East Coast Appliance Arvostelua 

If I could give East Coast Appliance zero stars, I absolutely would.

On September 24, East Coast Appliance attempted to deliver and install my dishwasher. Unfortunately, we discovered that the cabinet framing needed to be repaired before installation could take place. Completely understandable. I had the necessary repairs completed and contacted East Coast Appliance to reschedule.

I was then informed that the earliest available delivery date was October 24, an ENTIRE MONTH later, and that I would need to pay an additional $50 redelivery fee. To make matters worse, the representative I spoke with was rude, dismissive, and completely unhelpful. Nevertheless, I paid the fee and waited.

Fast-forward to October 24. I received multiple emails and text messages confirming that my delivery driver, Mike, was on his way and would arrive in approximately 15 minutes. That notification came at 11:15 a.m.

Well, apparently Mike embarked on an expedition along I-64, because here we are at 9:39 a.m. THE FOLLOWING DAY, and I still have no dishwasher. No delivery. No phone call. No text message. Not even the courtesy of an explanation.

At approximately 5 p.m. on October 24, I contacted East Coast Appliance to find out what was going on. I spoke with Logan, who apologized and assured me she would speak with a manager and get back to me.

Apparently, Logan is still in that meeting, because I never received a callback or update.

This morning, I called AGAIN and spoke with Zach, who had absolutely no idea what happened, why my delivery never arrived, or who dropped the ball. He attempted to contact Mike but received no answer. The proposed solution? Put me back on the delivery schedule for NOVEMBER 3.

Are you kidding me?

I am a nurse. I do not have the luxury of repeatedly rearranging my work schedule, clearing my day, and sitting around waiting for a delivery that may or may not happen. My time is valuable, just as I'm sure theirs is.

What makes this experience particularly unacceptable isn't simply the missed delivery. It's the complete lack of accountability, professionalism, communication, and basic customer service.

Not ONE person proactively contacted me to explain the delay, notify me that the delivery wasn't happening, or offer a resolution. Instead, I've had to chase down answers from employees who seemingly have no idea what's going on.

And now I'm expected to wait until November 3 and simply trust that someone will show up this time?

I've already waited over a month, paid an additional $50, and wasted an entire day waiting for a delivery that never happened.

East Coast Appliance, this is an absolutely embarrassing way to conduct business. Customers should not have to beg for updates about merchandise they've already purchased, nor should they be expected to repeatedly inconvenience themselves because your company cannot manage its deliveries or communicate effectively.

One star is generous.

We purchased an upright freezer, but held off on delivery until we made room. We went to the store and scheduled delivery. The price dropped and we got $100 refunded!! The delivery guys were fantastic!! We have been shopping here for years, always a great experience. We always go to the one on Military Hwy.

In store was ok. The laundry center we purchased has needed 2 service casks in the 2 months we've owned it. In both calls the unit was trouble shot without ever opening or testing anything. Speaking with customer service on the phone about a 3rd party eastcoast sent that we were unhappy with, they somehow blamed my wife for eastcoast not sending a service tech.

If i could go back and pick any other company to shop from i would. The warranty they sold us isn't even through eastcoast, it's through GE, w which feels misleading. Eastcoast can't service the unit without voiding our warranty

I bought a fridge in Nov of 2024. I have had them out to repair it twice for the same thing, not staying cold as it should. Now it is failing again for the EXACT same problem but my 1 year warranty is up and it is my problem. They NEVER fixed the original program. Stay away from them. Google their ratings, they don’t stand behind their products. Consumer beware

We bought the Samsung Bespoke refrigerator in white from their Midlothian, VA store. They delivered a stainless steel model that was full of dents and 2 big gauges in the back.

I was out during delivery, and my husband did not know to refuse the refrigerator, Nor the delivery man advised him to do so. By the time I got home, they had taken our refrigerator and left us with the wrong one.

I called the store immediately, and Logan told me that we should have refused it, And he couldn’t do anything, and the model number was the one we ordered. He would not believe me or try to fix this mess.

He Argued with me and let out a big sigh, like I was bugging him. He called the sales woman and put me on hold. She said that’s what we bought. What is going on in this place?

Logan said I should’ve known the model number. They must’ve put the wrong one on the ticket.Who knows the model number of any appliance might possibly buy at East Coast appliance? Nobody.

After about 40 minutes on the phone and a visit to the Midlothian store, he Determined that I was right. He never apologized, but the sales woman called my husband and apologized.

When the delivery men saw took the dented frig, they said it must have been from the scratch and dent section. After explaining what happened, they said on behalf of East Coast appliance, they were sorry and this was not their level of customer service. We have shopped there before, but never again. BUYER BEWARE this location. Am using the date the correct refrigerator was delivered.

I bought a stackable washer and dryer unit for my condo, and they delivered it a week later. The price was a little high ant 1700 some dollars. However, the delivery people refused to take away my old unit and just left it outside without telling me. So, imagine my surprise when I walk outside and see my old unit sitting there in the street, almost in the middle. Didn't even bother to tell me they didn't take it. I called the store, and the delivery people said it had bug doo on it. I looked and the only thing I saw on the back was caked dryer lent, which would naturally be there for a unit that has been in use for 20 years. I would have been happy to wipe down the back if they had simply asked. Apparently, the movers are trained entomologists and can determine wet old lent from bug feces, perhaps a necessary skill? Anyway, do not use this company or its installers/deliver drivers. DO NOT USE THEM!!!!! they are priced high and do not do a complete job.
Oh, to top it all off, the washer rattled so bad they have to come out and repair it! So, it doesn't even work!

Well first thing I want to say is Ty Cline was the salesperson and I could tell you he bent over backwards to help us get a good deal on a washing machine their store is located on Military Highway I had no clue at Home Depot who is my go-to store didn't stock the appliances they display but these guys have it all believe me you'll be very satisfied I am always leery of companies I haven't heard of yet but now I'm changing my viewpoint all the sales people were great but Ty Cline stood out have a great time shopping for appliances and check these people out their store is immaculate