E&M Lifts Ltd Arvostelua 

15
TrustScore 4.5/5 tähteä

4,4

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Yrityksen tiedot

  1. Apuvälinetoimittaja
  2. Hissihuolto

Yrityksen kirjoittama

E & M Lifts LTD was Established in 2016 to deliver confident and expert solutions. You will receive Excellent services to a range of Mobility and Disability equipment through one single source. E & M Lifts LTD pride ourselves on a personal approach to help people who can't always help themselves. Our company business is proudly owned and is managed by the two founding Directors from the central Kent office. E & M Lifts LTD offer a 24-hour Response call out service for your needs to repair and maintain all your mobility equipment, we can deliver service, maintenance, repairs and installation of the following equipment, Stair lifts, Through floor lifts, Adjustable beds, Air & Pump Mattress, Assisted bathing, Transfer equipment, such as hoists or stretchers, Mobility Scooters and other walking aids, Aids & Adaptations, Wet Room Conversions. The ethos behind our vision is to confidently and successfully deliver specialist services through one point of contact who will have the personal knowledge and experienced. We identified the advantages of enabling clients to log requirements with ‘one call’ to one company for all their mobility needs, benefiting from the specialist knowledge, support and passion of our team of fully qualified technicians. Our personal approach means that when you call, you will not speak to a call centre, you will speak directly to a technician who can help you efficiently with any enquiry you have. we believe that this can help with diagnosing the problem, which will save you money and will enable us to attend with a quicker and more effective response time. Our aim is to work with clients as part of a team and our personal approach means that we can be flexible in meeting your service requirements when it comes to the service, maintenance and installation of mobility equipment within a home. Our qualified Technicians aspire to achieve a first-time result where possible, with getting your mobility equipment in working order and efficiently to how it should be operating, with the level of expertise and knowledge this will put your mind at rest. Our technicians have over 25 years’ experience between them, working for industry leading mobility suppliers within care and support housing environments. Our skilled technicians understand that every case is different, and that each individual has their own needs that must be handled with discretion and skill. The company has an ethical basis and our values are part of our culture. Our values guide the way we work with our staff, our business partners, and our clients. We focus on delivering a quality service with integrity. We are committed to succeed and maintain a personal approach and continued development of working relationships, together with our courage and confidence this keeps us evolving, seeking to improve and meet new challenges. We maintain a flexible approach and are also happy to provide a bespoke variety of elements should the need of your business not require all our services. Identifying other organisations that have the same values as us, and growing those connections ensures that we continue to grow and continue to provide an efficient and confident service to our increasing client base. E & M Lifts LTD view is to implement a better service and experience for all our existing and new clients.


Yhteystiedot

4,4

Erinomainen

TrustScore 4.5/5 tähteä

15 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,4

Kaikki arvostelut

(15)

1 arvostelu kuluneen 12 kuukauden aikana

Kirjoita arvostelu

Teemme arvostelujen tarkistuksia

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Damian came out to do repair on my…

Damian came out to do repair on my stairlift. Was such a courteous engineer even with all the kids being nosey he was so professional the kids sat and watched him work and was so intrigued as he explained what he was doing while still carrying out the work, might even have a couple of future engineers because of him. Damian deserves a gold
Medal for being so patient with my
Kids but still carrying out the job with such professionalism

8. huhtikuuta 2026
Oma-aloitteinen arvostelu
E&M Lifts Ltd-logo

Vastaus yritykseltä E&M Lifts Ltd

Thank you so much for your positive feedback. I will make sure this is sent to Damian. Many Thanks

Saanut 5/5 tähteä

Professional and got the job done.

Jack was brilliant and sorted the original issue with the stairlift. Main office was responsive and helpul in arranging the work.

30. lokakuuta 2024
Oma-aloitteinen arvostelu
E&M Lifts Ltd-logo

Vastaus yritykseltä E&M Lifts Ltd

Thank you for this excellent review and glad you had a great experience with us. Both Jack and the office team will be delighted you were happy with service

Saanut 5/5 tähteä

First Class Service

Excellant helpful nd committed service throughout right from the initial enquiry, only to willing to work around our schedule, through to the visit of the engineer who kept me of updated on his arrival time and then did an excellant job servicing my mum's stair lift. Pleasure to do business with this company and can fully recommend them.

