aloitteinen arvostelu
Says 24/7 UK Based Support but whole…
Says 24/7 UK Based Support but whole day no reply and no way to contact anyone as it is Saturday.....
Our shop is down and no one cares.
Great.
21. maaliskuuta 2026
Oma-aloitteinen arvostelu
Thansk for the support of Rebecca
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EKM
Thank you for your five-star review.
We're glad to hear that Rebecca on our Customer Support Team was able to help you, and we'll be sure to pass your kind feedback along to her. It's always great to know when our team has been able to help.
Thanks again for taking the time to leave a review.
Good for start-ups and micro businesses, bad for established online retailers
EKM provides a platform with design templates, a point of contact for troubleshooting, hosting via a third-party, a third-party API and they continuously develop their software. This makes EKM ideal for businesses starting out in ecommerce, as one subscription covers all your needs and spreads much of the fixed costs across multiple subscribers. The downside is that as businesses grow, they will find the restrictions of a one-size-fits-all product constraining when they want agency work, and they will want to explore a wider choice of payment processors to save money, but find they cannot, as EKM limits the payment integrations they allow for monetisation purposes. The monthly subscription price is very reasonable for businesses with low ecommerce turnovers and most add-ons are free, but once annual revenue exceeds £1M, EKM is expensive and restricting. Turnover is probably the key decider on whether EKM is a good or bad choice.
20. helmikuuta 2026
Vastaus yritykseltä EKM
Thank you for taking the time to share your detailed review of the EKM online shop platform. We really appreciate you highlighting both the areas that have worked well for your business and the aspects you feel could be improved. Customer feedback plays an important role in how we shape our platform, and comments like yours help inform the features, functionality and services we develop in the future. Regarding payment integrations, we do promote our own payment gateway - EKMPay - as it offers the lowest fees and transaction rates available on the platform. We’re also sorry to hear that you feel the subscription pricing has become restrictive as your business has grown. We’d really like the opportunity to review your account with you and see if there are ways we can better support your EKM online shop moving forward, so a member of our team will be reaching out shortly. Thank you again for your feedback.
Hanna was very helpfull
11. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EKM
Thank you so much for your review! We're glad to hear that Hannah on our Customer Support Team was able to help you out. If there's anything else you need, please let us know.
Sam was very helpful and resolved our…
Sam was very helpful and resolved our querry. Sadly the performance of the website as to the generation of sales is very poor.
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EKM
Thank you for your 5-star review and for highlighting the support you received from Sam on our Customer Support Team. We’re really pleased to hear your query was resolved quickly and helpfully.
We’re sorry to hear you’re finding website performance challenging when it comes to generating sales. We understand how important this is for your business, and there are many tools and support available that can help improve performance and conversions. If you’d ever like to explore this further, our team would be more than happy to help and offer guidance.
Thanks again for your feedback - we truly appreciate you taking the time to share your experience.
The response to my query was quick
The response to my query was quick, easy to understand and very helpful. I like the fact that there are multiple avenues of getting support: via email, chat (both bot and human) and also over the phone. Very good.
29. tammikuuta 2026
Vastaus yritykseltä EKM
Thank you so much for the fantastic review! We’re delighted to hear that you found the response to your query quick, clear and helpful.
It’s great to know you value the different ways you can reach our Customer Support Team - we aim to make getting help as easy and convenient as possible, whatever works best for you. Your kind feedback means a lot to us and will be shared with the team.
Thank-You Dean
I cannot thank Dean James enough for going above and beyond to help me with the nightmare of the PCI DSS Compliance. The ClearAccept pci support team had emailed to say that the AoC submitted on 19/12/2025, was now not accepted; and instructed that I needed a QSA to ensure the compliance, even though this was not nessessary for a level 4 Company. The nightmare just continued when I was told that there needed to be a scan of the website. The questions asked from the "page bot" I had no idea about, or how to answer, which is when I contacted the support helpline and thankfully spoke to Dean. He contacted the Pci portal and managed to help me navigate through this ridiculous minefield. Now, I am thankfully still receiving ongoing support to help me through the rest of the scanning ordeal!!!...
27. tammikuuta 2026
Vastaus yritykseltä EKM
Thank you so much for taking the time to leave such a thoughtful review. We know PCI compliance can feel overwhelming, especially when the guidance isn’t always clear, so it’s great to hear that Dean from our Customer Support Team was able to step in and support you through the process.
Going above and beyond for our customers is exactly what we aim for, and we’ll make sure your kind words are shared with Dean and the ClearAccept PCI team. We’re really pleased you’re continuing to feel supported while you complete the remaining steps, and we’re here whenever you need us.
Thanks again for your feedback - it truly means a lot to us.
Always have qualified experts at the…
Always have qualified experts at the end of the line and they do understand business requirements.
22. tammikuuta 2026
Vastaus yritykseltä EKM
Thank you for the 5-star review! We’re delighted to hear you’ve had such a positive experience with our team.
Providing access to knowledgeable experts who understand real business needs is something we care deeply about, so we appreciate your feedback. If you ever need support in the future, we’ll be right here to help.
Great support by Hannah Williams
Great support by Hannah Williams, who investigated a customer payment issue for us.
1. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EKM
Thanks so much for your five-star review of Hannah on our Ecommerce Experts Team, and we're glad to hear she resolved your issue. Your feedback means the world to us - and we'll be sure to let her know!
Beth was very helpful and explained…
Beth was very helpful and explained well that the issue I thought I had was actually ok!
29. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä EKM
Thank you so much for your kind words! We’re delighted that Beth was able to help and clarify things for you. It’s always great to hear when our team can make things easier and give peace of mind. We really appreciate you taking the time to share your experience!
