EarnLab Arvostelua 708

Vastaus yritykseltä EarnLab

7.4.2026

Hello Sven,

Thank you for your feedback.

After a thorough review of your account, our system identified activity that violated our Terms of Service, specifically related to attempts to bypass our security and verification mechanisms. As a result, the account was permanently restricted in order to protect the integrity of the platform and ensure fair conditions for all users & business partners.

We take these matters very seriously and apply the same standards consistently across all accounts. Please note that successful verification does not override compliance with our security policies.

Best regards,
The EarnLab Team

Vastaus yritykseltä EarnLab

1.4.2026

Ci dispiace per la tua esperienza e comprendiamo quanto possa essere frustrante.

Tieni presente che le ricompense vengono assegnate solo dopo che tutti i requisiti dell’offerta sono stati completati e verificati dai nostri partner. In alcuni casi, questo processo può richiedere diversi giorni, a seconda dei tempi di validazione del fornitore. Se hai inviato un ticket, viene generalmente gestito in ordine di arrivo e i tempi di risposta possono variare in base al volume di richieste.

Vorremmo comunque verificare il tuo caso più nel dettaglio per assicurarci che tutto sia stato gestito correttamente. Ti invitiamo a contattare nuovamente il nostro supporto fornendo i dettagli del tuo account e dell’offerta: faremo il possibile per aiutarti e chiarire la situazione.

Grazie per la tua pazienza.

Vastaus yritykseltä EarnLab

28.3.2026

Hello there,

Thank you for your feedback.

After a detailed review of your account, we identified multiple violations of our platform’s Terms of Service. Specifically, your account was flagged for repeated duplicated task conversions linked to the same IP addresses, as well as additional indicators of duplicate activity. These are clear signals of multi-accounting or misuse of offers, which is strictly prohibited.

Please understand that such systems are in place to ensure fairness for all users and to protect our partners from fraudulent activity. For security reasons, we are unable to disclose all detection methods or internal evidence in detail.

Based on these findings, the restriction applied to your account is final and cannot be reversed.

We remain committed to providing a transparent and fair environment for all legitimate users.

Best regards,
EarnLab Team

Vastaus yritykseltä EarnLab

27.3.2026

Gentile utente,

abbiamo esaminato attentamente la sua segnalazione, ma al momento non riusciamo a identificare il suo account nei nostri sistemi sulla base delle informazioni disponibili.

Per poter verificare la situazione e fornirle assistenza, la invitiamo a contattarci direttamente tramite il nostro supporto, fornendo maggiori dettagli (ad esempio indirizzo email utilizzato per la registrazione o ID account).

Siamo a disposizione per chiarire qualsiasi eventuale malinteso.

Cordiali saluti,
Team EarnLab

Vastaus yritykseltä EarnLab

Päivitetty 23.3.2026

Hey Balazs,

We’re sorry to hear about your experience.

After reviewing your account, our records show that no tasks have been completed yet. To help clarify the situation and check everything in detail, please contact our support team via live chat or at support@earnlab.com.

We’re here to help and will be happy to assist you.

Best Regards,
The EarnLab Team

UPDATE:

After a detailed review, we have confirmed that the account associated with your email has violated our Terms of Service by operating multiple accounts. As a result, the account has been permanently banned and is not eligible for any rewards.

Please note that maintaining multiple accounts is strictly prohibited under our terms.

Best Regards,
The EarnLab Team

Vastaus yritykseltä EarnLab

Päivitetty 24.3.2026

Hey Zander,

Thank you for your feedback. We take situations like this very seriously and would like to investigate your case in detail.

At this time, we have not been able to match your review with any account in our system. To help us verify and resolve the issue, we’ve sent a request via Trustpilot asking for additional details (such as your account email or user ID).

Please respond to that request so we can properly review your case. We’re committed to ensuring that all legitimate users receive their rewards and are happy to assist once we have the necessary information.

Best Regards,
The EarnLab Team

UPDATE:
Thank you for providing your account details via the Trustpilot form, we appreciate your cooperation.