17. tammikuuta 2025
Oma-aloitteinen arvostelu
E&M Lifts Ltd-logo

Vastaus yritykseltä E&M Lifts Ltd

Thank you for this excellent review and glad you had a great experience with us

Saanut 5/5 tähteä

I can’t recommend this company enough…

I can’t recommend this company enough as there services was excellent from the staff that answered the phone who was extremely helpful and polite to the engineer that came to my property on an outta hour urgent appointment who took great care in getting my stairlift fixed, he was very thorough, informative and polite. He made me feel at ease knowing that I’d got the right company for the job and with reasonable prices! I will 100% go back to this company in the near future!

1. marraskuuta 2024
Oma-aloitteinen arvostelu
E&M Lifts Ltd-logo

Vastaus yritykseltä E&M Lifts Ltd

Thank you for this great review, We are delighted that you had a great experience with us and look forward to seeing you again

Saanut 5/5 tähteä

Double D’s installed the new lift and…

Double D’s installed the new lift and it’s a big improvement from the last one. Happy with the work. Clean and tidy and neat. On time and on schedule.

12. marraskuuta 2024
Oma-aloitteinen arvostelu
E&M Lifts Ltd-logo

Vastaus yritykseltä E&M Lifts Ltd

Thank you for this great review, We are glad that you had a good experience with the team and i will pass on this glowing review to the team

Saanut 5/5 tähteä

Great service

Had a servicing appointment today for my stair lift and he went above and beyond his job to help out respectful and friendly as-well
He gave me the opportunity to talk and explain he understood me and made sure I understood him he fixed the stair lift and booked for a re-assessment as he’s noticed my needs have changed and the safety on the stairlift aswell
He also talked to all of us in the household and not at us he understood our disabilities and just made it feel ok

7. marraskuuta 2024
Oma-aloitteinen arvostelu
E&M Lifts Ltd-logo

Vastaus yritykseltä E&M Lifts Ltd

Thank you for this glowing review. We are glad that you were happy with the service given and the engineer made you feel at ease. I will pass this feedback onto the engineer

Saanut 5/5 tähteä

The dedication shown by these gentlemen…

The dedication shown by these gentlemen was unbelievable, never took a break and went the extra mile to make sure everything was in full working order, I couldn’t be more happy and grateful for all they’ve done.

1. marraskuuta 2024
Oma-aloitteinen arvostelu
E&M Lifts Ltd-logo

Vastaus yritykseltä E&M Lifts Ltd

Thank you for this excellent review. I will pass this glowing review onto the engineers and we are glad that you are happy with the work completed

Saanut 5/5 tähteä

Friendly Service

We contacted E&M lifts after a fault occurred on our stairlift. A lovely engineer came out to us and fixed the problem. We would highly recommend this company. Nice and local too. Thank you.

25. syyskuuta 2024
Oma-aloitteinen arvostelu
E&M Lifts Ltd-logo

Vastaus yritykseltä E&M Lifts Ltd

Thank you for this review, Great to see that you were happy with our service

Saanut 5/5 tähteä

Excellent Service.

We use E&M Lifts every year for a service for my mums stairlift. The engineers are so polite, friendly and professional and I could not recommend them enough.

2. syyskuuta 2024
Oma-aloitteinen arvostelu
E&M Lifts Ltd-logo

Vastaus yritykseltä E&M Lifts Ltd

Thank you for this excellent review, We look forward to seeing you again next year

Saanut 5/5 tähteä

Quick from star to finish

Darren came to measure for the stair lift and gave me some advice and took into consideration things that I hadn’t thought of. The stair lift was fitted within 10 days which had surprised me as other companies had quoted a longer time. They cleaned up after the lift was fitted, and ran through all the instructions with. I cannot recommend E and M highly enough, excellent work, quick and very polite.

