Great deals and rewards program! Would still love to see the VIP discounts for preorders though, they were fantastic! Release dates on figures are a little slow from actual release but I also unde... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
As always, preordered figures, no matter where you get them from, are rarely on time. However once they were received I got them the next day of shipping which I definitely was not expecting as using... Näytä lisää
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I'd had an excellent experience with them, until they've just now closed up shop and disappeared with $300 worth of outstanding orders I'd paid for. Their website and social media have all been del... Näytä lisää
DX Collectables is awesome and with there frequent sales they are my go to for all collectables. Shipping is fast and safe and customer service is prompt and helpful. I recommend you guys to all my f... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
DX Collectables is a retailer of pop culture Figures, Statues, Board Games, Trading Card Games and Video Games. We're partnered with Australia and New Zealand's largest suppliers of pop culture collectables and games, allowing us to provide collectors with the highest quality and most sought-after items for their collections. We're lovers of all things fantasy and sci-fi which means we're also big collectors ourselves!
Yhteystiedot
37/401 Pacific Highway, 2064, Artarmon NSW, Australia
- customerservice@dxcollectables.com.au
- dxcollectables.com.au
4,0
Hyvä
198 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good
Arrived quick and in good condition, had some miscommunication along the way
30. maaliskuuta 2023
Vastaus yritykseltä DX Collectables
Hi there, we're sorry for the confusion. The figure you purchased was listed as a pre-order with the estimated release date on our website and was shipped to you as soon as it arrived from the manufacturer. We're pleased to hear you're happy with the delivery speed and condition.
First time order
First time order - preordered 6 brand new Fire Emblem Popup Parade Figures. Overall, competitive prices with free shipping and fast shipment from warehouse to my address. However for this order I did receive a damaged box* for one of my figure which was disappointing as a collector as there are lack of bubble wrap packaging.
Edit*: Nathan from DX Collectable got in contact with me and replaced the damaged box with a new one. The whole process was very accomodating and dealt with swiftly. Great customer service and would buy from them again.
29. maaliskuuta 2023
Vastaus yritykseltä DX Collectables
Hi there, we're so sorry your order was damaged in transit. All deliveries are covered by loss or damage insurance and we'd like to make the situation right for you. Please contact us at customerservice@dxcollectables.com.au to start the process.
Edit: Thank you very much for your positive feedback. We're pleased we were able to fix the issue. Apologies again for the inconvenience.
Vastaus yritykseltä DX Collectables
Hi there, thanks for the positive review!
The staff is super friendly and…
The staff is super friendly and helpful. Their prices are also very good.
23. maaliskuuta 2023
Vastaus yritykseltä DX Collectables
Hi Rom, thank you very much for taking the time to write a positive review!
Great experience
Great experience. The order was slightly delayed but got promptly updates along the way. Was even able to collect part of the order sooner.
5. maaliskuuta 2023
Vastaus yritykseltä DX Collectables
Hi Loic, thank you for taking the time to write a positive review!
Fantastic product
Fantastic product, excellent wrapping for postage, great communication.
28. helmikuuta 2023
Vastaus yritykseltä DX Collectables
Hi Tanya, thank you for the possitive feedback! It means a lot to us.
Great prices and prompt delivery
Generous discount on brand new pre-orders and prompt delivery once available.
2. maaliskuuta 2023
Vastaus yritykseltä DX Collectables
Hi Gregg, thank you for the positive review! You've made our day.
Package arrived well protected which…
Package arrived well protected which for collectables is everything.
28. helmikuuta 2023
Fantastic customer service
Fantastic customer service, timely updates and fast shipping!
24. helmikuuta 2023
Vastaus yritykseltä DX Collectables
Hi Derek, thanks for taking the time to write a positive review!
Vastaus yritykseltä DX Collectables
Hi Carlos, thank you so much for saying that! We really appreciate it.
Great service and products.
22. helmikuuta 2023
Vastaus yritykseltä DX Collectables
Hi there, thanks for your positive feedback. It's made our day!
Exactly as described and needed
Delivered well, no issues upon delivery and was packed well.
23. helmikuuta 2023
Vastaus yritykseltä DX Collectables
Hi there, thanks for the positive review!
Great store, very happy with the service.
I was a little hesitant at first, having to pay full price so far in advance for a pre order. But the team at DX Collectibles were efficient and took care of my order really well once it came in stock. Definitely gave me the peace of mind to order again.
5. helmikuuta 2023
Vastaus yritykseltä DX Collectables
Hi Nick, thanks for taking the time to write a positive review!
Excellent range of products
Excellent range of products, fair prices, prompt delivery time.
14. helmikuuta 2023
Vastaus yritykseltä DX Collectables
Hi Michael, thank you for your positive feedback!
Excellent customer service
Excellent customer service. Pre-Ordered Batman Forever model. Customer service informed of delay and replied to my email within a day.
14. helmikuuta 2023
Vastaus yritykseltä DX Collectables
Hi Michael, thank you for taking the time to write a positive review!
Extremely fast turn around and…
Extremely fast turn around and delivery. Box and packaging was a bit lacking and single ply box came banged up with holes and pushed in. Thankfully item was not damaged.
6. helmikuuta 2023
Vastaus yritykseltä DX Collectables
Hi Troy, we're sorry to hear the condition your box was in when you received it. It's good to know your order didn't sustain any damge. All of our deliveries are covered by loss or damage insurance so don't hesitate to let us know if an issue arises.
Good communication
Good communication, well packaged, tracking also worked very well.
30. tammikuuta 2023
Vastaus yritykseltä DX Collectables
Hi there, thank you for taking the time to write this!
Truly amazing
It arrived quite quickly it arrived in perfect condition truly a great experience highly recommend dx collectables 10/10 will shop again
31. tammikuuta 2023
Vastaus yritykseltä DX Collectables
Hi Sean, thanks for taking the time to write such awesome feedback!
Top notch company. Deserve more than 5 stars
Great shopping experience with this company. Quick shipping and top customer service. Also best price in Australia.
7. helmikuuta 2023
Vastaus yritykseltä DX Collectables
Hi Danu, thanks for the positive feedback. It's made our day!
We were told it was a preorder
We were told it was a preorder, however the estimated date suggested it should be shipped before Christmas. However it wasn't shipped until mid Jan by which time we had moved house and it was delivered to our old address.
12. tammikuuta 2023
Vastaus yritykseltä DX Collectables
Hi Leah, we're sorry your pre-order was delayed. We can update the shipping address, even when the order is in transit to you. Please don't hesitate to contact us if you ever need to make a change in the future.
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