UNBELIEVABLE SERVICE - AVOID
I have been using EKM for around 9 years and unfortunately they have totally fallen apart as a business. They have no idea how long it will take to fix ANY issue (they just say as soon as possible). They have been trying to resolve and ongoing issue with Bing Ads which is costing me around 5k a month is lost revenue. My latest correspondence with Tom regarding this issue (after multiple times of chasing) was “The engineers are still working on this at the moment I don’t have a timeframe for this, but as soon as that is sorted, I will update you on this ticket.” - this was in June 2025!!!!!. They just expect people on the platform to go away if they ignore you enough. I have also been waiting for a member of the Management Team to call me for over 5 months to have a chat about some additional issues - still waiting. Now I have an issue with outgoing email order confirmations not reaching ANY customers - again they don't know how long it will be until they can provide me with a fix (the initial fix they gave me was incorrect).... It’s a real shame as they used to be good :-(
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä EKM
Hi Martin,
Thank you for taking the time to share your experience with us. We’re really sorry to hear how frustrating this has been, and we completely understand why the issues you’ve described have been so disappointing - especially given how long you’ve been with us.
We appreciate how stressful it can be when technical problems affect important areas of your business, and we’re sorry for the impact this has had on you. This isn’t the level of service we aim to provide.
Since posting this review (and the duplicate on our Google Business profile), you’ve been in regular contact with Beth, our Customer Service Team Leader. Beth spoke with you by phone on 16th December and continues to work closely with you via email to help ensure everything is resolved and running as expected.
Our understanding is that the issues raised have now been addressed, however we want to make sure you feel fully supported. If there’s anything still not working as it should, or if you have any further concerns, please continue the conversation with Beth via your open support ticket so she can look into this further for you.
We’re genuinely sorry that your recent experience hasn’t reflected the service you expect from us, and we appreciate you raising these concerns.
I have been with EKM for quite a few…
I have been with EKM for quite a few years. I am elderly now and need more help than I did. I worked with a lady who has now died. I thought I would have to give up. But no! Tia, Beth and Olivia stepped in. Olivia refreshed my site, lace making, despite not knowing the craft did a great job. Tia, who has held my hand from the beginning, and lovely Beth who got it all going , were there for me from beginning to end. What a great team. Thank you.💕
1. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä EKM
Thank you for such a heartfelt review. We’re truly touched by your kind words. It’s wonderful to hear that Tia, Beth, and Olivia could step in and support you - especially with such a personal and meaningful project like your EKM online shop. We’re so glad we could make things easier for you, and we really appreciate your loyalty over the years. 💕
Their service runs very smoothly and on…
Their service runs very smoothly and on the rare occasions that I need to contact them they’re very helpful and quick to resolve any issues.
26. marraskuuta 2025
Vastaus yritykseltä EKM
Thank you so much for your kind words! We’re thrilled to hear that you enjoy the service, and our team has been helpful whenever you’ve needed support. Your feedback really motivates us to keep providing quick and reliable assistance. We truly appreciate having you with us!
Quick response to fixes for my shop!
Quick response to fixes for my shop!
Yearly review & recommendations!
Price for services within our budget for e-commerce!
Basic plan for our shop fits in our budget as we do yearly review comparisons for service, “what you get for the price paid”!
Now into our 11 th year with EKM!
David Tozer, Dinkyclub.ca
27. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä EKM
Wow - 11 years with us! Thank you for your incredible loyalty and for taking the time to share such a detailed review. We’re delighted to hear that our support and plans continue to meet your needs and budget. Your ongoing trust means the world to us, and we look forward to supporting your EKM online shop for many more years to come!
Hanna was 1st class in sorting outmy…
Hanna was 1st class in sorting out my problem.
Best Wishes
Robert
21. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä EKM
Hi Robert,
Thank you so much for your lovely review. We’re delighted to hear that Hannah, on our Ecommerce Experts Team, was able to get everything sorted for you so smoothly. I’ll be sure to pass along your kind words - it will make her day!
Best wishes, and thanks again for taking the time to share your experience.
10 years strong with EKM - brilliant company!
EKM have been looking after us since I started with FGC over 10 years ago. The system is really easy to use and if there is ever an odd occasion we have an issue, the team are easy to speak with and it gets resolved really quick and efficiently. I recently spoke with EKM about wanting to freshen up our website (particularly the mobile view) and as we were still on an old template from 10 years ago, they very kindly completed a complimentary redesign! Olivia Foxton was so helpful and patient as it took a few months to get to the end result, but we are so pleased with it, and it's all working like a dream! Thanks for much EKM, we are still a very satisfied customer after 10+ years.
22. lokakuuta 2025
Vastaus yritykseltä EKM
Thank you so much for such an incredibly thoughtful review. We’re truly honoured to have supported you for over 10 years - it means a lot to the whole team. It’s wonderful to hear that the new design has made such a difference, and I know Olivia on our Design Team will be thrilled to hear your feedback.
We’re so grateful for your continued trust in us after all these years! If you ever need anything at all, we’re always here to help.
Amazing platform and incredible…
Amazing platform and incredible support. Cant recommend enough.
18. marraskuuta 2025
Vastaus yritykseltä EKM
Thank you for the fantastic review! We’re so pleased to hear that you’re enjoying the EKM online shop platform and that you find the Customer Support Team helpful. Your recommendation means the world to us, and we’re here whenever you need a hand.
Vastaus yritykseltä EKM
Thank you for the kind words! We’re glad to hear you received a quick and helpful response. If there’s ever anything else you need, please don’t hesitate to get in touch - we’re always happy to help.
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