My whole experience from the start with Duty Refunds was outstanding! They showed professionalism, efficiency, all helping to make the whole process very easy for me. They kept me informed every s... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I purchased a watch from a Norwegian supplier that turned out to be defective. The price I paid included the import duty, but the refund I was due would exclude this amount. I had almost written the d... Näytä lisää
The service is completely worth the 15% fee. Returned some trainers to Japan after being hit with hefty import fees and so glad I did as duty refunds made the process easy. Communication was great I w... Näytä lisää
Very efficient slick service, kept informed at each stage, dates given for follow ups etc. Only had to supply 3 pieces of info, such an easy process, highly recommend to take the hassle out of duty re... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Duty Refunds
Yrityksen kirjoittama
Duty Refunds helps UK consumers who purchased items from abroad obtain the import VAT and duty refunds if they return goods to the seller.
Yhteystiedot
16 Great Chapel Street, W1F 8FL, London, Yhdistynyt kuningaskunta
- contact@dutyrefunds.co.uk
- dutyrefunds.co.uk
4,6
Erinomainen
305 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good but took a chunky fee
Good but took a chunky fee, I would use them again. but the process took too long if you really require the refund
30. heinäkuuta 2023
Great service
Great service, communication throughout and outcome. Happy with service charge as it saved me so much time and effort dealing directly.
30. heinäkuuta 2023
Duty & taxes paid back
I am very grateful and happy with the result. I was kept well informed and once notification of payment was received, the money had cleared in my account the following day
17. heinäkuuta 2023
Fantastic service
Fantastic service, very easy to use takes all the guess work out and fee is reasonable. Would highly recommend.
16. heinäkuuta 2023
The proportion of the money taken by…
The proportion of the money taken by you was far too high.if could have pulled out I would have. It also took too long to process.
9. heinäkuuta 2023
Vastaus yritykseltä Duty Refunds
Hi Phillip, thank you for sharing your experience and we are sorry that refunded amount didn't match your expectations.
To clarify, you paid £44 to FedEx of which £12 was a fee charged by FedEx for their customs clearance services. We were able to reclaim circa £32 from HMRC, and we charged our 15% fee from that refunded amount. We will review our customer communications to ensure that our customers are better informed of the amounts that they would be refunded via our service.
Regarding the length of the refund process, this is unfortunately dependent on HMRC's internal processes, and we are working with them to reduce the time it takes for our customers to receive their refund.
If you would like any further help, please do not hesitate to get in touch with us by email on contact@dutyrefunds.co.uk and our team will be more than happy to assist.
Fantastic experience
Fantastic experience! I was regularly kept up to date with their progress and have now received my refund from HMRC. A process that could have been very time consuming for me, was made very easy. Thank you! Would highly recommend.
28. kesäkuuta 2023
Stress-free and fastest process ever
Stress-free and fastest process ever! I would 100% use this service again
28. kesäkuuta 2023
Sorted as promised
27. kesäkuuta 2023
Stress Free Service
Took the stress out of finding and correctly completing the necessary forms to get a rebate, after providing the necessary details. Received regular updates and was refunded before the estimated date. Well worth the 15% fee - would recommend.
26. kesäkuuta 2023
Worth the 15% Fee
After looking at the tax refund process myself and all that was involved the 15% fee Duty refunds take is well worth it. Good looking portal, kept up to date and very fast in transferring the money. Would use again.
27. kesäkuuta 2023
Oma-aloitteinen arvostelu
Got there eventually :)
Got there eventually! Initially there were some delays in responses but once a new employee took the case it was resolved pretty quickly. I received weekly updates on the progress too. All sorted now. Perfect thankyou!
21. kesäkuuta 2023
A shopaholic’s dream
Very good service, cuts out all the work. Definitely worth the 15%. Highly recommend if you’re a shopaholic like me!
18. kesäkuuta 2023
Hassle-Free Experience
Reliable company, got my refund back as promised. It took a while to get the refund (~7 weeks), but that was solely to HMRC being slow, as Duty Refunds provided an update every week or so. Would definitely use again, as their fees are not too high and the process is straightforward.
7. kesäkuuta 2023
Oma-aloitteinen arvostelu
Fast response, flawless process management
Duty Refunds makes the process very easy with both the clean user interface on web and fast support response. With their guide and feedback on my documents it was nearly flawless and even better they kept me updated nearly every week. Thank you !
31. toukokuuta 2023
Very easy process and I got my refund!
24. toukokuuta 2023
Simple to use
Simple to use, kept informed of any updates, quick refund when accepted by HMRC
26. toukokuuta 2023
Oma-aloitteinen arvostelu
Fantastic company to deal with
Fantastic company to deal with. Didn't expect to get anything back and today the money was sent to my account. Will definitely use again and worth the fee.
Chapeau!
25. toukokuuta 2023
Honestly 5* for these guys
Honestly 5* for these guys. This is legit and a very good service
24. toukokuuta 2023
Great good good
25. toukokuuta 2023
Oma-aloitteinen arvostelu
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