Estates & Management Ltd Arvostelua 

A disgusting company. Only interested in cynical profiteering. Thankfully I’ve managed to sell the property I paid them ground rent for. For which you receive literally nothing in return. They took over 6 months to sort out the deed of variation. Difficult to contact, and once you do they fob you off with lame excuses. Very good at contacting you once your ground rent is due. A lamentable bunch of rogues who thankfully I will never have to deal with again. Avoid at all costs.

Having just received my solicitors full itemised bill on my late Mother's sale of her flat, I discover they have charged 1% of sale price and so have First Port. I expected First Port but not this company too. They charge so much for providing so little I am disgusted with them

Absolute swindlers using a low degree of skill/support for monetary gain.

How on earth is this company not being challenged or regulated?

As a leaseholder and new to home ownership I contacted E&M Management regarding whether I could increase the size of the party fence from 4ft to 6 foot 6”. The fences are shared either side and the neighbours are tenants. I have no info of who the landlords are.

This is the response I got from E&M Management, “Under the terms of the transfer, consent may be required for replacing the fence at the property, Our client’s approval is generally required prior to any alterations being carried out. It is a requirement that our client is notified regarding any proposed works which will be subject to approval. Terms and conditions may apply”.

Bearing in mind in the above statement it is mentioned that I ‘may’ require permission I received a form and instructions to provide:-

• The existing plan/layout of the property;
• Drawings or sketches showing the proposed works;
• The full schedule of the intended works;
• Photographs showing the current state of the property;
• Your confirmation that you have complied with the relevant legislative requirements and building
regulations and/or planning permissions in connection with the proposed works;
• Our fees, as detailed on the application form

Beneath the form I was asked to enclose a cheque for £210 as in their words, “ The fee of £210.00 relates to services carried out on behalf of our client and is non-refundable. We regularly review our fees to ensure these are reasonable whilst maintaining an excellent level of service to our client and applicants”

This company needs investigating. They request £210 in fees for a request you may or may not need permission for, no opportunity of a refund and no indication of whether the request will actually be approved.

For those struggling with E&M, we have now set up a Facebook page 'Tenants trapped by E&M' to help each other navigate this awful company and share advice on how we can sell our properties and deal with issues such as ground rent.

We have been unable to sell our flat for over a year, not due to lack of interest in the flat, (we have had solid offers) but by the greed and unprofessionalism of E&M and their lack of desire to offer a deed of variation, despite us paying upfront for this.

We are essentially trapped in our one bedroom flat, unable to move and unable to start a new chapter of our life.

We hope you find this Facebook group helpful and supportive, with us sharing advice and experiences to try and navigate this inhumane company.

I’d like to give this minus 5 stars. Absolute joke of a company. After sending me a bill and telling me to pay online, I have contacted them multiple times to say there is no online link to make a payment. People who work there are robots (when someone does bother to reply) and responses make no acknowledgement of my emails saying I need help, and instead replying with the same unhelpful answers.
How is this company still trading? Does anyone know who I can report them to?

These people are extortionists! I have provided ample proof I shouldn't have to pay buildings insurance through them as I own the lease on my land! They don't reply back to your emails, they are absolute thieves! How do I report this? Can anyone help me?

Purchased leasehold property and had to pay ground rent. Found the website helpful. Managed to create an account and pay via the portal without a problem. Initially had a problem with E&M not accepting payment (I wasn't able to get an account number) due to not recognising me as the new owner but that was due to solicitors not completing the notice of transfer form. Got a little stressed as ground rent due date got uncomfortably close and E&M take some time to respond but the response time (10-15 days) is advertised on their website and automatic email replies. Slow communication but accurate communication.

Also purchased the freehold without a problem. Bit slow but again, probably due to the HM Land Registry. After 7 months, I emailed asking for an update, got asked to send memorandum of sale, think I got the freehold title in the post within weeks. Their service actually saved me hundreds of pounds as my solicitor quoted me hundreds of pounds to sort out the freehold purchase.

Never had to deal with them in 6 years, always paid invoice on time and never increased. Although the price you have to pay for solicitor pack is very expensive, and they are now holding up my sale for weeks due to how long it takes them to answer the solicitors. Communication is very poor but apart from that had no other issues

I found this company to be extremely helpful regarding a query I had. Marcel was lovely, really kind and reassuring. I have had a property for 5 years and never had any problems with them.

If I could give this less than 1 star I would. These people are greedy. The house that I was in the middle of purchasing has fell through because this company refused to stop the doubling ground rent or atleast sell the leasehold. This meant that by the time the Leashold was in its last 20 years it would be over £400,000 per year ground rent. This is double what the house costs and they would expect that per year?! Absolute greediness and quite clearly are setting people up for a fail to earn land back. Wasn’t willing to even take it the recent law changes or try to make it affordable for people. I am honestly disgusted.

Extremely helpful, kind and efficient. Thank you to all the team in transfer department, especially Sha & Tony, telephone team Marcel & Jesse and Alessia & Katie in sublet department. Everything went through very smoothy and easier than expected, especially during a difficult time for our family. Again, thank you! We do not mean to disrespect other reviews, but perhaps they are changing and we can only speak from own experience.

I urge all property owners to reconsider using this company based in Newport Pagnell. The primary liaison fails to accomplish tasks. I've been waiting for 3 months for a basic lock to be installed on the bin shed due to illegal dumping. The front garden hasn't received any maintenance this year, leaving most of tenants questioning the allocation of the service charge. There's a lack of investment in maintaining the standards and the building, leading to the property's deterioration. I've never experienced such poor management for such straightforward tasks.

I've owned a property for nearly four years manages by Estate and Management. When I've called them they've been so helpful and polite. My bill has not increased during this time. I would recommend them

Disgraceful company deeply associated with equally disgraceful Firstport.

If I could give this review less than one star I would! We are currently in the process of buying our first home which is a flat that is managed by this company. During the process our Solicitors raised the need for Deed Of Variation document due to the ground rent on the property. This has been absolute HELL we are now on month 5 since this was raised with little progress. The representative has been asking the same questions delaying the process and so far they have asked for a total of £2500 to do this which just seems to be multiplying!! unable to get through on the lines and taking several weeks to respond to any emails sent.

They charge for every little thing, including downloading a document that you're entitled to receive. This company should be driven out of business. They lack integrity and ethics. 0 star!

Along with their robbing criminal fraudulent brothers at First Port this company should be shut down and legal proceedings taken against them. As landlords of my leased garage they want £160 for a sales pack even though we have paid the scumbags at FirstPort nearly £500 for their ‘sales pack’! Try and find out why you need 2 sales packs is impossible.
As in my review on FirstPort I will only I hope these scumbags also rot in hell with their cohorts. Karma is coming.

Not sure why trading standards or any other regulating body haven't shut this firm down, completely detached from relaity..

Terrible company….website never works for payment and the only company I know who doesn’t offer an online payment option….and they are quick to send out late payment letters with extra charges!

Impossible to get hold of anyone to speak to, sending bills out but when I dial on to payment site says, im up to date with payments.... this company is a law unto its self, the government need to help and support people who are held to ransom