Dxexpress Arvostelua 644

I did not think it was possible but there is actually a Courier worse than Hermes, here it is DXExpress.

I am tempted to start litigation proceedings against this incompetent outfit.

To date, DX Express has failed seven times to deliver a package. Each time I receive a text & an email stating they were unable to deliver and inviting me to suggest a new date. Both myself and my wife have been at home all the time. At no time, DX has not come near nor by our house. Yesterday (and on other days), I tracked the van, along with a customer care assistant from the supplier. At one point, the van was less than half a mile away, but turned & proceeded in the opposite direction from our house. Similar behaviour has been tracked on several occasions.

If no stars was an option then that’s what I’d give. How useless are you if you can’t even deliver a passport to someone. I think it’s negligent to outsource deliveries to a bunch of plonkers who had my passport in their van with a bed delivery. I’m super unimpressed and I can’t believe that a company whose only job is to deliver , can’t do it. If I had time and energy I would sue them. 😡 DONT ever use them.

A cliche, but if I could give negative stars, I would. This company is incompetent and should be barred from delivering anything. They gave me a time window, so I cancelled my plans for the day, opened the gates and waited in. They sent me a text to say they had missed me and that they had left a card. No card was found by me. Arranged delivery for next day and they wouldn't give me a time window, so have had to sit in all morning. I have just received a text to say they are "unable to deliver" today and to rearrange yet another delivery day. Spent 32 minutes on hold on the phone, with no answer to try and speak with them. No response to email or contact forms. qaTotally unacceptable. Will be contacting the vendor that used them to advise them to use someone else.

SMS communication is very good, ironically, with several txt messages being sent telling when to expect the delivery. However, 5 minutes before the delivery slot expired, I received another SMS saying they were unable to deliver the item. I spent all morning for delivery and there's a concierge in my building who receives parcels (and visible from the building entrance). Nobody from DXExpress rang my apartment buzzer or reached out to the concierge, who was sitting at the front desk at the alledged time of delivery attempt.

What a shocking excuse for a courier company ! They are so bad, that they make EVRI & DPD look good ! They have had my parcel in thier system for 2 weeks . The tracking just keeps going round in circles. No movement, no updates. Waited for over an hour to speak to customer services. Just to get fobbed off with some blah blah blah . I would give minus stars if I could.

If it was possible I would be leaving no stars what so ever, this is a pure joke... Got up early so not to miss the delivery time 7am to 7pm... Still waiting now. All offices are closed. Really not happy

Poor service. They say out for delivery,but never deliver avoid if possible

Beyond awful

Received a message notification at 08.32am that our item “will be arriving today”. No time window was specified so we waited in all day. Then at 16.19pm we received ANOTHER message that the item would NOT be arriving / and that WE needed to contact THEM !! So we rang immediately…..but no one answered the phone, and it went dead at 17.00pm (when they close - very convenient!!!). We rang again first-thing the following morning, and after an endless amount of waiting on the phone (and repetitive music) an agent finally answered. After giving her the tracking number she informed us that the driver had stated that we had REFUSED DELIVERY of the item !!! TOTAL UTTER LIES!!!!!!! (we assumed that the driver couldn’t be bothered, and went back to base because they finish at 17.00pm). The agent then informed us that our item had been put into ‘storage’ but didn’t know where !!!! We strenuously denied refusing delivery several times — and after checking their GPS system the agent confirmed that the driver had been nowhere near our home address !!!!! The agent promised to investigate, find out where the item was, and call us back. GUESS WHAT ?? Yep — no one bothered to call us back (despite us calling them again and again without any further explanations). SO……we did our own detective work, travelled to the nearest Depot (where we assumed the driver would have dumped our item), and spoke with the DX Express staff there. TOTALLY USELESS AND UNPROFESSIONAL, NO SYSTEM WHATSOEVER, and DESPITE giving them the tracking number AND our postcode they were TOTALLY CLUELESS and had “no idea” where our item was. SO, we dug our heels in, DEMANDED our item be found, and (two hours later) we successfully drove home WITH the item. Needless to say the entire experience left us feeling incredibly angry and totally exhausted. THIS COMPANY IS AN ABSOLUTE 100% ABOMINATION, A TOTAL JOKE, AND THE BEST THING THAT THEY COULD DO TO PLEASE THEIR CUSTOMERS IS TO CLOSE DOWN. WITHOUT DOUBT, THE VERY WORST COURIER COMPANY I HAVE EVER HAD TO DEAL WITH. NOT EVEN WORTH ONE STAR. 👎👎👎👎👎👎👎👎👎👎

I recently purchased some fishing gear from angling direct and they use this delivery company. I was promised 3-5 working days and today it’s now it’s 8th day and yet it’s still not here. The communication is terrible with customers. I have only recently been told that my delivery is scheduled for a few days time and when calling the depot they didn’t even pick up the phone to arrange collection. When buying something online make sure the courier isn’t DX Express.

