eBagArvostelua 

Обслужването винаги е на ниво! Продуктите са страхотни и доставчиците отзивчиви!

I ordered specific amount of meat (2kg) from ebag at a price shown at checkout, after which I paid online and my money was deducted immediately. When money is deducted from your debit/credit card, a contract is therefor made between the seller and the buyer.

After the order was paid, I was told the actual weight of the meat was higher (0.5kg + more) and that an additional payment was required, otherwise the order could be cancelled.

From a consumer standpoint, this is not acceptable and not legal in the EU.

When an online order is placed and paid for, the price agreed at checkout should be final. Increasing the price after payment, based on internal weighing, puts the customer in a position where they must either pay more than agreed or lose the order altogether. That shifts the commercial and financial risk entirely onto the consumer.

For products sold by weight, the reasonable and widely accepted approach is to confirm the final weight and price before charging, or to deliver the ordered quantity at the agreed price. Generating extra charges after payment — even if mentioned in general terms and conditions — undermines price transparency and informed consent and violates several EU Consumer Protection laws.

This is not about a few grams or cents, but about principle and process. Users should not have to renegotiate a paid order after checkout.

I am keeping records of this interaction and would encourage the ebag.bg to review and change this practice as soon as possible to comply with EU laws.

In addition to that, it took me almost two weeks of e-mails their customer service, which replied to me with degrading and passive aggressive responses. Responses such as citing Terms and Conditions to me which DIRECTLY violate EU laws.

In their responses, their customer service supervisor, and even their direct customer service manager first stated that the produce I ordered is not packaged in the weight I wanted to order, but then immediately admitted that I could return what I bought and could get a lower amount.

This admission shows that they CAN actually NOT OVERCHARGE you if they want, they just do not want to. This shows that they FORCE this on their users to SELL MORE and GET MORE MONEY.

This is a severe legal grey area and the only reason they are not sued to oblivion is because we live in a country that does not often enforce laws on such companies.

The management of ebag.bg should be deeply ashamed of this practice. I have documented this incident and will seek advice and assistance from the proper institution since they REFUSE to change how orders work.

They should not ALLOW DIGITAL PAYMENTS if the weight/price will be MORE after payment. They SHOULD ALLOW USERS to choose a SETTING that EXPLICITLY TELLS the employees that package the produce to NOT EXCEED WHAT WAS PAID if PAID DIGITALLY. IF NOT, THESE EMPLOYEES SHOULD BE TERMINATED FROM THEIR POSITIONS IMMEDIATELY.

I’ve been using eBag since early 2025, and it’s been a game-change.I never looked back! Every delivery arrives right on time, without fail. The delivery folks are always super friendly and professional, making the whole experience a joy. Highly recommend to everyone!

The service is great, and the staff is always friendly and punctual, often arriving early, which I appreciate.
That said, I don’t like that when product substitutions cost more, you're not asked to confirm the change. It would be better if customers could approve or decline higher-priced replacements.
Also, the use of paper bags feels excessive, small items are often bagged separately while heavier items are split unnecessarily. It seems wasteful and could be rethought.
The food quality is very good though. I was especially impressed with the fish.
Overall, a solid experience with a few things that could be improved.

Изключително разочарована съм от ebag!
Услугата, която предлагате, е под всякаква критика. Поръчката ми беше закъсняла, продуктите бяха в лошо състояние, а някои дори липсваха. Никой от екипа ви не намери за нужно да ме информира или да се извини за неудобството. Това е абсолютно непрофесионално и показва пълно неуважение към клиентите.
Когато човек поръчва храна и разчита на вашата услуга, очаква коректност и точност, а не разочарование и нерви. За цените, които взимате, качеството трябва да е на много по-високо ниво.
Няма как да препоръчам ebag на когото и да било – напротив, ще предупреждавам приятели и познати да не си губят времето и парите!

They are currently impeccable! I order from them every week and this way I don’t need to stand the rude attitude in the grocery store vendors in my neighbourhood. Highly recommend!

They were terrible at the beginning, but it's good that they became the leader of the BG online market. And they are the 1st with such a serious request. I have been using them since they opened locally.

They have almost everything for consumption, they have a great website, their deliveries, communication with them, the guys' bags - everything is very good. And it's good that they continue to upgrade and improve.
One idea is to have more competitive prices, and they will hit the top.

High quality products and fast, prompt delivery. Lots of promotions and interesting products. The communication with the support team is also great.