Eclectic Niche Arvostelua 

Poor service, ordered a product which upon delivery was the incorrect product. The correct product is out of stock. We were told we would not get the refund unless we send back the product in its original packaging. No phone number to contact company, only email which again very poor level of communication especially as products are meant to be high end.

Ordered a chest of drawers which was delivered whilst I was away from home on a business trip. Opened package when I returned home to find item badly scratched. Submitted photographic evidence of damage which showed also that the original internal packaging was intact. Took at least four chasing emails and a series of interactions with the on-site chat team before I could get any kind of sensible engagement or response from Eclectic Niche.

When the response did come I was informed that because I didn't open the package within 48 hours of it being delivered I was not due a refund, replacement or repair. I'm clever, but not clever enough to remotely open a parcel delivered to my home.

The whole experience has left a bit of a sour taste. Receiving a damaged item is bad enough but to be repeatedly ignored when raising the issue was absolutely disgraceful. I have several chat transcripts where the company's representative promises a response and yet nothing was received until I chased very aggressively (which I hated doing but felt I had no choice).

In summary, I won't be using this company again. They treated me with absolute contempt throughout the process and now I'm left with a piece of furniture that I'm going to have to pay to have repaired.

Lovely chair, very comfy and very stylish. I am pleased!

Great looking mirror. Swift delivery and will buy again from them. Mirror turned out to be a bit small for where I initially wanted it but looked even better in the alternative space.

Very sad to say but try and avoid this site! After queries and discussion about certain product, we were happy to place an order. We used opportunity and Black Friday deal, paid and received the conformation email. However the following day we’ve received an email via PayPal to say that we’ve been refunded and our order has been cancelled without any explanation, without contacting us first.
After I reached out to Eclectic Niche, I’ve been told it’s been an online glitch! Now, the stools that I’ve chosen was double the price on their site. How is that possible?
By choosing this company, I missed out on a good deal elsewhere and it will cost me £££ more.
Very misleading and mistrusting experience. Please be wary of Eclectic Niche.

Very impressed with the help and efficiency of this firm and I received my console table ahead of time and am very happy with it.
I thoroughly recommend this company!
Rita H Toubkin

As per other reviews, I had to wait 5 months for my chair. An update would have been useful. Also, my fault for not noticing, but the office chair doesn't come with castors which makes manouevering it under my desk a bit tricky. But it's very comfy and looks great!

The chair is absolutely beautiful but was delivered long after it was promised. Then the delivery company damaged our property and three weeks later I am trying to get compensation.

Interesting that you have asked for a review of a product that I have not yet received! In your defence you did tell me of the likely delay. You collected my money very efficiently.

Two Beautiful side tables delivered when promised. These tables are of great quality and compliment our room perfectly. Great service would recommend.

Absolutely stunning mirror and amazing customer service.

I ordered a very large mirror from Eclectic Niche but unfortunately it came damaged. After I had emailed customer services pictures of the damage, a new one was promptly ordered, and although I'd expected a long lead time for the replacement, it soon arrived and in perfect condition.
Would have been nice to speak to someone on the phone rather than having to wait for a response to an email (but maybe that's my age!), would definitely use Eclectic Niche again.

Beautiful lights & excellent service. Extremely happy with my purchase.

The furniture that I ordered was for my new home. I am yet to move, but I really like the design and the price is affordable. Would recommend.

Very competitive on price and friendly and efficient service. I will definitely shop with them again.

Great online shopping experience. Great product. Good delivery service.

Purchased a 12light pendant from Eclectic Niche. There was a small problem but it was not an issue for these guys, it was resolved with very little fuss. Would definitely shop here again. Thank you for a lovely shopping experience

Very poor communication from this company. I ordered a floor lamp and only found out it was out of stock after I contacted them. I was then asked if I was willing to wait for restock in a few weeks, I said I would wait. The restock date passed and I hadn’t received anymore correspondence so I contacted them again to be told the restock date was put back another 5weeks. I asked for a refund which was processed immediately. Just disappointed with the lack of communication to get basic information.

Great price and really pleased with the product. Also fantastic customer service from start to finish, including checking that I had received my delivery. The personal touch makes a huge difference.