This company has over 90% of reviews rated as 1 star. You would be stupid to use them. They lie and lie and lie. What I have learned with this experience and reading those of others is that if you’re ever buying something online, check who they’re using as a courier. If it’s DX, find another website to buy from.

This delivery service is the worse I have seen so far. They take on delivery of important legal documents and fake deliveries ignoring customers afterwards. I have proof my document was never delivered but appears delivered on their website and it is impossible for me to get through to them for clarification. I feel frustrated and I urge you to avoid this delivery company.

Wow I didn’t think it was possible to find a company worse than Evri but congratulations DX Express , you managed it . You should be so proud !
Short story . Ordered an item from angling direct .
Delivery and tracking confirmed for Monday between 2 and 4pm ( yes they even gave me a window so I didn’t have to have whole day off ) . Alas No delivery made and the item was scanned back into their Nuneaton warehouse on Tuesday morning .
2 messages sent to their portal and no reply at all . None nothing nowt . So I phoned … wasted another 25 minutes holding before losing the will .
My item just sits in the warehouse so I ask angling direct to have the item returned to them and refund me and lo and behold they manage to send it back the next day !!!
One birthday surprise ruined but hey I’m sure I’m not the first or the last .
Note to DX … it would have been far easier to have it delivered to me which I assume is somewhere in your your company handbook.

If I could put less than 1 star I would. Almost impossible to get in contact and when I finally was able to live chat with a”person” spectacularly failed to get the delivery resolved. My photo of my door did not match the one they had in their record of the “missed” delivery.
Claimed they could not get a second attempt as the delivery had been rebooked on line, I had not rebooked.
Complete shambles of a business that should be avoided like the plague.
Two days of work missed!!

these people are absolutely useless. They said they tried to deliver the parcel when they obviously didn't. They re-scheduled the delivery twice and cancelled. Still waiting. NOT FIT FOR PURPOSE!!!

Awful!!! Avoid like the plague!
Ordered a mattress on the 1/01/2026
They picked it up on the 2/01/2026 and since then it has been in Nottingham.
Delivery was supposed to be today, kept checking and still said it would be arriving today, myself and partner had both taken the day off work and had a tip run booked - THREW AWAY OUR OLD MATTRESS earlier on & nothing arrived! I tried from 3pm to contact them numerous times, tried 2 numbers.
Dx express puts you on hold for ages, asks for your order number etc then an automated bot goes through opening times then - thanks for calling, goodbye.
(I was calling within opening hours)
Dx freight - just has you on hold for ages then the line goes dead.
Chat bot - useless
‘Live chat’ is chat bot.
Have not managed to get hold of anyone, called the place I got the mattress from and took them ages to follow it up - he called me back around 6pm & told me that it was in Nottingham and would not be with me tonight.
Now myself and partner have nothing to sleep on! Our sofa is small so won’t even fit on that, both have work tomorrow so don’t know what is going to happen to delivery as the mattress place said they will try their hardest to get it to us tomorrow. I’m going to have to take more time off work.
I will be perusing this further, absolutely fuming!

Your email is incorrect

Even one star is too much for them. Was less then 2 miles from my house on the tracker however then proceeded to take the parcel back to the depot and forced me to reschedule, then sent a message the day of the reschedule to "regretfully" cancel the delivery. They are a waste of time and I doubt this parcel will ever turn up. Evri perform better then this.

AVOID THIS COMPANY AT ALL COSTS.

HANDS DOWN the worst company i have ever dealt with. Ordered a Christmas gift on December 15th was advised of a delivery date on the 17th. STILL to this day have yet to receive my delivery. Chased the merchants nothing. Sent 6 emails to Dxexpress, nothing. Live chat attempt, nothing. Terrible company.

There’s nothing ‘Express’ about this delivery company! This is now the second time I’ve had to experience their complete incompetence.

The same scenario has occurred, I received an email yesterday advising my parcel would be out for delivery today. This morning, I indeed got an email confirming my allocated time slot. I’ve waited in all day to ensure if they actually arrived before the slot I’d be home..

After the time slot had elapsed, lo and behold I got an email to ask me to rebook my delivery as they had attempted to deliver the parcel but were unsuccessful.

No one has attempted to turn up on both times, I understand things happen and rather than the email blaming the customer I would have appreciated honesty and been told they couldn’t deliver it today with an apology! It would appear this is common practice for this shambolic company. No calling card has been received and that will be because it wasn’t attempted like the email claims.

From now on, I will not use a company who has awarded this incompetent company their delivery contract!