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3,0
5 arvostelua
Ei ole vastannut huonoihin arvosteluihin
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They don't answer the phone.
They don't return emails.
They don't answer questions by text when the voice mail says it is the way to get a faster response.
Prescribe a lower dose than I received at another clinic.
In a world of bad service this place is near the bottom.
0 stars
WARNING-- DO NOT USE and see that the company admits there own member portal doesn't work from my email below!! How crazy that a company rolls out services and charge you up front but doesn't disclose hey are not fully operational Dude Meds. Furthermore they lost my lab work but are blaming Quest Labs---how convenient---DudeMeds sent
Sent: Thursday, January 8, 2026 at 09:29:19 PM CST
Subject: Re: 🔁No Labs Follow Up Q's - It’s Time for Your DudeMeds TRT Follow-Up 🔁
First, you’re not wrong → we are also not fans of the current portal. We recognize its shortcomings and have been actively building our own in-house member portal in the background. That new platform is launching soon and is designed specifically to fix the exact issues you’re describing: booking, visibility, communication, and updates in one place.
I have been told this for 8 months and the only way for me to book a consultation or even a simple check on my member portal is not possible
That said, I do want to clarify the medical side so there’s no confusion. You have been successfully seen and treated through our platform, with prescriptions written on the following dates: Me having to use emails and wait 24-48 hours to get a response and then book an appointment to speak to a doctor is not SUCCESSFUL by any standard
To help us resolve this quickly, can you please clarify what exactly you’re trying to do right now or what information you need updated? For example:
1. I needed to change my email address and phone number but again cant even do that simply through my member account on the portal
2. My original plan was to just update my email and cell number on portal--once I saw i couldn't sign in again I tired to call---no live person to speak to or even use chat option and same issue no live person and its a BOT. So here I am 2 emails later, a unhelpful chat attempt and phone call
3. Because of the actions above I now want all my DudeMed treatment reports and doctor reports, blood work data so I can share with my doctor as well as a new provider
4. I need to know when my membership is over so I can schedule my TRT transition without a lapse for my current treatment
5. I had no knowledge nor did I book any appointment on January 28,2026? Who scheduled this and when was I going to be informed
Lastly their response will be they refunded me by my request and legal action. I was refunded the part of TRT i didnt use...they offered me 50% off to continue and I declined for why would I want to deal wiht the same no member portal, poor service and loss of my medical records on their non-working member portal records. Go to Forbes reviews TRT for better providers
While they are technically "licensed medical oversight providing FDA-approved blah blah..." my experience was this: you get randomly assigned PA's and NP's (not the same visit to visit) who want to make a quick buck on the side. They prescribe meds in 10 minutes before test results are even in, and there is no one to reach out to if things go wrong. Once, I didn't get a med we had discussed. I reached out to the only email I have, and got this response: "I have reached out to your provider and asked the prescription be sent, I am unsure why it was not sent in the first place." No response, and it was never sent. In short, DudeMeds is a side-hustle between software engineers, PA's, and pharmacists who don't really care, but will gladly make a buck from you on the side.
Although there was a hiccup with my initial doctor consultation, the support team rectified quickly and got me a new appointment. Thanks DudeMeds!
Absolutely fantastic experience! This is the first company that actually uses reliable testosterone instead of underdosed compounded testosterone which doesnt have the best quality control! Next day appointments available, fast shipping and good customer service!
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