I’m delighted with my Dubarry items. I recently bought a new pair of deck shoes, the Neptune, which is actually my second pair. I wear both pairs all the time and they've never disappointed so far. I... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I have had a number of Dubarry products, Galway boots and deck shoes. All have been excellent and long lasting, however when my deck shoes finally expired Dubarry have done a wonderful job of resoling... Näytä lisää
Bought two men’s Aquatech fleece and the cuff and bottom hem stitching unravelled after a couple of wear . Very disappointed with the very poor quality of the garment . Avoid this particular produ... Näytä lisää
Yritys on vastannut
Bij mijn eerste paar Dubarry laarzen vielen de zolen uit elkaar en kwamen los van de laarzen. Omdat we destijds een wereldreis maakten met onze zeilboot, in overwegend mooi weer, waren ze nauweli... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Dubarry by its nature and heritage is an inclusive brand and we’re very proud and privileged to have a hugely varied range of consumers, customers and employees across the globe. We strive to provide exceptional service to all of our customers of any background or ethnicity. At Dubarry, we are committed to high quality products that are meant to be worn for years and not just seasons. Our motto is “BUY BETTER LAST LONGER”.
Yhteystiedot
Dubarry of Ireland - Headquarters, H53 H6F3, ballinasloe, Irlanti
- Tel: +353 (0) 90964 2348
- feedback@dubarry.com
- dubarry.com
3,8
Hyvä
404 arvostelua
On vastannut 94 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
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Fantastisch opgelost bij scheurtje in zool
Een van mijn laarzen had na 4 jaar een klein scheurtje in de zool. De laarzen waren weinig gebruikt. Dubarry heeft dit fantastisch opgelost en ik heb weer een paar perfecte laarzen. Geweldig!
24. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dubarry of Ireland
Beste Willem,
Hartelijk dank voor uw mooie beoordeling. We helpen u graag met aanbevelingen voor reparaties en nieuwe zolen.
Met vriendelijke groeten,
Dubarry
Very poor customer service
I purchased a pair of boots in a recent sale online, or so I thought. 4 days after Dubarry had taken the money, I was informed that the boots were out of stock.
What an inferior online ordering system! I feel it was very unethical to take money when the item was out of stock!
I won't be buying from Dubarry anymore.
12. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dubarry of Ireland
Dear Julie
We're sorry to learn you experienced an issue with our website during the ever-popular sale!
Please reach out to our dedicated customer team at general@dubarry.com for personalised assistance. We look forward to the opportunity to resolve this.
Kind regards
Dubarry of Ireland.
Above and Beyond
My 20 year old son is one of the youngest AQPS on Clipper round the world race and was let down trying to buy Dubarry CrossHaven sailing boots in a size 13. I contacted then direct and still no joy , but obviously Donna and team decided to keep trying unbeknown to me , they found a pair of UK 13s and assured me they would get them to Angus in plenty of time before the Race start . This is going above and beyond and it is a very valuable quality to have , in life and in business
10. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dubarry of Ireland
Dear Angela,
Thank you for your wonderful review.
We were delighted to go above and beyond for you and Angus!
We look forward to providing you with excellence in service and quality again in the future.
Kind regards,
Dubarry of Ireland
I had leaking boots
I had leaking problems with a pair of sailing boots, and was offered a brilliant service to remedy the problem. Thank you Dubarry
5. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dubarry of Ireland
Dear Neville,
Thank you for your wonderful review on Dubarry and our people.
Our teams in Quality & Warranty are always happy to provide advice for care and maintenance on our range of boots of and shoes.
Kind regards
Dubarry of Ireland
Great customer service
Excellent customer service from Julia and colleague. Very helpful.
24. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dubarry of Ireland
Dear Mark
Thank you for your wonderful review.
We are delighted to know you rate our teams Customer Service so highly!
We look forward to providing you with excellence in service and quality again in the future.
Kind regards,
Dubarry of Ireland
Arnaque Attention au site internet il y a un…
Attention au site internet il y a un site identique qui est une arnaque !
J’ai contacté la société pour un avis sur une paire de bottes. J’ai par la suite acheter ces bottes en soldes sur un site qui s’est révélé frauduleux avec une adresse Dubarryfrance.com identique à leur site .
Dubarry ne m’a pas prévenue de l’existence de ce site dont ils avaient connaissance !!!
Merci à eux ! Le site existe tjrs aujourd’hui
8. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dubarry of Ireland
Dear Sophia,
We are sorry to learn you were the victim of online Fraud.
Please rest assured Dubarry are working to have these fake sites removed.
We cannot be responsible for a site masquerading as Dubarry of Ireland.
We would kindly ask that you remove this review as it does not relate to our business.
Kind regards
Dubarry
Fantastic quality…
Fantastic quality Reliable and quick delivery . Thrilled to bits with women’s polo shirt in navy .
19. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dubarry of Ireland
Dear ST,
Thank you for your lovely review of our quality and service!
We are delighted to know you you are a happy customer.
Kind regards,
Dubarry
Soles Detached in Dubarry Ultima Boots
UPDATED FOLLOWING REPAIR...
The soles of my Dubarry Ultima boots detached with no warning during an offshore sailing trip which meant that I was without boots for 7 days. So that was extremely disappointing. However I'm pleased to say that Dubarry have shown goodwill and have replaced the soles of the boots via their repair partners.
25. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dubarry of Ireland
** edited 17/07/2023
Dear Andy,
We are glad that you reached out to us after posting this review.
We hope our advice on your Pre-2014 (2008-2010) boots was helpful.
We appreciate that you have confirmed the issue was not related to the Quality of Material or manufacturing.
We are glad you will be taking us up on our gesture of goodwill.
