Eco Web Hosting Arvostelua 

The current migration to the new infrastructure is an absolute mess.

Having a number of websites hosted with varying ages of code, but all working just fine yesterday, it seems they just implemented a one size fits all with a couple of different control panel layouts and zero explanations. We are apparently to recode on the fly, due to PHP variations which we could do if the website was actually up or the FTP actually worked.

Clients are really unhappy, which is understandable since first their email went down, then three websites have been down all day and there has been no response bar a canned email. Promising to look at the problem.

To be honest I really liked this company and their service was great so I am utterly shocked by this insane behaviour and guess they got sold to some heartless ecorp. There will be another migration quiet soon once I can get back in.

Avoid this company, even if it's the only hosting provider left. All my domains are down and not available on the Global DNS servers, thus not accessible. OMG So Bad people is their.
The customer service is extremely poor, and their migration process is terribly managed.

As everyone else has commented they appear to have been purchased and... what a way to destroy a once great company overnight! Support has gone from hero to zero under the new ownership and they are quite literally damaging businesses with no care whatsoever. Avoid if you value your business and data! I can see a class action law suit coming for these guys!

New system is not working well. I recommend staying away until it’s fixed. Was a good company, maybe has new management? Not sure. All I know is they forced me onto a new server system that’s has not been fully battle tested!

If you want a fast and reliable hosting company, with great customer service, then this company is definitely not for you.

No email, in or out, no website, and no contact from company for 4 days.

The only positive is that they've gone from a very big company to a very small one over night!

Formerly Competent But New Ownership!

This used to be a good small web hosting company. Environmental kudos, reasonable price, decent service.

And then...

Reportedly it's under new owners and boy they are happy to throw their entire brand reputation and customer base away so they can't have paid a lot for it. Migrating websites to new combined servers has erased reams of content and there were no backups taken before the migration so the customer support can't help. Even the new installations no longer have auto back up, so further hosting crunches will be just as bad. Lots of email has been lost in the transition process too. They are just an embarassment - a couple of years ago or even six months ago I'd've given a big recommendation but as a load of other customers are reporting here now - it's no longer a competent service provider. Avoid.

I have been with EWH for 10 years. It used to be OK, but after the migration to new servers in past days, I have never seen such catastrophic failure in my life and I have been in this field for years now.
The support is completelly unresponsive - not answering my urgent tickets and when they finally do (24h+), they answer it without reading the corespondance so keep asking same questions. Stalling instead of taking actions, and so on.
It has been 6 days with all websites and even emails down for one of my clients. Disaster... do not buy this hosting. I will def move to another provider as quickly as their unresponsive support will enable me.

The 'seamless' migration hasn't gone well. I would look elsewhere, this isn't the first major issue I've had with Eco web hosting lack of interest in issues. The migration was left in a 'failed' state for 2.5 days with no notification or communications from the company at all.

It's getting sloppy. I was happy with Ecowebhosting for many years, but this year... First, they unilaterally transferred away one of my domains. Just one. I can no longer manage it on their website nor does their ticket about it inform me where else I should manage it. Having to manage one of your domains in a difference place is annoying anyway. Questioned about this, they're taking days to reply. Now there's the whole new nightmare of their freaking migration. Sites were down, databases were renamed, FTP accounts were deleted, post-migration DBs do not seem to have been correctly synced. It's better to stay away from this company right now, if you can.

I put my trust in Eco Web as my clients put their trust in me. Now you cut the hosting and people are missing emails and still offline. I have been making excuses for 4 days and heard insults for four days due to your migration. Not that you care in the least because even the support is half answered and could not care less about the impact it has. The one company that has still not had they sync started is a Medical Company. They have patients to answer and emails to get back to. They have been without information for 4 days. Truly I have no words. Your Hosting is unreliable. Unlike your Tagline Eco Web Hosting — Fast, reliable, and friendly hosting 

STAY WELL AWAY... I have been with Eco Web Hosting for about 8-9 years now and NEVER had a problem until they were bought out by Enix a few months ago and have now moved the infrastructure. This has been an abslute nightmare as i host a lot of websites and they have completeley desctroyed pretty much all of them in terms if site speed... I have learned that 20i hosted the old servers fro them so looks like ill be transferring to them now.

I wish I could give minus stars. I have about 8 websites hosted with EWH. The amount of times they've gone down over the last few months is ridiculous. And not temporarily, their hosting migrations have caused permanent issues that I've then had to spend hours going in, diagnosing and eventually fixing. They give you no notice of any work they're doing, stuff just goes offline and that's your cue to put aside a few weekend hours to fix it.

My partner has their own hosting with EWH and have had exactly the same situation. I'm so regretful that I renewed for another year just as the issues starting as I had no idea how bad it was going to get.

Two of my websites were down for 48 hours with no email capacity. It's now 6 days on with erratic email service post-migration. I've lost many emails and folders full of critical emails. Their lack of accountability and customer service is appalling. Since the company were bought out, they've gone rapidly downhill.

Avoid by all means necessary, absolutely appalling service since their "seamless migration to faster and more reliable servers" on 6th June 2025.

All 12 of my sites were down post migration due to all of them missing SQL databases, emails are patchy/not working at all for some clients.

Support is non existent despite raising a ticket as urgent when I have clients on my back, I cannot even access certain hosting packages using their new "DirectAdmin" console as it states I do not have authority to access?!!

And to make things even worse, I cannot update my domain tags myself to even move away to another hosting provider, stating "please contact customer support to perform this on your behalf"

Well guess what, technical support have still not responded to me and it's been over 48 hours now, I have websites and emails down, but no one seems to even care!

It looks like I'm another one on the long and growing list of people who have had an issue with the recent migration and then a compounding issue of pretty terrible support.

One particular email account – for my business – has mysteriously only synced some of the folders. The rest are gone, including business records for Companies House and HMRC.

Nobody's taking any ownership of a ticket, and I reached out to Dennis Nind, listed as the "Chief Experience Officer," on LinkedIn to raise my issue further. He's clearly seen my message as he checked my LinkedIn profile, but he hasn't responded. So much for "our commitment to excellence and the goal of helping our clients succeed" and being "committed to elevating the hosting experience through innovation, customer care, and continuous improvement."

They just don't seem to care enough to communicate

I've been with eco for way over 15 years, up until a week ago I've had no worries with them at all. Since the migration I'm having the same problems as everyone else! Emails are always down, websites don't work, customer service is almost non existent. I've got clients on my back asking what's going on, I don't have an answer because nobody is telling me what's going on.

This is a disgrace!!

Could not be more frustrated and disappointed with the service. They migrated to a new server and all I have had are problems: clients with patchy emails, mail that hasn't migrated properly, autoresponders not working. All compounded by awful, patronising AI generated responses telling me they understand my frustration and thanking me for my patience are just not good enough. Responding to messages saying it may take a few hours when it has already been literally days. Asking for error logs when they are already part of the message sent to them just shows that they aren't even reading messages to the end. It's taking days to respond to tech support messages whereas a year ago it was an instant chat feature. They used to be great, but now couldn't be worse.

Very helpful and always respond quickly, A thumbs up from me.

What a total mess. Nothing working and no resolution through support. Support telephone number has been pulled so can't even speak with anyone. On replies I have had through tickets, there is no acceptance that the email and web service losses are down to upgrade and migration yet it is obvious from here that we are by no means the only ones with an issue. This has now cost me 2 days work with a lot more in front of me as it now looks like all our own and client emails will have to be reformatted. This is a disaster that will have far reaching consequences for my client relationships.

Quick to resolve my technical issues and responsive.