Estates & Management Ltd Arvostelua 

E&M have made our flat unsaleable by not allowing a deed of variation when we had a cash buyer. We are £2700 down in solicitors fees and £5000 down on rental income and now have no buyer. I’m at a complete loss what to do this company is a nightmare!

somehow e&m have managed to offer a worse service than FirstPort. their 'customer service' is non-existent. it's the type of company even their own employees are embarrassed to say they work for. They'd rather admit to being a politican or an arsenal fan than work for e%m

Well it looks like I am joining the hundreds of people being ripped off by E&M estates
Zero communications from this company spend over 40 mins a day for calls to be answered only to be told the person dealing with your variation of deed is not available they have your number they will call you back this has gone on for the last 3 weeks even my solicitors are getting no response from them
So it looks like I have now lost the sale of my property even though I have had to pay over £1000 for this deed
Which has not arrived and will be useless to me with no buyer. Disgusted beyond belief that this company can get away with such bad practice

We sold our property managed by e-m over a year ago. Our solicitor has done everything required. We are still receiving ground rent demands and anything relating to the property. I have tried every way to get through to the company as has our solicitor and as with all other reviews I have read, hopeless! As mentioned by others, they are extremely efficient at taking money for the sellers pack. Something should be done about this.

Rubbish company …extorting people at every opportunity

I'm currently trying to sell a property in a block managed by E&M and the buyers' lenders have requested that the Deed of Variation form for ground rent be processed and complete before they will release the funds. I submitted in May, still ZERO response from E&M. Calls are cut as soon as you get through their bloated phone menu and emails are not responded to. They're all about money - when I requested a sellers pack they were immediate in providing me with a quote and took it straight away, but there's no financial incentive for them for a property sale.

sale of our property delayed as can never get a response from this company. they are low life scum who just don't care

Disgrace of a company. Over 7 weeks we have been waiting for a landlord certificate, you are on hold for over 30 minutes every time you call and receive no updates other than 'we are working on it'. We are now at risk of losing the sale and cannot get any answers from E&M. They do not respond to any online communication attempts.

Completely concur with all the bad reviews. They purposedly make people pay their ground rent late so they can put penalty charges on the bill. I told them that I live overseas so they need to email me the bill but they still post the bill to my tenanted flat in the UK instead of emailing. Doesn’t pick up calls or respond to emails.

They actively seek to make payment difficult - no payment details on invoices or website; locked out of my online account once an amount is overdue; and unwilling to accept payment once it is overdue other than through their lawyers. Their lawyers will charge a hefty fee and I expect a cut of that will go back to E&M. E&M are clearly a terrible organization and in cahoots with their lawyers JB Leitch to force additional payments. Also, their website and emails mention they are members or the Property Ombudsman, but no matter how I search they don't show up as members.

Deception, that’s what it is. Phone line for payment advertised 24/7 but it disconnects as soon as you choose “pay” option. So, they prevent you from paying only to charge enormous lawyers fee later. This company has to be reported to the relevant authorities.

This company and others like it operate in a market with no regulation. They are legally allowed to steal from us. It's shameful that the government allows this. Before you enter into any leasehold agreement, please check that e-m are not involved. Better still, avoid leasehold altogether.

I waited 23 minutes for a response that took two minutes to resolve and all because the letters sent out are incomplete, inaccurate and take no account of previous communications. Presumably the owners are enjoying the high life at others time, temper and tenacity.

Oh my, if I knew the property I purchased was managed by these cowboys I would never have gone through with it. Impossible to talk to anyone on the phone and endless waiting for a reply from an email. The company is a disgrace and overcharge for everything, they should be investigated by a governing body

In common with every other review - you can't get them to respond even when you raise a formal complaint to their MD. We sold my Mum's flat 4 months ago - paying E&M handsomely for the sellers pack and lease transfer. They have ignored my requests to close her account on 4 occasions and have now served an invoice for the next 6 months ground rent on a property she doesn't own any more. I strongly recommend you DO NOT entertain buying a property managed by this company

I've never dealt with such an incompetent, useless and uncaring company. They sent me an invoice, six months late, to the wrong address for the wrong amount and repelled all attempts to contact them.
Please avoid dealing with these people if you can, for the sake of your sanity.

This company are a bunch or cowboys. None of there systems work. They are uncontactable through all channels and never respond via the contact page on there site.
Absolute joke

Shocking company, their online system is not accessible and they don't answer the phone. All I want to do is make a payment. All calls just ring and ring and give the message "that person is unable to take your call at the moment" every 5 minutes.

Note all the other reviews. This companby's business practices are deplorable. Continually misrepresent that they are entitled to payment of charges that they have no right to. Failing to draw tenants' attention to rights despite legislation compelling them to do so. It makes it difficult not to conclude that leasehold is not just one giant scam.

Totally incompetent company! Waited months and months for an eventual settlement on a lease renewal… negations were difficult due to every-time you wrote the them, you could wait up to 2 weeks for a response! Finally after 6 months of negotiation, agreed on an amount only for my solicitor to receive a draft for the wrong address!!! They had the cheek at the beginning of this process to state that once lease extension agreed - completion must be within 8 weeks!! When it is them holding it up!! The whole sale of the property is dependant on them getting their act together and actually doing what they are paid to do! I will never ever buy another property managed by them!