East Coast Car Rentals Arvostelua 

I booked a car with East Coast Rentals via Booking.com and, overall, the experience was disappointing due to a lack of transparency and communication.

I had already purchased full coverage insurance through Booking (covering damage, theft, and excess fees), and I know from previous rentals that rental companies are informed of this when the booking is made. However, at the counter, the staff did not acknowledge this at all. They simply said that “with what I had included,” I would need to leave a $1000 AUD deposit and be liable up to that amount. No explanation was given about the Booking insurance or how it applied. Feeling unsure after a long trip, I paid an extra $150 AUD for their own coverage — something I wouldn’t have done if the situation had been explained clearly.

The car (an MG) functioned okay but had very dim headlights — far from ideal when driving at night in Tasmania, where wildlife is common. Only when returning the car was I told there was a dial under the steering wheel to adjust the lights — something completely non-intuitive that no one had explained, and which the staff dismissed with a “read the manual” comment.

The most frustrating moment was the fuel situation. I refueled the car completely about 30 minutes before drop-off. The staff then used that same car to drive us to the airport and back — a journey after our rental had ended. When he returned, the fuel gauge showed one bar down. I received a call while already at the airport gate, saying I would either need to return and refuel or be charged $4 AUD per litre.

I went back, topped off the tank with $7 AUD, but the gauge didn’t move. I added another $2 AUD, still no change. The gauge finally updated during the drive back to the airport — clearly a delayed reading, not an actual fuel issue. I found the whole situation unnecessary and unfair.

The staff wasn’t rude, but the overall experience felt poorly handled and not transparent. I wouldn’t recommend East Coast Rentals, especially to international travellers.

We rented a car at Collins street agency and we were quite disappointed by the service.
The lady who took care of us was not customer oriented, mainly on her phone during dealing with us. She didn't really checked the car.
Also, we had some issues to pass through the gate to leave the carpark. We've been said 3 times "it should work" but it didn't. Finally someone took over and that worked but my partner had to go back and forth multiple times.
I wouldn't recommend the Collins Street agency but I wouldn't blame the whole company.

Made a 5 days booking but they decided to cancel it because they are “busy”. Beware! Obviously advertising stuff that’s not available. Very suss!

Do not trust this company! My wife and I booked a car rental on-line and provided our flight number and arrival time. The flight was on time and we were told the car company would text us a phone number to call for a shuttle to the rental place. When we called the number we got an answering machine saying no one was there and to leave a message (which we did). No one called back. We found out later they had closed. Later, when we complained they lied saying we never called and never left a message (we left 2). Luckily we got a car from Hertz who were located at the airport.

These guys are the best, have used them about 5 times and every time it’s a smooth process, great car and friendly customer service.

Very good instructions. Easy pick up. Lower price including full insurance than other hire car companies. I will use these guys again.

Nous sommes arrivés à l'aéroport, une navette est venue nous chercher dès 7h du matin.
La voiture était prête. Nous n'avons pas attendu.
Le retour a été tout aussi simple et efficace.
Nous avions pris l'option assurance complète pour plus de tranquillité.

We hired a car for a couple of weeks from Perth - where East Cast has just opened (on the west coast :) Having had previous experience with East Coast in Melbourne and Brisbane we were not surprised to find the service and value in WA just as good. We no longer look at car hire from any other company. Thank you again - warm and friendly, easy to book, great vehicle, unbeatable value. No hidden costs.

I frequently hire cars in Hobart and up to now took the 'easy' option of an airport collection. Tried East Coast this time as it was significantly cheaper, and delighted with the experience. Smooth collection from airport, quality vehicle, easy drop off. I sustained a windscreen chip and paid the excess, and was pleasantly surprised to receive a refund when the actual repair cost was less. Very fair.

Wonderful and helpful staff. Great service from pick up to drop off. Needed to extend the hire period midway through and was just a quick phone call and done. Pick up car was immaculately clean, Sorry the return condition wasn`t :) Would have no problem recommending East Coast Rentals for your car hire.

Good car at a great price and very friendly, helpful staff

Excellent service

Highly effective communication regarding the car pick-up instructions as the rental is not at the airport so needs a free shuttle bus pick up. Despite near closing time the staff was very helpful and supportive.

A good price, a reliable rental car and excellent service.
Don't bother with Avis, Budget, Herz etc. Go straight to East Coast Car Rentals.
The price for a 26 day rental was less than half the price of the mainstream international companies.

Easy booking (through booking.com). No hard sell of any extra’s. The staff were friendly and polite.

Vehicle (MG ZS) was clean on pickup, and a nice surprise was that it had Apple CarPlay.

No assessing the vehicle with a fine tooth comb and magnifying glass upon return. A real sensible approach to car hiring and a refreshing experience.

We’re heading back next year and will definitely be hiring with East Coast again.

I have rented cars all over the planet., and I found the staff at Cairns Airport branch to be exceptional. Recommend most highly!!

When in Cairns on business you can trust ECCR. Have always rented from these guys for a no hassle car rental service.

This car rental is second to none. I have used them twice now and they have been outstanding both times. Kind, helpful, great price and the cars are fabulous. I will definitely continue to use them when we fly over once a year from the UK.

Kia bus worked well for 4 adults and luggage. Rear passenger sliding doors were difficult to slide ( ok if you were weight lifter)
Booked thru booking.com whose insurance was a waste of money, still ended up paying comprehensive ins with east coast rentals.
Staff at Hobart airport helpful.

Used East coast in Tasmania for a 19 day hire for a road trip got a great clean car. Then we hired another car in Perth airport for 7 nights for a south west trip. The Shuttle bus in both branches worked perfectly, with friendly informative drivers.
The Perth branch looks really new staff were super helpful and we got another great car.
Although the Hobart airport branch was a little busy as it was 0930am The staff quickly got through the clients.
Staff at both branches were really superb.
Pricing was reasonable for the car and extras required.