We have escalated your case with the offerwall support team. After reviewing the data, we’ve confirmed that your conversion was not registered by the offerwall operator. The most likely reason is that the required action was completed after the allowed time limit (January 28th).

We understand this can be frustrating, and we’re very sorry if the time limit was not clearly noticed. Please note that, in most cases, users have up to 30 days to complete a started task in order for it to be properly tracked and rewarded.

If you have any additional questions or need help with future offers, we’re here to assist you.

Best regards,
The EarnLab Team

Vastaus yritykseltä EarnLab

8.3.2026

Hey Stephen,

Thank you for sharing your feedback.

We want to clarify that EarnLab does not collect, store, own, or sell any biometric data. Any identity or anti-bot verification that may occur is handled exclusively by trusted third-party verification providers that specialize in secure identity verification and fraud prevention.

These providers operate under strict data protection and privacy regulations and are responsible for securely processing any verification data. EarnLab itself does not have access to or control over biometric information used during these checks.

Additionally, many surveys include recaptcha or verification questions to prevent automated bots from completing surveys. This helps ensure fairness for legitimate users and protects survey providers from fraudulent traffic.

We understand that privacy is important, and we take it very seriously. Our goal is to maintain a safe platform for both users and partners while ensuring that all data is handled according to industry security standards.

If you have any further questions or concerns, please feel free to contact our support team, we’ll be happy to help.

Best Regards,
The EarnLab Team

Vastaus yritykseltä EarnLab

5.3.2026

Hallo,

vielen Dank für Ihr Feedback.

Im Moment können wir diese Situation leider nicht überprüfen, da die Bewertung anonym veröffentlicht wurde und keine Informationen enthält, die es uns ermöglichen würden, ein Konto in unserem System zu identifizieren. Aus Datenschutz- und Sicherheitsgründen können wir anhand einer Trustpilot-Bewertung allein nicht feststellen, ob jemand ein Nutzer von EarnLab ist.

Um den Fall ordnungsgemäß prüfen zu können, haben wir über Trustpilot eine Anfrage nach zusätzlichen Informationen gesendet, die uns helfen könnten, das entsprechende Konto zu finden. Sobald wir diese Informationen erhalten, werden wir die Situation gerne überprüfen und klären, was passiert ist.

EarnLab-Konten werden nur eingeschränkt, wenn gegen unsere Nutzungsbedingungen verstoßen wird (z. B. durch die Nutzung von VPNs, Proxys, mehrfachen Konten oder anderen Aktivitäten, die gegen die Anforderungen unserer Angebotsanbieter verstoßen). Diese Regeln dienen dazu, sowohl die Plattform als auch legitime Nutzer zu schützen.

Mit freundlichen Grüßen
Das EarnLab Team

Vastaus yritykseltä EarnLab

2.3.2026

Hey Maryann,

Thank you for sharing your feedback.

We’re glad to hear that some of your activities tracked and were credited correctly, but we’re truly sorry to learn about the frustration you experienced with the others. We understand how disappointing it can be when you complete an offer, provide the required documentation, and still face delays or additional verification steps.

Please note that some offers are managed by external providers, and in certain cases we must rely on their verification process before rewards can be approved. That said, we always advocate on behalf of our users and aim to ensure every valid completion is credited fairly.

If you haven’t already, we encourage you to reach out to our support team with the relevant details so we can review your case again and follow up directly with the provider if needed. Your experience matters to us, and we’re committed to improving both communication and resolution times.

Thank you for your patience and for being part of our community.

Best Regards,
The EarnLab Team

Vastaus yritykseltä EarnLab

28.2.2026

Hey Kathayat,

Thank you for your feedback.

We take accusations of scamming very seriously. After reviewing your case, your account was permanently suspended due to a violation of our Terms & Conditions related to multi-accounting. Our platform strictly prohibits creating or operating more than one account per user, as this compromises fairness and the integrity of our system.

All account actions are verified through internal security checks before any final decision is made. The suspension was applied in accordance with our policies.

Best regards,
The EarnLab Team