9. syyskuuta 2024
Oma-aloitteinen arvostelu
E&M Lifts Ltd-logo

Vastaus yritykseltä E&M Lifts Ltd

Thank you for this great feedback, We will be sure to pass this onto Darren and are glad you were happy with our service

Saanut 1/5 tähteä

En m lifts limited they charge a call…

En m lifts limited they charge a call out charge of £225 before they even enter the house but the fitter could not fix the stairlift himself kept stopping but did what he could with what he got in van so he left and spoke to his manager and charged us again another £170 then the manager came to with another guy and they got it working for a bit my partner went upstairs on the stairlift it was working yeah yeah it works so our builder tried it but then after that it stopped working again and hasn't worked since but then charged us £500 pounds for but have had no response since this is extortionate they are scammers please do not use this company they will scam u before they even look at u please do not use

29. helmikuuta 2024
Oma-aloitteinen arvostelu
E&M Lifts Ltd-logo

Vastaus yritykseltä E&M Lifts Ltd

Hi
I am really sorry you feel this way but you originally phoned us after you had issues with your original supplier, you called us out of hours and we attended and diagnosed issue we then quoted you for repair and you accepted we then fixed original problem and was tested and signed for, at a later date you came across another issue and wanted us to attend free of charge, we have answered all your calls complete refute the claim of being scammers!! I ask for you to remove review as it is totally unjust and slander the above review you have written is not based on any facts whatsoever, it is a review based on wanting something for nothing.

Saanut 5/5 tähteä

Amazing service

Amazing service when stairlift suddenly stopped, nice gentleman came out and spent a considerable time trying to trace the issue. Turned out to be a cut out switch that was generally inaccessible and managed to restart it. He then went on to test and service the lift as well as grease the rails. Definitely went above and beyond. And charged me a very fair rate. Even tidied up some loose wires left hanging by a previous well known company. Will definitely recommend them.

13. lokakuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Very poor service discussed and…

Very poor service discussed and appalling I put a call out last Monday. Engineer came the next morning changed some parts went to go to bed. Stairlift did not work. Another engineer came out dappled about got up to bed . Came down on Wednesday morning lift stopped 2 feet up from the ground anyway same engineer came back and turned lift off leaving me stranded downstairs. To cut a long story short I was told the part would take 4 days to order the Rollers I was waited 8 day's for Rollers to be fitted stuck in my bedroom in the very hot weather. As to why this was not made Urgent ASAP surely you have a code of conduct why these parts was not put on order for a 24/48 hour emergency delivery. The engineer from kudas lift company that fitted the Rollers was professional unlike the E&M service I received.

29. elokuuta 2023
Oma-aloitteinen arvostelu
E&M Lifts Ltd-logo

Vastaus yritykseltä E&M Lifts Ltd

Hi
I am terribly sorry you feel this way and feel hurt you felt the need to write a bad review, the fact is we are not the main contractor for the housing supplier your lift falls under therefore we can only carry out repairs once our quotes are accepted, unfortunately this does sometimes cause delays but is totally out of our hands. with regards to getting parts within 24/48 hours unfortunately this is not always possible in fact extremely rare, i wish it was as easy as amazon or screwfix but our manufacturers are based all over the world and the difficulties we face as a supplier are out of our hands. E&M have looked after your stairlift in your property for nearly 8 years now and we even got you a new lift approved when your old one packed up, i think we have been a victim of our own success in always being so prompt but unfortunately we sometimes just cant physically speed up a process.
I would like you to consider removing bad review for reasons outlined above as i do not think it is a true reflection of our company and a review based on anger without acknowledging facts.

Saanut 5/5 tähteä

First Class Maintenance Company.

Reval CC have been working with E&M Lifts for over 5 years as a supplier and a customer. They are second to none when it comes to technical capability and communication. I have lost count of the times they have gone above and beyond what is expected of a maintenance company. They genuinely
care and understand how much customers rely on the product we supply. Chris Prescott. National Sales Manager. Reval Continuing Care.

12. elokuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great company

Great company, they were fast to respond to us, reliable service with great communication and friendly engineers. They resolved the issue promptly

4. heinäkuuta 2022
Oma-aloitteinen arvostelu

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