Easterns Automotive Group Arvostelua 

864
TrustScore 1.5/5 tähteä

1,7

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Two confirmed appointments, zero cars—Easterns completely wasted my time. I am extremely frustrated with the total lack of professionalism and communication at Easterns Automotive Group. I scheduled c... Näytä lisää

Saanut 1/5 tähteä

Careful this dealership uses bait & switch pricing and Rip off dealer fee's should be illegal in USA but here we are. Taxes are understood and make sense, fees include $559.75 DMV (That is way too hig... Näytä lisää

Saanut 5/5 tähteä

It was a Friday night after work, I was tired & irritated. Thanks to Devan Young’s great customer service, I had a very pleasant experience!! I was not pressured, he was real genuine, I didn’t feel ju... Näytä lisää

Yritys on vastannut

Saanut 2/5 tähteä

My sales lady Yanna P. was very thoughtful and had good ideas. She asked inquisitive questions and valued all of my feedback. The finance manager Mike J. was very nice and made sure I was able to get... Näytä lisää

Yrityksen tiedot

  1. Autoliike
  2. Autotarvikkeet

Yrityksen kirjoittama

Easterns Automotive Group is a family owned Used Car Dealership that opened in 1988. With the slogan Where Your Job is Your Credit®, Easterns became one of the DMV’s premier Car Dealerships. Eastern has sold over 140,000 used vehicles, totaling over Two Billion Dollars in sales. Easterns corporate headquarters and central reconditioning facility are located in Sterling, VA, and the company currently operates seven locations around DC, Maryland and Virginia.


Yhteystiedot

1,7

Huono

TrustScore 1.5/5 tähteä

864 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

1,7

Kaikki arvostelut

(864)

5 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Best dealership

They provided excellent service. I was a first time buyer and they helped me make the right decision and explained everything really well. I loved my experience.

12. tammikuuta 2019
Oma-aloitteinen arvostelu
Easterns Automotive Group-logo

Vastaus yritykseltä Easterns Automotive Group

Congratulations on being a first time buyer! This a major accomplishment!

Saanut 1/5 tähteä

poor customer service from management

12. tammikuuta 2019
Oma-aloitteinen arvostelu
Easterns Automotive Group-logo

Vastaus yritykseltä Easterns Automotive Group

Hi there,

We want to apologize for anything that may have caused you to feel this way. We would love to address your all of your concerns regarding your visit. We have a Customer Care team that works to assist our customers. Please know that we are here to help! Customer Care E-mail: customercare@easterns.com / Phone: (877)-927-5004

Saanut 5/5 tähteä

The service was the best that I have…

The service was the best that I have had in years, anyone looking for a car Eastern should be your only stop.

11. tammikuuta 2019
Oma-aloitteinen arvostelu
Easterns Automotive Group-logo

Vastaus yritykseltä Easterns Automotive Group

Well said, Joyce! We cannot thank you enough for choosing Easterns!

Saanut 5/5 tähteä

They are The best dealer and I said…

They are The best dealer and I said Thank For everthing

10. tammikuuta 2019
Oma-aloitteinen arvostelu
Easterns Automotive Group-logo

Vastaus yritykseltä Easterns Automotive Group

Hello Marvin,

Thank you for your support! It is truly great to have you as an Easterns customer.

Saanut 5/5 tähteä

My Name Ford an I had bad credit an I…

My Name Ford an I had bad credit an I thought I could not get a car but little did I know that Ali at the temple hills location was amazing did everything he said he would do an I rolled out same day with my new car Thanks to Ali an the team I had a great experience

10. tammikuuta 2019
Oma-aloitteinen arvostelu
Easterns Automotive Group-logo

Vastaus yritykseltä Easterns Automotive Group

At Eastern Motors, your job is your credit! You came to the right place, Pierre! Congratulations on your new car! Enjoy!

Saanut 5/5 tähteä

Working with our salesman Ali

Working with our salesman Ali, and the Eastern organization was such a pleasure. I thank you for working with me and my unique situation to get me in a car I wanted. Thank you so much.

10. tammikuuta 2019
Oma-aloitteinen arvostelu
Easterns Automotive Group-logo

Vastaus yritykseltä Easterns Automotive Group

No problem, Phyllis! It is such a pleasure to have you as an Easterns customer. Best of luck your new ride!

Saanut 5/5 tähteä

first dealership purchase

I was assisted by Angel and he was a great help. It was my first time purchasing from a dealership and he made sure I understood everything and answered all my questions. I would definitely recommend this place

10. tammikuuta 2019
Oma-aloitteinen arvostelu
Easterns Automotive Group-logo

Vastaus yritykseltä Easterns Automotive Group

It's nice to know that Easterns is highly recommended! Thank you, Jordan. It would be an honor to assist your family and friends.

