Ordering was simple and delivery was quick. The duvet is perfect. Following the advice given, I aired it for a few days before I first used it. It is just the right weight and the filling is well d... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Lovely pair of recycled feather and down pillows. Arrived quickly. They feel light and airy, clean, no chemical smell, nice thick cover, so I've not had any feathers poking through yet. A great touch... Näytä lisää
Yritys on vastannut
I loved everything about my new duvet and pillow. It feels light but warm and cosy and much more sustainable than many other options out there whether synthetic or natural. For years I felt uncomforta... Näytä lisää
Yritys on vastannut
We bought a duvet from earthkind which smelled unpleasant when we unpacked it. After tumble drying the smell did not improve, it was so bad we couldn’t sleep. After washing the duvet according to the... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Wouldn't it be great if we could all sleep a bit better at night? At EarthKind we're not just dreaming of a better tomorrow, we're also committed to making it happen. By creating new high-quality bedding using 100% recycled feathers, down and synthetics, we hope to make it a little bit easier for you to choose sustainable products, without the need to compromise on quality.
Yhteystiedot
Low Mill Lane, Ravensthrope, WF13 3LX, Leeds, Yhdistynyt kuningaskunta
- sleep@earthkind.co.uk
- earthkind.co.uk
4,0
Hyvä
238 arvostelua
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Order not delivered. Poor Customer Service Now updated
I ordered a duvet 8th Jan, it was dispatched quickly and I was pleased to see that it was put in a Yeovil van on 10th Jan. Sadly this is where it started going wrong. The package is still in the same van. I contacted Yodel on 12th and I was told it was being delivered that day, it did not arrive. I contacted Yodel 13th Jan and they said they would look into it. I had a reply same day saying they could not obtain conclusive details about where my parcel was and to contact the sender. I have contacted Earthkind 13th and have had not response. I no longer want the duvet I want a refund. I am guessing that their products are very popular and they are overwhelmed but there really should be better customer service and a means of prioritising problems - i put clearly in the subject title the issue I was having. Will I get my refund??????
If you want a Earthkind product I would suggest trying a stockist where they have the staff to deal with issues quickly.
UPDATE: I did get the refund and have bought the duvet from a stockist which arrived very quickly. ‘It is beautiful feels very luxurious.
17. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Earthkind
Thank you for your review, and I’m very sorry for the frustration caused by this delivery issue.
Your order was dispatched promptly, but unfortunately the parcel became stuck within the courier network. You contacted us on 13th January, and due to an unusually high volume of enquiries after Christmas and our small team not operating over weekends, our response was slower than it should have been — for which we sincerely apologise.
We offered a replacement duvet, but as you preferred a refund, this has now been processed in full.
Thank you for bringing this to our attention. Your feedback helps us improve our service going forward.
EarthKind Customer Care
Great service and good eco conscious…
Great service and good eco conscious product and packaging.
5. tammikuuta 2026
Good ethical company
Fast delivery, great quality duvet. Sustainably produced avoiding polyester.
Duvet is light but warm and very comfortable.
This is the second Earthkind duvet I’ve bought. Very happy with purchases.
4. tammikuuta 2026
Fantastic concept and lovely product
Fantastic concept and lovely product! Well made and definitely worth it.
27. joulukuuta 2025
Efficient ordering, and good website
It was easy to order and the duvet arrived in good time.
3. tammikuuta 2026
Speedy & Comfortable
The delivery was on time and the pillows and duvets are so co,fortable
3. joulukuuta 2025
Oma-aloitteinen arvostelu
Ordered superking duvet 15 days ago.
Ordered superking duvet 15 days ago.
Item still not received.
Contacted Earth kind twice but had nothing but an automated message saying they will respond in 5 days !
26. marraskuuta 2025
Vastaus yritykseltä Earthkind
Hi Julie, Please accept our sincere apologies for the delay in responding to your enquiry. We are currently in our busiest period of the year, with Black Friday and Christmas approaching, we’re receiving a high volume of enquiries. This has all been resolved for you and sorry for the issues with the courier. Kind regards Earthkind Customer Service.
Lovely duvet
Lovely duvet, great price and delivered quickly. We really appreciate the sustainable ethos of the company too. Hoping to be back for a lower tog duvet for the spring.
2. joulukuuta 2025
Hotel quality feel and weight
Hotel quality feel and weight. Makes every night getting into bed a luxury experience
30. marraskuuta 2025
Easy to order and a great duvet
Easy to order on the website and quick delivery. It’s a really good product - much better than synthetic duvets.
21. marraskuuta 2025
Received eventually.
I had two delivery slots that did not arrive but the third was OK.
20. marraskuuta 2025
The pillow I bought is unfortunately…
The pillow I bought is unfortunately not nearly full enough and my head is on the bed when I use it.
10. marraskuuta 2025
Unfortunately Yodel messed up the…
Unfortunately Yodel messed up the delivery but the product itself ok
10. marraskuuta 2025
I purchased two pillows from EarthKind…
I purchased two pillows from EarthKind and was shocked at how poor the quality was. They were nothing like described — extremely flat, flimsy, and offered no support at all. I contacted the company twice, one on the same day I received them (4 November) and one day after and have still not received a single reply.
For a brand that promotes itself as “ethical” and “sustainable,” their complete lack of customer service is unacceptable. I’ve had to raise a credit card dispute just to try to recover my money.
Very disappointing experience — I would strongly advise others NOT to buy
from this company , not reliable, they will not refund or reply back to you .
3. marraskuuta 2025
Vastaus yritykseltä Earthkind
Hi Mirella,
We’re very sorry to hear about your experience and for the delay in responding — we’ve been working through an unexpected backlog, and we truly apologise that you didn’t receive a reply sooner.
We completely understand your disappointment and want to make this right. Our customer care team has now reached out directly with full return and refund details so we can resolve this for you as quickly as possible.
We genuinely appreciate your feedback — it helps us improve both our product quality and our communication. Thank you for your patience, and again, we’re very sorry for the frustration this has caused.
Kind regards,
The EarthKind Team
Great service & comfy duvet
I have bought an earthkind duvet from John Lewis previously, but noticed that they are much cheaper direct from earthkind. I placed my order on Sunday and the duvet and pillows were with me by Tuesday. Nice comfy pillows and duvet, and of course recycled product.
27. lokakuuta 2025
Missing items upon delivery and a long wait to resolve
Ordered two pillows and a duvet on the 15th September. Due to delays with Yodel I didn't get my delivery until the 25th. When I collected there was only one pillow in the bag, no duvet and no second pillow. Contacted the company immediately, didn't hear anything for 5 days, and now I'm waiting on another reply another week later... It's nearly been a month since I originally ordered and Im still without the items I ordered!
I hate writing reviews like this, I'm just so frustrated that Ive spent so much money and all I have to show for it is a pillow! It's a shame because everything the company stands for is brilliant.
15. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Earthkind
Hi Megan,
We’re very sorry for the delays and the issues with your original delivery. We completely understand how frustrating this must have been and appreciate your patience while we resolved it.
We’re pleased that your replacement order has now been raised and will be dispatched shortly. Your feedback has been shared with our team to help improve our processes and avoid similar delays in the future.
Kind regards,
Earthkind Customer Care
Great shopping experience from start…
Great shopping experience from start and very quick delivery
Process was great and looking forward to using the pillows
10. syyskuuta 2025
Vastaus yritykseltä Earthkind
We're happy to hear that you had a great shopping experience and quick delivery. We appreciate your feedback and hope you enjoy the pillows!
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