Eddie Wright Car Supermarket Arvostelua 2 245

Dave Burdett was fantastic , great guy made buying my new car a pleasure thank you so much 😊

I bought a car from Eddie Wright on 15th March and was told I could pick it up on 19th March as it needed a new part fitting. The night before they rang and said it wouldn’t be ready and offered me a courtesy car to pick up which would be the same size car as I had bought. When I arrived the car was much smaller. My family are struggling to fit in it. I still have this car 11 days later. They then told me to pick up the new car up the Tuesday. They rang and said it needed valeting so to come on the Friday. The night before they rang and said the part wasn’t even in but I could pick the car up on the Friday afternoon after it hadn’t been valeted . I couldn’t make that day so arranged for the Saturday. They rang Saturday morning to say the car part still wasn’t it! So it wasn’t anywhere near ready. Mis communication!
They said they would ring at lunch time today (Monday) and no one did. My husband made numerous calls.
When they answered
said they could deliver the car tomorrow but I can’t have a time. So my day tomorrow is now on hold until they give me a time. That’s if the car actually arrives

I was allowed to leave with a car that had an electrical fault. I was told the replacement part would take 2-3 working days to arrive, it took 8 (12 days total). When I went back in to the branch to query why nobody had got in touch regarding the delay on the part, I was promised a phone call the next day with an update. This call never came. Eventually the fault was rectified, but only after a second electrical fault occured caused by the same faulty part. I had to return to the branch to get them to finally prioritising fixing the vehicle the next day. Overall a poor experience with what felt like zero empathy from the sales department when faults was reported. I honestly expected some priority as a customer allowed to leave with a faulty vehicle costing £21k.

Fast, efficient friendly service from Dave Burdett.

Lewis been great all through the sale of nissan juke couldn't fault dealer ship..

Bought a new car from here today. Had to part ex my old car but had a very pleasant experience and drove away in the new car within the hour. Lewis was the salesman I dealt with, very nice chap!

Dave Burnett dealt with me very helpful,would recommend

This is my second car purchased from Eddie wright and both times have been plain sailing. Mark, who I dealt with this time around, has gone over and beyond to make sure I was happy and made this experience very good. He was very honest and always in communication with me through out the whole process.

Would highly recommend these guys to anyone and will definitely be purchasing again from here!

Lovely experience, mark was very helpful, straight forward and made the whole thing simple and easy

Was seen today by Dave Burdett in the Scunthorpe branch,Great service, well looked after by Dave, everything made super simple, made to feel comfortable and confident in my purchase!

Fab, friendly service and advice. No pressure, got the car I wanted with ease. Thank you Dave Burnett

Just bought my new car from Eddie wright, dealt with a gentleman called Dave Burdett who made the process very quick easy and pain free for me. Thankyou very much and I’m very excited

The car sales man Lewis, made the experience very smooth, did exactly what I asked for. Explained everything very well. Very welcoming, knows how to match his audience, very good banta made the experience so much better!

First time buying here. Really please with purchase and PX. Lewis was really knowledgeable and helped at every step of the way. Would recommend 100% Thankyou

Excellent service from Dave Burdett. Return customer

Mark Smith was very welcoming and very professional and a really nice guy. We think he is a great ambassador for the company. The car is brilliant, presented in pristine condition and we are over the moon with the car and the company. The down side was we had a 200 mile journey home that's how good they are.

Had a brilliant experience very straight forward. We dealt with Dave Burnett and he was very informative and helpful. Super happy with the service.

Exceptional service! Lewis was amazing! He made us feel at ease, no pressure and answered any questions we had.
Would definately recommend this dealership so welcoming and helpful.
Thank you!

Mark has made the whole process easy and enjoyable. There was no pressure and lots of information. I would definitely recommend

Absolutely great experience buying a car with Mark Smith, great salesman! Cheers