Saanut 1/5 tähteä

Straight up bad experience from the…

Straight up bad experience from the dealer to the cooperate office I do not recommend

10. tammikuuta 2019
Oma-aloitteinen arvostelu
Easterns Automotive Group-logo

Vastaus yritykseltä Easterns Automotive Group

Hi Jamal,

We're so sorry to hear this! Please keep in mind that we have been in business for over 30+ years and take our customer service very seriously. We even have an A+ rating with the BBB. Please contact our Customer Care Team as they would be more than happy to assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

Saanut 5/5 tähteä

Ecstatic with Eastern

An all around great experience from start to finish. Worked with Desmond Jones who was terrific. Smart, engaging and easy to work with. Couldn’t be happier with the Eastern team. Everyone was professional,pleasant and eager to assist. I would recommend Eastern to anyone!

10. tammikuuta 2019
Oma-aloitteinen arvostelu
Easterns Automotive Group-logo

Vastaus yritykseltä Easterns Automotive Group

Hello John,

We're so happy to hear that you enjoyed your visit with Desmond and the rest of the Easterns team. Your feedback is greatly appreciated!

Saanut 5/5 tähteä

I had a great experience at the…

I had a great experience at the sterling location eastern motors. Randy, found a car that fits me and my family. Excellent customer service.

10. tammikuuta 2019
Oma-aloitteinen arvostelu
Easterns Automotive Group-logo

Vastaus yritykseltä Easterns Automotive Group

Excellent! Your happiness as a customer is all that matters for us. Come again!

Saanut 5/5 tähteä

Had some credit issues

Had some credit issues. Team work to get me the best deal and within my budget.

10. tammikuuta 2019
Oma-aloitteinen arvostelu
Easterns Automotive Group-logo

Vastaus yritykseltä Easterns Automotive Group

At Eastern Motors, your job is your credit!

Saanut 5/5 tähteä

Great experience

Great experience, great prices and well trained Salespeople

10. tammikuuta 2019
Oma-aloitteinen arvostelu
Easterns Automotive Group-logo

Vastaus yritykseltä Easterns Automotive Group

That's what we strive for! It's so nice to know that our hard work doesn't go unnoticed. Please recommend us to your family and friends!

Saanut 5/5 tähteä

My experience with Eastern Motors was a…

My experience with Eastern Motors was a very rewarding one they were very congenial very helpful and we're concerned with making sure that all areas of concern were addressed and I would advise my friends to go there the car is one owner and I have a Carfax to give you a Carfax and go over every detail of the buying process to go over all your papers explain things to you and address any questions that you have I'm very pleased with what I have and will always give them a high rating

9. tammikuuta 2019
Oma-aloitteinen arvostelu
Easterns Automotive Group-logo

Vastaus yritykseltä Easterns Automotive Group

Hi Janet,

Wonderful! You're so right! A Carfax report is very important when buying a vehicle. We share the Carfax report with our customers for each vehicle that we sell. It's important to us that our customers know the history of the car they are buying.

Saanut 1/5 tähteä

Scandalous

Very sneaky. Tried to make me pay him directly so he can “do something” for me don’t trust hughes!!

9. tammikuuta 2019
Oma-aloitteinen arvostelu
Easterns Automotive Group-logo

Vastaus yritykseltä Easterns Automotive Group

Hello there,

There must have been some type of miscommunication. . Easterns has always been a company that works tirelessly to help our customers. Please keep in mind that we have been in business for over 30+ years and take our customer service very seriously. We even have an A+ rating with the BBB. Please contact our Customer Care Team as they would be more than happy to assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

Saanut 5/5 tähteä

AWESOME AWESOME AWESOME

I have ALWAYS purchased new cars and I was a little skeptical about purchasing a used car, but Alex and Jentry were very helpful and very knowledgeable about selling cars and financing options.

9. tammikuuta 2019
Oma-aloitteinen arvostelu
Easterns Automotive Group-logo

Vastaus yritykseltä Easterns Automotive Group

There's nothing better than options! Here at Easterns, we have plenty!

Saanut 5/5 tähteä

I didn’t mean to get them five stars I…

I didn’t mean to get them five stars I wanted to give them -5 stars the manager ain’t good but the sales persons is real good

9. tammikuuta 2019
Oma-aloitteinen arvostelu
Easterns Automotive Group-logo

Vastaus yritykseltä Easterns Automotive Group

Hi Robert,

Thanks for sharing both the pros and cons of your Easterns experience. This information is imperative so that we can do everything in our power to assist you. Please contact our Customer Care Team so that we can come up with a solution that best fits your needs. E-mail: customercare@easterns.com / Phone: (877)-927-5004

Saanut 1/5 tähteä

Regret coming here

I bought my car on 12/18/18. The day I got it the battery was dead. They jump started my car and had it running for me to get it warm. Of course I wasn't told it needed a new battery. I had to get it taken to a local dealership to have replaced because they wanted me to pay to have my car towed at miles back to them so they could replace it. It would have cost more to have the car towed. When I finally got a manager to address the issue, I was told to eat the cost because I didnt have my car fixed by them. 11 days later my check engine light comes on. It's 3 days later and my car is still in the shop. The person who sold me the car has yet to even return my phone call. This is have they treat their customers?

9. tammikuuta 2019
Oma-aloitteinen arvostelu
Easterns Automotive Group-logo

Vastaus yritykseltä Easterns Automotive Group

Hi Ashley,

We apologize for the inconvenience! Please know that we are in fact here to help. Please contact our Customer Care Team as they would be more than happy to assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

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