Snippy Customer Service + Charge Despite Cancellation
I signed up for a free trial and canceled shortly after because the website was glitchy and didn’t seem like a good fit for my classroom. Despite canceling, I was still charged and had to cancel a second time.
A few minutes after the second cancellation, I emailed the company requesting a refund otherwise I’d dispute with my bank. Customer service denied my first cancellation (which could have been a system glitch and I would’ve understood that completely), but I was disappointed by the tone of the response, which included being called “dishonest” and “threatening.”
To their credit, they did issue a refund quickly, which I appreciate– that’s the reason for 2 stars instead of 1. I also later learned they have a 30-day satisfaction guarantee, so I would recommend reaching out to them directly before disputing any charges.
As a busy person, I didn’t have time to dig into policies or realize this was a small business, and the unexpected $50 charge was significant for me. I’m glad it was resolved quickly, but the interaction itself felt unprofessional and could have been handled more respectfully.
I wasn’t planning to leave a review, but the customer service experience prompted me to share. I wish this had been a smoother experience.








