Two confirmed appointments, zero cars—Easterns completely wasted my time. I am extremely frustrated with the total lack of professionalism and communication at Easterns Automotive Group. I scheduled c... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Careful this dealership uses bait & switch pricing and Rip off dealer fee's should be illegal in USA but here we are. Taxes are understood and make sense, fees include $559.75 DMV (That is way too hig... Näytä lisää
It was a Friday night after work, I was tired & irritated. Thanks to Devan Young’s great customer service, I had a very pleasant experience!! I was not pressured, he was real genuine, I didn’t feel ju... Näytä lisää
Yritys on vastannut
My sales lady Yanna P. was very thoughtful and had good ideas. She asked inquisitive questions and valued all of my feedback. The finance manager Mike J. was very nice and made sure I was able to get... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Easterns Automotive Group is a family owned Used Car Dealership that opened in 1988. With the slogan Where Your Job is Your Credit®, Easterns became one of the DMV’s premier Car Dealerships. Eastern has sold over 140,000 used vehicles, totaling over Two Billion Dollars in sales. Easterns corporate headquarters and central reconditioning facility are located in Sterling, VA, and the company currently operates seven locations around DC, Maryland and Virginia.
Yhteystiedot
8 Locations, Sterling,VA | Alexandria,VA | Temple Hills, MD | Hyattsville, MD | Laurel, MD | Baltimore, MD | Glen Burnie, MD | Frederick, MD, Yhdysvallat
- 8886504775
- Sales@easterns.com
- easterns.com
1,7
Huono
864 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Devan Young
Devan Young
Come see him and get in a car today!
30. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easterns Automotive Group
Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!
Devan Young
Devan Young
Devan was a great salesman. I knew nothing about the process of trading my car in and he was very patient with me and help me through everything. I’m happy he was the person that helped me. Will be referring him and Easterns to my friend that is currently looking for a new car.
29. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easterns Automotive Group
Thank you so much for taking the time to leave such a kind review! We truly appreciate your business and are thrilled to hear that you had a great experience with us.
Devan Young
Devan Young
His customer service was great. I had issues on my end and got frustrated and he assured me everything was going to be great. I have to wait but I trust him and confident that it will happen. Thank you
21. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easterns Automotive Group
Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!
Devan Young
Devan Young
Devan Young was an exceptional sales rep. He takes pride in helping people and got me out the door with a good deal. I highly recommend him and his staff to anyone.
19. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easterns Automotive Group
YES! We love hearing stories like this about our customer service. Our team strives to ensure that our customers are treated with the most utmost care and respect.
Mike Johnson is an unprofessional
Mike Johnson, of Eastern Automotive Group in Temple Hills Maryland, is an unprofessional, ghetto, judgmental, circus clown. He likes to show off to an audience. He lied about being from the legal department when he called me as a scare tactic. What he didn't realize was, I am an attorney, and not only that, but I had also already googled him. Something he should have done before he came for me. They tried to say that I falsified my income documentation because I make almost $200k a year. The only thing about my income that was false, is that's not all my income. He's used to a certain type of customer, and he thought that I was the usual. Now I must show him who I am and where my power lies.
17. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easterns Automotive Group
We would love to address your concerns regarding your visit. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004
Our salesperson Devan was great
Our salesperson Devan was great! He was very patient and knowledgeable about the whole car buying process. We would definitely recommend Easterns for your next car purchase!
31. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easterns Automotive Group
Your opinion matters! We are so glad that you decided to reach out to let us know about your positive Easterns experience. Come again!
Trying to keep my money to hold a car.