Kind regards
Dubarry
I bought a pair of boots from dubarry a…
I bought a pair of boots from dubarry a few years back which were a fantastic buy, the sole came away a little after alot of wear, I contacted the dubarry customer service and they were amazing.. they repaired my boots with no question, they were very nice and super professional about it, I couldn't be happier with them, exceptional customer service experience.
6. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dubarry of Ireland
Dear Tina,
We are delighted to know you are happy to recommend us and our repair partners.
We look forward to providing you with excellence in service and quality in the future.
Kind regards
Dubarry of Ireland.
I have a pair of suede melville goretex…
I have a pair of suede melville goretex lined boots and rate them high in terms of comfort and quality
19. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dubarry of Ireland
Dear Graham,
Thank you for your lovely review of our business.
We are delighted to know you are happy to recommend us in terms of Quality and Comfort.
We look forward to providing you excellence in service and quality in the future.
Kind regards
Dubarry of Ireland.
Ultima- Simply the Best!
We have 10 crew and we all wear Dubarry Ultima Sailing boots, and despite the cost they are worth every single penny and if looked after you'll get a good 15-20 years service.
Simply the best sailing footwear on the market.
11. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dubarry of Ireland
Dear Arabella,
Thank you for taking the time to write a wonderful review of the Dubarry Ultima Sailing Boot.
We are delighted to know your crew enjoy the Ultima Sailing Boots on the high seas!
We look forward to providing you with excellence in quality and service again in the future.
Kind regards
Dubarry
The glue on my boots failed and they…
The glue on my boots failed and they refused to accept that it was their fault!
I will never buy another pair.
So, very expensive, not good.
1. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dubarry of Ireland
Hello JoJo Pickering,
We are sorry to learn our advice on your boots purchased in 2014 was not satisfactory.
We are glad that you accepted our gesture of goodwill and have since purchased new boots.
Please do not hesitate to get in touch with us if you feel your complaint was not dealt with to your satisfaction. Our Mangement team can be contacted at feedback@dubarry.com
Kind regards
Dubarry
Amazingly quick and helpful- and I was…
Amazingly quick and helpful- and I was asking only for a replacement sole for an old but much loved boot which has worn so well! Very impressive .
25. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dubarry of Ireland
Dear Valued Customer,
Thank you for taking the time to write a wonderful review.
We were delighted to know we impressed you.
We recognise no two pairs of boots ever receive the same wear, care or maintenance so each request is assessed on a case-by-case basis.
Kind regards
Dubarry
Dubarry chelsea boots
Dubarry chelsea boots gekocht. Mooie schoenen én waterdicht. Perfect voor outdoor maar ook in de stad etc. perfect.
23. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dubarry of Ireland
Hartelijk dank voor het feit dat u de tijd heeft genomen een positieve review te schrijven!
Wij hopen dan ook u in de toekomst te mogen blijven voorzien van een uitstekende kwaliteit en service.
Vriendelijke groeten,
Dubarry Of Ireland
Excellent service
Quick reply.
Detail explanation of an issue and offered 2 options; repair or gesture of goodwill.
They tried to hard to be understanding and wanted to resolve the issue amicably
18. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dubarry of Ireland
Dear Valued Customer,
Thank you for your lovely review.
Kind regards
Dubarry of Ireland
bought 2 jackets for size and returned…
bought 2 jackets for size and returned one. I needed it refunded quickly and spoke to Amber.
Communication was brilliant and she got me refunded within 24 hours
She was more than helpful
13. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dubarry of Ireland
Dear Julia,
Thank you for your wonderful review on Dubarry and our people.
We look forward to providing you with excellence in service and quality again in the future.
Kind regards
Dubarry of Ireland
I bought 2 pair and 2 years later the…
I bought 2 pair and 2 years later the soles come away from both pair within a week of each other. Its going to cost about £130.00 per pair to repair.
I should have stuck with my Ariat, I've had them for 12 years.
10. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dubarry of Ireland
Dear LDH,
Thank you for your review.
You may be pleased to know we have been in operation for 85 years. That's a lot of boots over the years!
For much-loved and older boots such as yours -we partnered with The Boot Repair Company to offer a sustainable option of replacing the sole ,as the leather can last a lifetime with the right care and maintenance.
Should you be concerned about the quality of your boots, please contact us or our Quality Assurance Team with photos of your boots warranty@dubarry.com
Best regards,
Dubarry of Ireland
Wonderful customer service
Contacted customer service re a lost button. Reply was prompt, courteous and extremely helpful! Thank you so much.
3. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dubarry of Ireland
Dear Charlotte,
Thank you for taking the time to write a wonderful review.
We are delighted to know you rate our Customer Service so highly!
We look forward to providing you with excellence in service and quality again in the future.
Kind regards
Dubarry of Ireland
Repaired boots very well and at a…
Repaired boots very well and at a reasonable price. Would have been 5 stars if their communication was a bit better. They should acknowledge receipt of boots for repair and give customer an estimate of time needed for repair as a matter of course.
28. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dubarry of Ireland
Dear John,
Thank you for your review of The Boot Repair Company -Dubarry's authorised repair partner.
We will ensure to forward to your feedback to our partners or please feel free to contact them directly info@dubarryrepairs.co.uk
Best regards,
Dubarry of Ireland
Always wonderful customer service
Always wonderful customer service, my calls are answered promptly, never too much trouble to answer questions, love my Kilternan boots, use them daily as intended, care for them and will keep buying the products. Consider me one of your fans.
29. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dubarry of Ireland
Dear Tracey,
Thank you for your wonderful review.
We are delighted to know you rate our Customer Service so highly!
We look forward to providing you with excellence in service and quality again in the future.
Kind regards
Dubarry of Ireland
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