Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
2,6
6 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 60 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Ordered a dress for a special occasion but it took nearly 4 weeks to arrived. . The dress was the wrong colour and the material felt like a shower curtain! The belt was very poor quality, damaged and not at all like the image. Asked for a refund and offered 10%back!! This dress was made in china, not the UK. Very disappointed.
I ordered a jacket for my father's Christmas present on the 30/11/25. It was not sent from London but was sent from China and took 3 weeks to arrive. It certainly was not the jacket that I ordered. It was very poor quality and had no labels inside the jacket. It definitely was not worth the price that I paid for it. I immediately contacted them to try and return the item for a full refund but as yet I have had no response from them. Very disappointed, I would avoid buying from them.
Honest feedback after my order... the jacket looks nice but the sleeves were too long and too wide for me. I had to stich it my self to fit my arms. For the price it didn’t feel worth it, so I wouldn’t recommend this one and I regret buying this.
Ordered a jacket and shorts, the jacket did arrive not from London at all from China by the looks of it. Very poor quality jacket that I wish to return but the Eden London website has vanished. I will be chasing a refund.
Yes I do accept that you are a small company but you should not waste your time and mine, sending this type of rubbish through. I have photos of the garments that were sent if you are interested?!!
Vastaus yritykseltä Eden London
Hi Mike,
We’re truly sorry to read this — it’s really upsetting to know your experience hasn’t met expectations. We completely understand how frustrating it must feel when something you’ve ordered doesn’t arrive as hoped.
To clarify, Eden London is a UK-registered brand operated by a small local team. While we do partner with international fulfilment centres to help manage stock and delivery, all of our customer service and operations are handled here in the UK. We never want this to cause confusion, and we’ll be reviewing how this information is communicated on our website to make it clearer.
Please contact us directly at info@eden-london.com
so we can look into your order and sort your return or refund properly. Even one unhappy customer matters a lot to us, and we’d really like to put this right for you.
We’re a small team doing our best every day, and messages like yours — while difficult to read — remind us why we need to keep improving.
Warm regards,
The Eden London Team
Ordered some nice looking 'handcrafted leather Oxford shoes' with the promise of a 14 day money back guarantee.
What arrived was vegan leather shoes of questionable durability, IN THE WRONG SIZE, AND IN THE WRONG COLOUR.
eden-london.com not even acknowledging email requests (4 so far) for refund.
Vastaus yritykseltä Eden London
Hi Mr Fowler,
We’re genuinely sorry to hear this — it’s very upsetting to know your experience left you feeling frustrated and disappointed. That’s never what we want for anyone who shops with us.
To clarify, Eden London is a UK-registered brand operated by a small local team. While our fulfilment partners are based internationally to help speed up delivery, our customer support and operations are fully managed here in the UK. We always reply to messages, so if you haven’t heard back, it’s possible our emails may have landed in your junk folder or not reached you at all.
Please email us again at info@eden-london.com
with “Trustpilot” in the subject line — we’ll personally review your order and make sure your refund or replacement is handled right away.
We’re a small team who truly care about doing things properly, and it’s honestly hard to read when someone feels let down. Feedback like yours keeps us pushing to do better and communicate more clearly.
Warm regards,
The Eden London Team
Buyer beware. A facebook ad lured me into buying two pairs of shoes, a dress and a shirt. A quick order confirmation arrived and eventually after two weeks so did the items. The shoes were the wrong size and the garments of questionable quality, neither of which I would dress my dog in. Despite emailing Eden to tell them I would be returning the items because they were the wrong size, I have heard nothing. They are not UK based. I will be pursuing my refund.
Vastaus yritykseltä Eden London
Hi Julie,
We’re truly sorry to read this — it’s really upsetting to know that your experience left you feeling disappointed and misled. We completely understand why you’d be frustrated, and we never want anyone to feel that way after shopping with us.
Just to clarify, Eden London is a UK-registered brand operated by a small local team. While we partner with international warehouses to help with stock management and faster fulfilment, all our customer service and operations are handled here in the UK. We work hard every day to do things right, and it’s disheartening to hear that we’ve fallen short in your case.
Please email us again at info@eden-london.com
and include “Trustpilot” in your subject line — our support team will make sure your message is prioritised and that your order is reviewed straight away.
We’re a small team that truly cares about our customers and we take feedback like this to heart. It helps us learn and keep improving, even when it’s hard to read.
Warm regards,
The Eden London Team
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.