On March 18, 2023, I went to Laurel Eastern motor and looked at a car. I put $500 down for them to hold the car. I went back on 19 March and decided that I did not want the car and asked for my deposit back. I was told it had to be approved by the Corporate office and it should be done on 20 March. I waited for a call that I never received. So I went back down to the dealership again. I was told that it should only take until the next day. I called the corporate office and told them what happened. They told me that it needs to be reviewed to determine what I will get back after they minus the processing fee for paperwork to the DMV. Why am I being charged for processing fee when the $500 was only to hold the car? I never had the car. It never left the dealership and I never finalize any paperwork. I called the customer care center several times only to be told it will take 2 weeks for the review. It did not take 2 weeks to take the money out of my account. This is poor customer service and I will never shop or refer anyone to them again.
18. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easterns Automotive Group
We want to apologize for anything that may have caused you to feel this way. We would love to address your concerns regarding your visit. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004
Devan Young
Devan Young
Wya pleasure to work with. Made sure I got a deal that I liked and explained everything thoroughly.
10. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easterns Automotive Group
Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!
Devan Young
Devan Young
Probably one of the best professional young car salesman I’ve encountered in 20 yrs purchasing the many trucks I’ve purchased definitively hands down best experience!!!!!
6. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easterns Automotive Group
YES! We love hearing stories like this about our customer service. Our team strives to ensure that our customers are treated with the most utmost care and respect.
Devan Young
Devan Young
Very respectful, very helpful i would highly recommend him to anybody
18. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easterns Automotive Group
Great news! Your feedback as a customer is very important to us as we continue to improve and expand our company. Thank you!
Devan Young
Devan Young
He was very patient. Friendly and explained everything in great detail. Very cool guy to to business with. I would definitely recommend him to all my friend and family.
15. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easterns Automotive Group
Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!
Devan Young
Devan Young
Very nice person,very helpful and patient.very respectful thank you.
4. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easterns Automotive Group
Great news! Your feedback as a customer is very important to us as we continue to improve and expand our company. Thank you!
Devan Young
Devan Young
Was a great young man very respectful and patient and will highly recommend him to my family and friends
19. tammikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easterns Automotive Group
Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!
Devan Young
Devan Young
Mr. Young really worked hard to get me a great deal. This young men is awesome!!
Thank you so much I truly appreciate him.
Mr. Young have such confidence in his work.
1. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easterns Automotive Group
Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!
Devan Young was very helpful he did a…
Devan Young was very helpful he did a great job at helping us find a great rate and manageable payment !!!! Great job would definitely send friends and family to him
28. tammikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easterns Automotive Group
GREAT! We are thrilled to hear that you had a smooth and painless car buying experience. Thanks for choosing Easterns!
Devan Young.....THE MAN!!!!
Devan Young
I would recommend Devan Young to anyone. He will definitely put you in a vehicle and he has the motivation, people skills, and knowledge for your car needs.
22. tammikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easterns Automotive Group
Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!
Devan Young
Devan Young
Great Guy very helping and made everything easy and was very polite
2. tammikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easterns Automotive Group
Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!
100% Customer Service
It was a Friday night after work, I was tired & irritated. Thanks to Devan Young’s great customer service, I had a very pleasant experience!! I was not pressured, he was real genuine, I didn’t feel judged due to my credit status! He answered all of my questions , took his time so I didn’t feel rushed! Car buying can be very intimidating, Devan is a real asset to Easterns!!
16. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easterns Automotive Group
Customer service is important to us so please know your words have great value to us. We are grateful to have you as a customer and we appreciate your positive feedback.
Devan Young
Devan Young
Today I purchased a 2019 Chevrolet Impala LT and the process was a breeze thanks to Devan . Excellent customer service and a all around great worker. Thanks again.
20. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easterns Automotive Group
This is awesome! Thanks for letting us know that your car-buying experience was smooth and painless. Thank you for choosing Easterns!
Mr Devan Young made the experience with…
Mr Devan Young made the experience with buying a car with my son exceptional great. He was very knowledgeable about cars and was not the type to just want your money. I would send anyone I know and telling anyone if you need or looking to buy a car he is your man. I wish I could give him more than 5 stars. Just joyful experience.
17. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easterns Automotive Group
Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!
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